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Ochiairo — Hotel in Izu

Name
Ochiairo
Description
Polished hot spring inn featuring a cafe/bar, communal bathhouses & a restaurant, plus free Wi-Fi.
Nearby attractions
Otokobashi bridge
Izu, Shizuoka 410-3206, Japan
Amagi Shrine
305 Yugashima, Izu, Shizuoka 410-3206, Japan
Kodo-ji
296 Yugashima, Izu, Shizuoka 410-3206, Japan
Amagi Hall
176-2 Yugashima, Izu, Shizuoka 410-3206, Japan
水恋鳥広場
Yugashima, Izu, Shizuoka 410-3206, Japan
Nearby restaurants
大増
275-1 Yugashima, Izu, Shizuoka 410-3206, Japan
RAIZU ―来伊豆―
126-1 Yugashima, Izu, Shizuoka 410-3206, Japan
Nearby hotels
Tatsuta Ryokan Izu
347 Yugashima, Izu, Shizuoka 410-3206, Japan
Shirakabe
1594 Yugashima, Izu, Shizuoka 410-3206, Japan
Amagibeniya
1882-6 Yugashima, Izu, Shizuoka 410-3206, Japan
Asebino
1931-1 Yugashima, Izu, Shizuoka 410-3206, Japan
Yumotokan
1656-1 Yugashima, Izu, Shizuoka 410-3206, Japan
Arcana Izu
1662 Yugashima, Izu, Shizuoka 410-3206, Japan
Shikiya
1652 Yugashima, Izu, Shizuoka 410-3206, Japan
LiVE MAX RESORT
2821-4 Yugashima, Izu, Shizuoka 410-3206, Japan
Fujimi Sanso
493 Yugashima, Izu, Shizuoka 410-3206, Japan
Hakuunro
2813-1 Yugashima, Izu, Shizuoka 410-3206, Japan
Related posts
Keywords
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Ochiairo things to do, attractions, restaurants, events info and trip planning
Ochiairo
JapanShizuoka PrefectureIzuOchiairo

Basic Info

Ochiairo

1887-1 Yugashima, Izu, Shizuoka 410-3206, Japan
4.0(162)
hotel-provider
hotel-provider
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Ratings & Description

Info

Polished hot spring inn featuring a cafe/bar, communal bathhouses & a restaurant, plus free Wi-Fi.

attractions: Otokobashi bridge, Amagi Shrine, Kodo-ji, Amagi Hall, 水恋鳥広場, restaurants: 大増, RAIZU ―来伊豆―
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Phone
+81 558-85-0014
Website
ochiairo.co.jp

Plan your stay

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Reviews

Nearby attractions of Ochiairo

Otokobashi bridge

Amagi Shrine

Kodo-ji

Amagi Hall

水恋鳥広場

Otokobashi bridge

Otokobashi bridge

3.9

(61)

Open 24 hours
Click for details
Amagi Shrine

Amagi Shrine

4.1

(36)

Open until 12:00 AM
Click for details
Kodo-ji

Kodo-ji

4.0

(29)

Open 24 hours
Click for details
Amagi Hall

Amagi Hall

3.4

(49)

Open 24 hours
Click for details

Things to do nearby

Ride a mountain bike on the 1,200-year-old Izu Kodo road.
Ride a mountain bike on the 1,200-year-old Izu Kodo road.
Wed, Dec 10 • 9:00 AM
410-3611, Shizuoka, Matsuzaki, Kamo District, Japan
View details

Nearby restaurants of Ochiairo

大増

RAIZU ―来伊豆―

大増

大増

4.4

(52)

Click for details
RAIZU ―来伊豆―

RAIZU ―来伊豆―

4.9

(84)

Click for details
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Reviews of Ochiairo

