Silver Seas Hotel — Hotel in Jamaica

This was the worst hotel experience for myself and family and does not even warrant getting a star. The hotel and it's location has great potential and that's what sad because of what an be done to the property with just the right care and vision, this facility would be awesome. However, the service from the get go was poor. I major in Travel & Tourism and have stayed in all inclusive resorts, villas and the right mix of both, also I have years of experience in Customer Service and Hospitality. This hotel lacked all the above that would have made the experience memorable. Firstly, the photos that are posted online of the hotel are very misleading. Neither did our rooms have the exquisite look it boasted. Our bed base was exposed showing sponge and a wood like brittle padding. We had to use the bath towels we brought with us to cover the pillow cases in my room because they were stained. The bathroom towels were worn and raveled/stringy at the ends nor was there any shower curtain liners in the bath, just the shower curtain which is fabric which was used instead of a liner and was hanging on the inside of the bath. The AC unit apart from being outdated didn't work properly as it barely cooled the room, and the room my cousin stayed in, their AC unit could not be gauged and was constantly on high when used. The bathroom need a thorough cleaning around the pipes and in the bath. The second major issue we had was with a staff member specifically and unfortunately I did not get his name. He was a front desk personnel, the younger of the two who worked at the Front desk. The other gentleman wore glasses and he was hospitable and kind. My family and I had to leave the hotel premises to get breakfast because none was provided though we were informed that we would have gotten complimentary breakfast during the original booking of the hotel and had payed the amount required days in advance. Upon arrival that was when we were told we would not get breakfast though we paid the amount requested for the package my family choose. So we left the morning deciding to have breakfast and stay out the entire day because the facility was not up to par and couldn't fully enjoy it. When we returned, we found out that all 3 room booked by my family was entered into by cleaning staff who did so without our permission or without front desk or management notifying us that this would happen. All our personal items, including travel documents, cash etc were inside. We had not asked for maid/cleaning service nor did we receive any document on arrival that we could fill out to indicate the request for one in our absence. The staff had not contacted any one of us to ask this either or to inform us that persons would go to our rooms and if they should proceed to do so. After realizing this happened my cousin and I went to the front desk to speak with the gentleman and neither did he apologize but was extremely rude and arguing with us. We asked him the question " if we checked our rooms and find items to be missing, who will be held accountable?", he could not answer but instead argued as if we did not have the right as guest to air our concern and disapproval. This was highly unacceptable. Their were so may wrong that its impossible to do in just one review and I know its lengthy already but are deeply dissatisfied by this service. We asked to speak with Management and was told the Manager resides overseas. Even after our checkout several attempts to rectify the problem and to speak with someone in Management has been futile. We have been greatly scammed. Poor service all round. I wish someone would truly manage the property and see its true potential. I would never recommend this facility to anyone. The only way the site allowed me to send my review I had to give it a star, which it clearly...

