Hotel Indigo Inuyama Urakuen Garden by IHG — Hotel in Inuyama

What a truly fantastic hotel that far exceeded our expectations. There are so many aspects to appreciate about this property. The hotel is directly serviced by the Meitetsu train from Centrair Airport to Inuyamayuen, although depending on the time of day, you may need to transfer at Nagoya. The property itself is pristine, with high-quality finishes that beautifully preserve traditional Japanese elements—from the rich wood used throughout the interior to the immaculate grounds surrounding the hotel. There’s also an on-site onsen (open from 6:00 AM to 11:59 PM), with a crowd meter available on your in-room TV. This simple yet thoughtful feature is a great use of basic technology in adding to the guest experience.

We dined at the hotel’s restaurant, bar, and through in-room dining over the course of our four-night stay, and every meal was a positive experience. One thing we really appreciated was that the late-night menu could be enjoyed in-room without additional charges. We particularly loved the oyakodon and chazuke set options. Breakfast is served as a semi-buffet, with either a Western or Japanese set option. On our last morning (Dec 2), the host even took the time to thank us for being Diamond members and for our continued loyalty to IHG. This is the first time we’ve ever received such a personal greeting at breakfast across all of our IHG stays, and it speaks volumes about the level of customer service and attention to detail at this property.

That said, we do agree with other reviewers that there could be some downward adjustments to the pricing of the food and beverage offerings. While the quality is excellent, there is some disparity in the quantity of the offering. On the other hand, the room rates were very competitive, especially during the weekdays, and the hotel was sold out during our last two nights.

The hotel is lucky to be situated next to two national treasures: the Urakuen Garden, which offers complimentary access for hotel guests, and Inuyama Castle, located at the back of the property. While the garden is essentially on property, the castle, station, shopping street, and other attractions are a bit farther away. Additionally, there isn’t even a convenience store nearby, so a shuttle between the hotel, train station, and Inuyama Castle would be a great investment to attract more guests.

The only negative experience we had was when I arrived after my wife during the second day of our reservation, and the hotel revoked my wife’s breakfast benefit for her first day. While this decision wasn’t enough to overshadow the otherwise excellent experience—it did indicate a clear area for improvement in guest experience and deducts a star from an otherwise 5 star review.

Overall, this hotel is one of the strongest in IHG’s portfolio and is easily on par with Michelin-keyed hotels in Japan. We wouldn’t be surprised at all if it receives similar recognition in the...

Our family stayed 2 nights there with 5 rooms.Hotel’s design is very beautiful and located along with Kisokawa and Inuyama castle. We selected this hotel because it’s IHG chain and it’s brand Indigo hotel but we got some problems before and during stay. Staff’s English communication skill very poor. I expected they can communicate because this is INDIGO hotel but they can’t.Lucky us my wife can speak Japanese before everything getting worse. We sent email to hotel 6 months before about room assignment because we have kids.They need the connecting room but hotel replied me that cannot guarantee until check in date. When we arrived we cannot get the connecting room so the question is how the other guest got that room? No answer from them.And they upgrade me the wrong room too because they did not double check my email to see what I request. No greeting for being Diamond member and no welcome letter. We spent 1 hour for check in but the big group used 5-10 mins for check in. Breakfast on the first day was very mess due the big group.They should has better organize I talked with some guest they stay only 1 night but just they prefer Japanese food for breakfast so they must have breakfast in the BQ room with the poor view. They said they book this hotel because of the castle view but why they got this and the hotel rate is not the cheap price. No breakfast box! This very very shock me. The hotel has been open for 1 year but never served breakfast box.3 of my member have to leave at 6.45 am to the Nagoya airport.Their room is included breakfast so I asked staff at front desk to prepare breakfast box for them but she said we don’t have and the food from the restaurant is not allow to take away.That made me know she doesn’t know what is the breakfast box for guest who check out earlier in the Morning she think we will bring the box to the restaurant and pick up some food away. OMG how this happen for Indigo hotel? So I explained to her about the easy way for this case you just put 1 bakery like croissant and banana or apple with 1 btl of juice or water that enough to make me appreciated! But the way they select for me is NO we don’t have and we don’t do that.So I walked away cause it’s very waste my time to help her solve this problem. That time I think this is my problem because I choose the wrong hotel for ourselves, but at the end 1 of Nepalese staff came to me and said they will try to prepare breakfast box for us. I would like to thank you to some staffs from F/O(2 Nepalese and our driver who’s originaly from Osaka) for your very helpful and sorry I cannot remember your name.

Overall this hotel is beautiful you should visit during Sakura blossoms and Autumn will be best time for here.I will comeback soon because we have a good friend who lives in Maehara area in Inuayma and I expect to see the improvement during...

Beautiful rooms in a quiet part of Inuyama. Excellent service by the team. ||We stayed at Indigo Hotel in Inuyama and had a brilliant time at the property. It’s right by the river and has a view of Inuyama castle. There is onsite free parking. ||After a breezy and fast check in process, we went up to our castle view room on the fourth floor. Our room was right beside the lift, which meant that we could hear foot traffic coming out of the lift on the wooden floors. ||Our room was modern in design with some classic and local touches. There’s a large closet with a share, ironing board, pajamas and bathrobes. The toilet is fairly large, with a single sink area and some built in shelves for your personal amenity stowage. The amenity kit provided by the hotel contained the usual items such as shower cap, cotton buds, tooth brush etc.; these are not refilled daily. ||A small toilet cube is attached with the usual Japanese toilet functions. There’s a bathroom behind the glass wall, which has both rain shower and handheld shower. A bath tub is also built into this area. A shop shelf is built for your personal shower items. There are more than sufficient towels provided for us. ||A hair dryer and weighing scales are also provided. ||The bed is very comfortable, with two large pillows each provided for us. We felt that the quilt was nice and warm and kept the room at a very cool temperature overnight. ||There’s a sofa and a coffee table in the room and an outdoor seating area on the balcony. Next to the glass windows, there’s a shelf where tea and coffee making facilities are provided. I enjoyed a nice cup of Nespresso in the mornings. ||A large flat screen TV is hung on the recessed wall and you can get plenty of local TV stations and some English speaking ones, like BBC and CNN and a movie channel. ||I used the gym on most mornings and this facility has plenty of high end weights and cardio equipment made by Nohrd. Very premium feel and looks environmentally friendly too. I would have liked more kettle bells in the gym, but that’s me. Also, I thought it was weird that the cleaning crew cleans the gym at 8.30am, when it would most likely be occupied. Perhaps a 11am timing would be more suitable. ||Food at the hotel was OK, as we had dinner one night at the cafe. ||The staff at the hotel are very polite and professional. A very helpful Chiharu at the front desk helped me sort out my rental car cock-up and I was so very grateful. ||Overall a very pleasant stay at Indigo hotel and we loved the room, the beautiful hotel grounds and the friendly...