4.0
(162)
avatar
4.0
46w

Incredible stay with a perfect blend of history with modern conveniences. |My husband and I absolutely adored this place. This is my eighth trip to the Japan and his fifth and we’ve been lucky to stay in many ryokan. |The service at this place was absolutely impeccable, even by Japanese standards. ||The grounds were lovely beautiful with a suspension bridge and garden surrounding the ryokan. Although there have been multiple expansions to this place, it never felt crowded and I think we only saw a few other guests while we were here, but that may have been due to the time of year.||From the time you arrive, there is a warm and welcoming lounge with a wood-burning fireplace that they keep going when anyone is in there. At one point, my husband and I showed up early in the morning and somebody was starting the fire not even a minute later. A cool feature of this place is that they have complementary beer, wine and ice cream in the lounge which guests can access at anytime. We’ve never seen this before and any other ryokan even though sometimes they will stock your fridge with a few free beverages. ||They have a tour in Japanese that will take you to the different historical highlights of the buildings and surroundings and kindly gave us a print out in English going over the same spots which were noted on a map so we could go look at them ourselves. I really appreciated this.||There is a gorgeous private on that you can reserve and they make it very easy to do that as they ask you what time you’d like to reserve when you check in. Even though we had a private on in our room, ( Ukifune) we took advantage and tried it out after running out there in our spa wear. This was a new thing as we have only ever utilized yukatas in these instances. It was a lovely, huge Stone bath and I’m glad we did it.||The Ukifune suite was huge and the western futon beds were very comfortable. It was January so we definitely left the heat on in every room while we were there and it could get slightly chilly if you didn’t do that. We loved being cozy in our yukatas after dinner and bath watching Grand Sumo tournament.||The kaiseki dinner was served in a private dining room and sometimes these can be a little bit more challenging for me my husband and I ate more at this one. I think then we ever have at any other ryokan dinner. It was very good. ||They did accommodate our request for no squid or octopus. Note that I generally request Western breakfast for my husband and I don’t believe that they have this available here but I’m not sure. Maybe I just forgot to order it for him this time. lol||We never got bored and there is a fun game room downstairs with ping-pong, foosball, and even air hockey. ||I absolutely love this place and it’s one of my favorite ryokan that I visited. I highly recommend this...

   Read more
avatar
4.0
5w

We've stayed at a few ryokan in Hakone, spanning from modern to more traditional and nothing has held a candle to Ochiairo. It's historically significant while being modern, renovated, and comfortable. To start, we booked months in advance (as soon as bookings were available for that date I wanted...I think it was ~7 months out) and stayed in Ukifune and also booked the package to include transportation to and from Shuzenji station. First off, the car ride was timely and luxurious. Upon arrival, we were seated in the gathering area with a drink and small sweet while dinner preferences were collected. I should also mention that there was an expert level English speaker on staff to assist us this entire time. We got a tour of the facilities, recommendations for the public onsen, and then shown to the room.||Ukifune is a large room and my favorite part was the sitting area. It's very quiet in the ryokan and the hallways smelled of incense and wood. Ukifune has what's advertised as an open air bath but it is closed on three sides by bamboo shades, connected to the shower. The fridge was well stocked with free drinks and snacks, including water, juices, and a hot water kettle for in room tea and coffee. You can also bring back the free snacks from the common area(s) to your room.||The common areas were thoughtful and had a little bit for everyone. Downstairs leading out tot he bridge, sauna, and cold plunge, there was an arcade with two retro game machines and also video game system. The upstairs had a manga library with mostly older series. The larger gathering area was very nice with free snacks, drinks, and alcoholic options. The fire crackling gave it a cozy cabin vibe. While I did not visit the public onsens, from what I could see in the email that Ochiairo sends prior to your check in, they look amazing and the women- and men- only onsens do switch during the day so you can experience both. There is also a mixed gender onsen that can be used with a bathing suit. If you did not bring a bathing suit, you can borrow one from Ochiairo! Also, tattoos are allowed in all public baths, affirmed by the Ochiairo staff! ||The kaiseki dinner has been the best I've had so far in a ryokan. The portions were appropriate, and I didn't feel tuckered out halfway through, which has happened with other meal service. I can't speak highly enough of the staff, especially a very kind Vietnamese team member that assisted us throughout most of the meal service. Dinner and Japanese breakfast (no Western option) is served in their dining room. ||Getting to Ochiairo from central Tokyo took a few train transfers but it's worth the journey. The ryokan is unforgettable. It maintains 150+ years of tradition while modernizing in both facilities, furnishings, and service. I hope to be able to come back...

   Read more
avatar
5.0
46w

Stayed January 2025

My husband and I absolutely adored this place. This is my eighth trip to the Japan and his fifth and we’ve been lucky to stay in many ryokan. The service at this place was absolutely impeccable, even by Japanese standards.

The grounds were lovely beautiful with a suspension bridge and garden surrounding the ryokan. Although there have been multiple expansions to this place, it never felt crowded and I think we only saw a few other guests while we were here, but that may have been due to the time of year.