I take my reviews very seriously and I think this is the, worst hotel I have ever stayed in. ||Granted we are only here for one night, thankfully and it was a last minute booking as our other accommodation that we had booked and paid for to stay for 2 weeks. Did not answer our calls when we arrived so we had to find a last minute hotel to sleep in. ||2 adults 2 children aged 14 and 7. ||I’m actually scared to stay in this hotel, it’s not secure at all, front door hardly locks properly and even if locked if you shoved it would easily pop open. ||Bathroom windows have no actual window on it just a shutter which can be easily prised open from the outside. ||On arrival staff were actually quite rude, they have a security guard on the front who was doing absolutely nothing but sit on his phone listening to music. Some random men walked in and the man on front desk told them to leave and Told the security man off. ||The staff were quite rude on arrival it seemed we were more trouble being there than not even though we are paying money and then stated that they would not take card, which meant we had to go out looking for a bank in the middle of the night to try and source cash money. ||Staff also would not write a receipt for us to claim the money back through our insurance. ||We were taken to a room and it is absolutely diabolical, the smell of stale smoke is disgusting. So strong, we have a child with asthma as-well which makes it worst. ||The room is absolutely freezing and no remote from the air con so have to keep switching it off at the wall when it’s too cold and switching it back on at the wall when too hot. ||The bathroom I don’t know how it would pass any inspection, there’s black mould growing up the walls, the knob that switches between shower and bath is broke so 90% of the water comes out of the bath tap and 10% comes out of the shower - whilst your trying to have a shower.||The sink taps are broken and kept falling apart. ||One of the balcony doors doesn’t unlock is broken. ||There were bugs in the room and flying in the room and cockroaches in reception. ||Now I don’t know if they have bed bugs, but my skin was crawling in the night I only managed about 2 hours sleep and when I woke up I was covered in bug bites. ||I honest to god would not stay here again even if you paid me. I want to leave however there are no hotels with availability in the middle of the night on a Saturday night. ||I don’t know what rooms people are getting to be giving 5 stars on here. But if I could give 0 then I would. ||This is close to the strip which is live all night long, you can hear the music all night so I was glad for my earplugs. ||Big let down for Ocho Rios and I think what ever hotel inspector people they have here need to look at this hotel. ||Only saving grace for this hotel is the view from the room over the ocean which was stunning, but that doesn’t make up for such poor hospitality. ||The rooms are a good size and there is on sight parking. I’m also not sure what the point of the security guard was as he looked about 15 and wasn’t going to be able to stop any trouble should it arise. ||Please do not waste your money on this hotel, I understand it’s a budget hotel and you get what you pay for, however I wouldn’t say in these circumstances that, that is true as I think the rooms are more of a hostel...

I take my reviews very seriously and I think this is the, worst hotel I have ever stayed in. ||Granted we are only here for one night, thankfully and it was a last minute booking as our other accommodation that we had booked and paid for to stay for 2 weeks. Did not answer our calls when we arrived so we had to find a last minute hotel to sleep in. ||2 adults 2 children aged 14 and 7. ||I’m actually scared to stay in this hotel, it’s not secure at all, front door hardly locks properly and even if locked if you shoved it would easily pop open. ||Bathroom windows have no actual window on it just a shutter which can be easily prised open from the outside. ||On arrival staff were actually quite rude, they have a security guard on the front who was doing absolutely nothing but sit on his phone listening to music. Some random men walked in and the man on front desk told them to leave and Told the security man off. ||The staff were quite rude on arrival it seemed we were more trouble being there than not even though we are paying money and then stated that they would not take card, which meant we had to go out looking for a bank in the middle of the night to try and source cash money. ||Staff also would not write a receipt for us to claim the money back through our insurance. ||We were taken to a room and it is absolutely diabolical, the smell of stale smoke is disgusting. So strong, we have a child with asthma as-well which makes it worst. ||The room is absolutely freezing and no remote from the air con so have to keep switching it off at the wall when it’s too cold and switching it back on at the wall when too hot. ||The bathroom I don’t know how it would pass any inspection, there’s black mould growing up the walls, the knob that switches between shower and bath is broke so 90% of the water comes out of the bath tap and 10% comes out of the shower - whilst your trying to have a shower.||The sink taps are broken and kept falling apart. ||One of the balcony doors doesn’t unlock is broken. ||There were bugs in the room and flying in the room and cockroaches in reception. ||Now I don’t know if they have bed bugs, but my skin was crawling in the night I only managed about 2 hours sleep and when I woke up I was covered in bug bites. ||I honest to god would not stay here again even if you paid me. I want to leave however there are no hotels with availability in the middle of the night on a Saturday night. ||I don’t know what rooms people are getting to be giving 5 stars on here. But if I could give 0 then I would. ||This is close to the strip which is live all night long, you can hear the music all night so I was glad for my earplugs. ||Big let down for Ocho Rios and I think what ever hotel inspector people they have here need to look at this hotel. ||Only saving grace for this hotel is the view from the room over the ocean which was stunning, but that doesn’t make up for such poor hospitality. ||The rooms are a good size and there is on sight parking. I’m also not sure what the point of the security guard was as he looked about 15 and wasn’t going to be able to stop any trouble should it arise. ||Please do not waste your money on this hotel, I understand it’s a budget hotel and you get what you pay for, however I wouldn’t say in these circumstances that, that is true as I think the rooms are more of a hostel...