HOTEL μSTYLE INUYAMA experience — Hotel in Inuyama

Due to an error I made while booking, I mistakenly booked the hotel for 25/9 instead of the intended 26/9, and I was unaware of this mistake until i rushed into the lobby. When I arrived at the hotel, it was already dark, and the staff informed me that there was no reservation under my name and discovered that the booking was for the previous day. While I contacted Trip.com’s customer service, a senior hotel staff member who spoke Mandarin diligently followed up on my situation. She was very attentive, constantly reassuring me and stating that they had a room for me. I am very grateful for her support; however, the other two staff members on duty seemed a bit impatient. Even when I thanked them after the issue was resolved, they did not make any eye contact with me, which is very rare in Japan. I hope this was just an isolated incident. After successfully contacting Trip.com’s customer service, they said they would directly contact the hotel, and if the hotel cooperated, they could change the check-in date for free. Fortunately, the hotel manager unconditionally assisted in changing the check-in date, and I was able to check in smoothly that night. This incident also increased my impression and confidence in Trip.com. I specifically wrote this experience to express my gratitude to the...

The hotel locates just next to the train station, it is extremely convenient. The staff is very helpful, they help my brother bring our luggages to the station when we all gone for shopping.The facility is very new, the noise reduction function of the windows are perfect. It is so quiet even our rooms are jut next to the train rails. One point needs to appreciate is the basket for towels, it is so well prepared and detail minded that I just need to pick it up and then can go to the hot spring directly. I particularly enjoy the resting room at the public hot spring area. The environment is clean, tidy and relax. For the breakfast, the type of food is just enough, not too many and not too few. The quality is good in general. Just one suggestion for improvement, please provide a weight machine for luggages. It will be more convenient for the shoping lovers like us to check if our luggages are overweight. Please...

It is a new hotel right next to the Inuyama station, which is very convenient for guests coming from the train station. Loved the design of the hotel, it is chic and fashionable with all the facilities well thought out. It is my first hotel that had IC card locker and a bag for your phone to charge next to the bed. The staffs are all very friendly and courteous. There are many restaurant options and izakaya nearby so you do not have to worry if you do not want to dine at the...