From the time you arrive, there is a warm and welcoming lounge with a wood-burning fireplace that they keep going when anyone is in there. At one point, my husband and I showed up early in the morning and somebody was starting the fire not even a minute later. A cool feature of this place is that they have complementary beer, wine and ice cream in the lounge which guests can access at anytime. We’ve never seen this before and any other ryokan even though sometimes they will stock your fridge with a few free beverages.

They have a tour in Japanese that will take you to the different historical highlights of the buildings and surroundings and kindly gave us a print out in English going over the same spots which were noted on a map so we could go look at them ourselves. I really appreciated this.

There is a gorgeous private on that you can reserve and they make it very easy to do that as they ask you what time you’d like to reserve when you check in. Even though we had a private on in our room, ( Ukifune) we took advantage and tried it out after running out there in our spa wear. This was a new thing as we have only ever utilized yukatas in these instances. It was a lovely, huge Stone bath and I’m glad we did it.

The Ukifune suite was huge and the western futon beds were very comfortable. It was January so we definitely left the heat on in every room while we were there and it could get slightly chilly if you didn’t do that. We loved being cozy in our yukatas after dinner and bath watching Grand Sumo tournament.

The kaiseki dinner was served in a private dining room and sometimes these can be a little bit more challenging for me my husband and I ate more at this one. I think then we ever have at any other ryokan dinner. It was very good.

They did accommodate our request for no squid or octopus. Note that I generally request Western breakfast for my husband and I don’t believe that they have this available here but I’m not sure. Maybe I just forgot to order it for him this time. lol

We never got bored and there is a fun game room downstairs with ping-pong, foosball, and even air hockey.

I absolutely love this place and it’s one of my favorite ryokan that I visited. I highly recommend this...

