Suginoi Hotel — Hotel in Beppu

As for the rooms, we stayed on the 11th floor... our room started with the entrance walkway with the washroom on the left and bath on the right , as well as a shoe rack near the door, entire walkway width was estimated around 1-1.5m , just enough for one person to walk through comfortably. After passing the washroom, there is a mini pantry on the left with complimentary water and cups etc, mini fridge also located in the bottom left shelf of the pantry. Followed by a foldable luggage holder. Tv Was quite big , more than 40 inches. Since we had 4 people, they chose to give us 4 single beds in a row located on the right, with the middle 2 having cushioned benches. There is also a sofa in front of the balcony ( which u can't go out to) the entire room did not have anywhere to do work( eg: writing desk) so I had to go down to the lobby. Free WiFi is included* .

Taking the lift up to the 13th floor, there is a free guest-only onsen for male and female. I suggest wearing the robe into the onsen room (robe can be found in the clothes cabinet in room). Within the onsen room, there is a locker room to put your personal belongings, followed by a shower area , then the indoor onsen at 41°c +- , there is also an outdoor onsen with a few layers. ( outside onsen temp may be reduced if it's winter)

For the buffet dinner, the entire buffet venue was bigger than what I've ever been to. With indoor and outdoor seating for guests, they serve a wide variety of cuisines and deserts ( my fav was the macarons and haagen dazs ice cream).

For the buffet breakfast, it takes place in the same venue as the dinner, along with many choices of dishes and food. ( my fav for breakfast was the kids pancake topped with real flowing honey from a hive )

Heading to the suginoi bowl and park , there is bowling, darts, table tennis , kids playground and snooker ( pool) .

Swimming pool and another onsen can be found further down past the park. They have a fountain show at the outdoor heated pool at night ....

Stayed at the new wing (Sora Kan) in a suite. No special treatment whatsoever. Opened the fridge (in a suite), and there were merely two bottles of water. A kettle and two tea bags. No coffee no amenities no nothing. Toothbrushes and condiments have to be picked up in the lobby. Like refugee ratios. There is a significant lack of art on the walls. There's a tiny carpet strip around the beds but a steel frame that cuts the transition from flooring to carpet. It's very hard on the feet. Given that everything is sparkling new it was good but I don't think it'll have that much of a draw once a couple of years have gone by. Good points: The employees are super well trained and very accommodating. There is no xenophobia or racism. Which one often finds in Japan. The buffet breakfast is really really good. Service, again was superb. The settings of the breakfast area were also really really good. The baths, well at least the men's, was super clean, very big and well laid out. Only thing I didn't like was the glass which, being smoked on the bottom prevented one from enjoying the view. There exists shaded and reflective glass which doesn't let the outside see in which would've been incredible. Very poor choice by the planners. I really recommend the whole experience. It's great value for money. Which explains why it was full. But go soon before it...

The 宙館hotel room is new and clean with modern design. The bed is comfortable. We are travelling as a family of 5 including one baby. When I booked the room, I mentioned it’s 3 adults, 1child and 1 infant. Just 3 bottles of water is given. There is only two adult and two children tooth brushes in the bathroom so one adult need to use the kid one. The onsen is good on the 13/F 宙館. The most disappointed part is the dinner part. When I checked in, I noticed there is nicer restaurant in 宙館, so I asked the front desk if I can pay more to go to the closer restaurant as I travel with a baby. The front desk said no. I explained that I couldn’t choose the nicer restaurant when I make the reservation. The front desk staff said we cannot change even I m willing to pay more. Anyway, we went to the ceada palace to have dinner. The place is really crowded, the air conditioning is not working well n feeling too hot inside, There is no napkin provided. The most important is the food quality is not good either. We don’t enjoy eating there at all. In a conclusion, we haven’t been visited the hotel 10years ago and our experience was really good so we come back again, but this time is so disappointed about paying 96,000 yen for one night in exchange not very fun experience. I won’t recommend my...