KAMENOI HOTEL IZUKOGEN — Hotel in Ito

The worst service I have ever experienced in Japan. The hotel gave us a room that is right in front of the lobby and close to the elevator, there was people laughing and talking outside at the lobby and we can hear it clearly inside the room, since it was late and we were very tired, we asked the front desk to change to a quiet room, but the front desk refused, and told us if we need a quiet room, we can only upgrade to another room which is almost twice of the price we booked. We had no choice but paid to upgrade. The second day, when we complained to the manager about the noise, he claimed that their hotel won’t guarantee a quiet environment for guest, and told us: “If there’s noise, you should just accept it.” “It’s not like a construction site,” he said, “and I believe it will be quiet after 0:00am.” I was shocked to hear such statement from a hotel, they showed no respect to their clients and their altitude is extremely arrogant. I won’t recommend anyone to stay in this hotel if you need a good sleep...

Firstly, the hotel design is fabulous. It has an amazing pool side view which allows you to chill around there. It even gets a mini lounge with unlimited juice, coffee and beer.

Secondly, the staff service is impeccable. If you got luggages with you, they are rushing to help you even at the entrance. That’s five star service.

Last but not least, the dinner is fabulous. The set I chose is a mix of Japanese and western style which I LOVED!!! It is so perfect from appetizer to beef to main course and then dessert. My main course is fish (splendid alfonsino) which is cooked flawlessly with amazing sauce (and the point is I don’t even like eating fish before!). The hotel even provides three types of noodles at nighttime which looks pretty delicious to me but I am just too...

Enjoyed my stay for one night! Room was super big and had a nice ocean view! There were free drinks at the lobby and some free snacks when we checked in. The onsen was amazing and we used it twice!! Loved the breakfast and dinner and the view of the ocean! Thank you for taking care of us during the meal time! Special shout out to a young lady waitress who couldn’t speak English but noticed that my daughter did not touch the raw sashimi and offered to change it for shabu-shabu. Also a shout out to another lady waitress wearing glasses for just being so kind and for serving us the super delicious noddles at 9pm! An amazing...