   Read more
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Posts

laura morganlaura morgan
Stayed January 2025 My husband and I absolutely adored this place. This is my eighth trip to the Japan and his fifth and we’ve been lucky to stay in many ryokan. The service at this place was absolutely impeccable, even by Japanese standards. The grounds were lovely beautiful with a suspension bridge and garden surrounding the ryokan. Although there have been multiple expansions to this place, it never felt crowded and I think we only saw a few other guests while we were here, but that may have been due to the time of year. From the time you arrive, there is a warm and welcoming lounge with a wood-burning fireplace that they keep going when anyone is in there. At one point, my husband and I showed up early in the morning and somebody was starting the fire not even a minute later. A cool feature of this place is that they have complementary beer, wine and ice cream in the lounge which guests can access at anytime. We’ve never seen this before and any other ryokan even though sometimes they will stock your fridge with a few free beverages. They have a tour in Japanese that will take you to the different historical highlights of the buildings and surroundings and kindly gave us a print out in English going over the same spots which were noted on a map so we could go look at them ourselves. I really appreciated this. There is a gorgeous private on that you can reserve and they make it very easy to do that as they ask you what time you’d like to reserve when you check in. Even though we had a private on in our room, ( Ukifune) we took advantage and tried it out after running out there in our spa wear. This was a new thing as we have only ever utilized yukatas in these instances. It was a lovely, huge Stone bath and I’m glad we did it. The Ukifune suite was huge and the western futon beds were very comfortable. It was January so we definitely left the heat on in every room while we were there and it could get slightly chilly if you didn’t do that. We loved being cozy in our yukatas after dinner and bath watching Grand Sumo tournament. The kaiseki dinner was served in a private dining room and sometimes these can be a little bit more challenging for me my husband and I ate more at this one. I think then we ever have at any other ryokan dinner. It was very good. They did accommodate our request for no squid or octopus. Note that I generally request Western breakfast for my husband and I don’t believe that they have this available here but I’m not sure. Maybe I just forgot to order it for him this time. lol We never got bored and there is a fun game room downstairs with ping-pong, foosball, and even air hockey. I absolutely love this place and it’s one of my favorite ryokan that I visited. I highly recommend this gorgeous place.
LisaLisa
Ochiairo was even more beautiful than expected - the entrance and hallways smell really nice and you get a feeling of calmness immediately. The staff is super friendly and helpful, the food was delicious and the onsen area outdoors is a really magical place - birds chirping around you, the river sounds in your ears and a bit of sunshine make you forget everything else. We had an amazing time and got very lucky because our room (Tokonatsu) had a brand new outdoors onsen bathtub right in the garden (it’s almost hard to decide where to take a bath first). The craftsmanship and history in every corner of the building, the fireplace and bottomless champagne, the massage chairs, the arcade with retro games in the basement - Ochiairo is simply magnificent. I would recommend to book 2 nights to really calm down, relax and enjoy this outstanding space. And be prepared to not bring too much stuff because you won’t need anything, the pajamas and daily japanese lounge wear are super comfy!
豆柴の飼い主豆柴の飼い主
「妻が裸体の年配男性と鉢合わせ」 Makuakeという新商品や新サービスを応援購入できるクラウドファンディングサービスで1名15,000円で購入した、「おちあいろう日帰りご利用券」を使用して妻と2人で利用した際に、妻が裸の年配男性と浴室で鉢合わせたレビューをさせて頂きます。 利用時間は12:00〜16:00の最大4時間の利用。利用できる場所は天狗の湯、月の湯、星の湯、天狗サウナ、茶室サウナ、ラウンジ(各種お飲み物)、ランチのご利用が含まれていました。 上記がMakuakeで掲載されている内容です。 予約担当者と昼食の時間等の予約のやり取りを行い、予約が完了して当日を迎えました。 子連れの犬連れでお邪魔させて頂き、犬は電気自動車のドッグフレンドリーモードで待機させる準備をしていた際に お迎えの年配の男性スタッフの方が5kgの豆柴サイズにも関わらず「秋田犬ですか?」と尋ねてきたのに少し違和感を感じましたが やんわりと「実は豆柴なんです」と伝えたら「あ、そうなんですね〜」とフワッとしたリアクションでした。 ボケてみたのか真面目な質問なのか分からなかったまま品の良い文化財と調度品が調和している玄関に案内され、他のゲストは室内履きを履いているのにも関わらず素足のままラウンジまで案内されて「なにかMakuake客は京都的な感じで足元でも見られてこの待遇なのかなと」と思いながら、ラウンジで20代後半の女性に担当が代わり当日の内容についてのガイダンスがありました。 ひと通りの挨拶を済ませてウェルカムドリンクと茶菓子を頂き、「15時までは男女どちらの湯も行き来でき、15時以降からは宿泊者の方も利用される時間になります」という案内を確認したここから、妻が裸体の男性と鉢合わせる事態に発展しました。 とりあえず妻と息子は昼食をとり私が14時までの利用であれば、お互いが2時間利用できる下記のスケジュールで進めようと意見が一致しました。 12:00 妻と息子昼食 /私は女湯の天狗の湯 13:00 妻と息子ラウンジ/私は男湯の月の湯 14:00 妻・男湯の月の湯/私は息子の子守りをしながら昼食 15:00 妻・女湯の天狗の湯(一般客が入る時間になるため)/私と息子ラウンジ 16:00 チェックアウト 自分たちだけが使える時間帯ですが女湯の方も入れるので本当に大丈夫だろうかと少しビクビクしながら入りましたが、泉質並びにサウナもどちらも素晴らしく帰りに予約しようと思いながら、私は妻に体験時間を少しでも長く体験して貰いたく13:40には合流して息子の子守りをしながら昼食をとりに行きました。 レストランエリアに着いて呼び出しボタンを押してもなかなか気づいて頂けずで、5分程待っても来なかったので厨房まで行きオーダーをするというのが市役所の食堂のようで「2人で1泊30万程のオールインクルーシーブの宿なのになぁ」と思いながら、細部というかそこまで細部でない部分にも粗が見えてき始めました。 昼食を済ませてラウンジで息子と時間を過ごしていたタイミングで、14:40頃に妻から電話が入りました。 滅多に電話をするタイプでもなく、入浴の時なのでかなり嫌な予感のなかで電話に出ると 「ちょっと最悪なんだけど、おじさんが入ってきたんだけど。。。今ラウンジよね?戻るわ、最悪。帰ろう」 とテンションが明らかに低いトーンで暫くして怒りと涙の表情の妻がラウンジに戻ってきて、3歳の息子が「マミィ帰ってきた!おかえりぃ!、、、マミィどうしたの?」 と妻の異変に息子も感じとったのはこれが初めてで、それぐらい普段と違う妻のショックと怒りが滲み出ていました。 戻ってきた第一声に「もう帰ろう、ほんとありえない、というか15時に一般の宿泊客も利用するって聞いたから少し早めの14:30頃に上がろうとしたらオジサンが入ってきたんだけど、、、」と 涙を流しながら佇み、とりあえず水を飲むように促しました。 ラウンジでの担当が伝えたガイダンスは15時。 14:30は2人とも聞いていなくほぼ間違いなく聞き逃しもなく、配布された館内の案内マップにも特に記載はないため避けれない事態でした。 少し落ち着いてから妻から話しを聞くと ・妻はポンチョを着用して整い椅子に座っていたため妻は裸ではなかった(唯一の救い) ・14:30頃に裸の男性が入ってきたので慌てて出ていった ・慌てて反対側の月の湯に移動してサウナに入ったが年配女性が入っていて15時から一般と聞いていたのに、おかしいだろと正気に戻り14:35頃にスタッフコールで電話 ・ラウンジの担当から聞いた内容と異なる「男女とも両方の浴室を使用する場合は特例で、その場合はせめても14:30頃までには...」という旨をスタッフコールで伝えられた。 ちなみに14:30までの記載はどこにも無いです。 到着時のガイダンスと異なるうえに全体概要を把握できない不可避の状況であり、即座にフォローアップするために駆けつけることもなく、謝罪よりこちらは把握してなかった概要を強く伝えてくる姿勢に*1ミシュランキー認定や2人で1泊約30万円の宿泊体験、4時間滞在で2人で約30000円の価値は皆無としか言いようがない体験でした。 *「1ミシュランキー」は「特別な滞在」の意。型にはまらず他にはない体験を提供し、同じ価格帯の宿泊施設よりはるかに多くのことを提案しているミシュラン社の評価。 妻が風呂から上がりラウンジに戻り決済に至るまでの時間は約30分はあったのですが、どのスタッフからのフォローアップの声掛けはなかったのは救いようが無いと感じました。 決済フロントに予約とスタッフコール担当のM氏がいましたが、息子の食事の分の料金を払い終わるまで特に謝罪もなくこちらが切り出すまでダンマリだったので「とにかく事なきを得たい」意思を感じました。 決済する私の後ろで涙を流す妻を見て同性としてM氏はなにを思い 「今回起きたことはM氏さんのトラウマにもしてほしい」と伝えて 何をどのようにして実行して改善して成長するのか分かりませんが、失意の中の顧客をファンにするタイミングがあったのにも関わらず放置プレーなのと責任回避をしたい姿勢を強く感じました。 また日帰りを含めた運営の際のオペレーションが貧弱であることや物理的な掲示物の不足にかなりのリスクがあり、人材のパフォーマンスでカバー出来ないのであれば徹底的に先述を強固にすることが急務だと思いました。 また妻と私が逆だった場合、私が年配の女性と鉢合わせていた可能性が高く、私が男性のため明らかに劣勢の立場になり更に事態が大きくなっていたことは口頭や帰宅後に届いたM氏からのメールの内容にはなかったため、他にも生じるリスク予想が出来ていないのも人材育成が行き届いてないのを実感しました。 とりあえずは上長からの連絡は無く、揉み消している可能性があるのでこちらに記載させて頂きます。 かなり親しい友人がサウナで関わっていて高評価のおちあいろうだったため、なんとも後味悪い体験でした。
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Stayed January 2025 My husband and I absolutely adored this place. This is my eighth trip to the Japan and his fifth and we’ve been lucky to stay in many ryokan. The service at this place was absolutely impeccable, even by Japanese standards. The grounds were lovely beautiful with a suspension bridge and garden surrounding the ryokan. Although there have been multiple expansions to this place, it never felt crowded and I think we only saw a few other guests while we were here, but that may have been due to the time of year. From the time you arrive, there is a warm and welcoming lounge with a wood-burning fireplace that they keep going when anyone is in there. At one point, my husband and I showed up early in the morning and somebody was starting the fire not even a minute later. A cool feature of this place is that they have complementary beer, wine and ice cream in the lounge which guests can access at anytime. We’ve never seen this before and any other ryokan even though sometimes they will stock your fridge with a few free beverages. They have a tour in Japanese that will take you to the different historical highlights of the buildings and surroundings and kindly gave us a print out in English going over the same spots which were noted on a map so we could go look at them ourselves. I really appreciated this. There is a gorgeous private on that you can reserve and they make it very easy to do that as they ask you what time you’d like to reserve when you check in. Even though we had a private on in our room, ( Ukifune) we took advantage and tried it out after running out there in our spa wear. This was a new thing as we have only ever utilized yukatas in these instances. It was a lovely, huge Stone bath and I’m glad we did it. The Ukifune suite was huge and the western futon beds were very comfortable. It was January so we definitely left the heat on in every room while we were there and it could get slightly chilly if you didn’t do that. We loved being cozy in our yukatas after dinner and bath watching Grand Sumo tournament. The kaiseki dinner was served in a private dining room and sometimes these can be a little bit more challenging for me my husband and I ate more at this one. I think then we ever have at any other ryokan dinner. It was very good. They did accommodate our request for no squid or octopus. Note that I generally request Western breakfast for my husband and I don’t believe that they have this available here but I’m not sure. Maybe I just forgot to order it for him this time. lol We never got bored and there is a fun game room downstairs with ping-pong, foosball, and even air hockey. I absolutely love this place and it’s one of my favorite ryokan that I visited. I highly recommend this gorgeous place.
laura morgan

laura morgan

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Ochiairo was even more beautiful than expected - the entrance and hallways smell really nice and you get a feeling of calmness immediately. The staff is super friendly and helpful, the food was delicious and the onsen area outdoors is a really magical place - birds chirping around you, the river sounds in your ears and a bit of sunshine make you forget everything else. We had an amazing time and got very lucky because our room (Tokonatsu) had a brand new outdoors onsen bathtub right in the garden (it’s almost hard to decide where to take a bath first). The craftsmanship and history in every corner of the building, the fireplace and bottomless champagne, the massage chairs, the arcade with retro games in the basement - Ochiairo is simply magnificent. I would recommend to book 2 nights to really calm down, relax and enjoy this outstanding space. And be prepared to not bring too much stuff because you won’t need anything, the pajamas and daily japanese lounge wear are super comfy!
Lisa

Lisa

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「妻が裸体の年配男性と鉢合わせ」 Makuakeという新商品や新サービスを応援購入できるクラウドファンディングサービスで1名15,000円で購入した、「おちあいろう日帰りご利用券」を使用して妻と2人で利用した際に、妻が裸の年配男性と浴室で鉢合わせたレビューをさせて頂きます。 利用時間は12:00〜16:00の最大4時間の利用。利用できる場所は天狗の湯、月の湯、星の湯、天狗サウナ、茶室サウナ、ラウンジ(各種お飲み物)、ランチのご利用が含まれていました。 上記がMakuakeで掲載されている内容です。 予約担当者と昼食の時間等の予約のやり取りを行い、予約が完了して当日を迎えました。 子連れの犬連れでお邪魔させて頂き、犬は電気自動車のドッグフレンドリーモードで待機させる準備をしていた際に お迎えの年配の男性スタッフの方が5kgの豆柴サイズにも関わらず「秋田犬ですか?」と尋ねてきたのに少し違和感を感じましたが やんわりと「実は豆柴なんです」と伝えたら「あ、そうなんですね〜」とフワッとしたリアクションでした。 ボケてみたのか真面目な質問なのか分からなかったまま品の良い文化財と調度品が調和している玄関に案内され、他のゲストは室内履きを履いているのにも関わらず素足のままラウンジまで案内されて「なにかMakuake客は京都的な感じで足元でも見られてこの待遇なのかなと」と思いながら、ラウンジで20代後半の女性に担当が代わり当日の内容についてのガイダンスがありました。 ひと通りの挨拶を済ませてウェルカムドリンクと茶菓子を頂き、「15時までは男女どちらの湯も行き来でき、15時以降からは宿泊者の方も利用される時間になります」という案内を確認したここから、妻が裸体の男性と鉢合わせる事態に発展しました。 とりあえず妻と息子は昼食をとり私が14時までの利用であれば、お互いが2時間利用できる下記のスケジュールで進めようと意見が一致しました。 12:00 妻と息子昼食 /私は女湯の天狗の湯 13:00 妻と息子ラウンジ/私は男湯の月の湯 14:00 妻・男湯の月の湯/私は息子の子守りをしながら昼食 15:00 妻・女湯の天狗の湯(一般客が入る時間になるため)/私と息子ラウンジ 16:00 チェックアウト 自分たちだけが使える時間帯ですが女湯の方も入れるので本当に大丈夫だろうかと少しビクビクしながら入りましたが、泉質並びにサウナもどちらも素晴らしく帰りに予約しようと思いながら、私は妻に体験時間を少しでも長く体験して貰いたく13:40には合流して息子の子守りをしながら昼食をとりに行きました。 レストランエリアに着いて呼び出しボタンを押してもなかなか気づいて頂けずで、5分程待っても来なかったので厨房まで行きオーダーをするというのが市役所の食堂のようで「2人で1泊30万程のオールインクルーシーブの宿なのになぁ」と思いながら、細部というかそこまで細部でない部分にも粗が見えてき始めました。 昼食を済ませてラウンジで息子と時間を過ごしていたタイミングで、14:40頃に妻から電話が入りました。 滅多に電話をするタイプでもなく、入浴の時なのでかなり嫌な予感のなかで電話に出ると 「ちょっと最悪なんだけど、おじさんが入ってきたんだけど。。。今ラウンジよね?戻るわ、最悪。帰ろう」 とテンションが明らかに低いトーンで暫くして怒りと涙の表情の妻がラウンジに戻ってきて、3歳の息子が「マミィ帰ってきた!おかえりぃ!、、、マミィどうしたの?」 と妻の異変に息子も感じとったのはこれが初めてで、それぐらい普段と違う妻のショックと怒りが滲み出ていました。 戻ってきた第一声に「もう帰ろう、ほんとありえない、というか15時に一般の宿泊客も利用するって聞いたから少し早めの14:30頃に上がろうとしたらオジサンが入ってきたんだけど、、、」と 涙を流しながら佇み、とりあえず水を飲むように促しました。 ラウンジでの担当が伝えたガイダンスは15時。 14:30は2人とも聞いていなくほぼ間違いなく聞き逃しもなく、配布された館内の案内マップにも特に記載はないため避けれない事態でした。 少し落ち着いてから妻から話しを聞くと ・妻はポンチョを着用して整い椅子に座っていたため妻は裸ではなかった(唯一の救い) ・14:30頃に裸の男性が入ってきたので慌てて出ていった ・慌てて反対側の月の湯に移動してサウナに入ったが年配女性が入っていて15時から一般と聞いていたのに、おかしいだろと正気に戻り14:35頃にスタッフコールで電話 ・ラウンジの担当から聞いた内容と異なる「男女とも両方の浴室を使用する場合は特例で、その場合はせめても14:30頃までには...」という旨をスタッフコールで伝えられた。 ちなみに14:30までの記載はどこにも無いです。 到着時のガイダンスと異なるうえに全体概要を把握できない不可避の状況であり、即座にフォローアップするために駆けつけることもなく、謝罪よりこちらは把握してなかった概要を強く伝えてくる姿勢に*1ミシュランキー認定や2人で1泊約30万円の宿泊体験、4時間滞在で2人で約30000円の価値は皆無としか言いようがない体験でした。 *「1ミシュランキー」は「特別な滞在」の意。型にはまらず他にはない体験を提供し、同じ価格帯の宿泊施設よりはるかに多くのことを提案しているミシュラン社の評価。 妻が風呂から上がりラウンジに戻り決済に至るまでの時間は約30分はあったのですが、どのスタッフからのフォローアップの声掛けはなかったのは救いようが無いと感じました。 決済フロントに予約とスタッフコール担当のM氏がいましたが、息子の食事の分の料金を払い終わるまで特に謝罪もなくこちらが切り出すまでダンマリだったので「とにかく事なきを得たい」意思を感じました。 決済する私の後ろで涙を流す妻を見て同性としてM氏はなにを思い 「今回起きたことはM氏さんのトラウマにもしてほしい」と伝えて 何をどのようにして実行して改善して成長するのか分かりませんが、失意の中の顧客をファンにするタイミングがあったのにも関わらず放置プレーなのと責任回避をしたい姿勢を強く感じました。 また日帰りを含めた運営の際のオペレーションが貧弱であることや物理的な掲示物の不足にかなりのリスクがあり、人材のパフォーマンスでカバー出来ないのであれば徹底的に先述を強固にすることが急務だと思いました。 また妻と私が逆だった場合、私が年配の女性と鉢合わせていた可能性が高く、私が男性のため明らかに劣勢の立場になり更に事態が大きくなっていたことは口頭や帰宅後に届いたM氏からのメールの内容にはなかったため、他にも生じるリスク予想が出来ていないのも人材育成が行き届いてないのを実感しました。 とりあえずは上長からの連絡は無く、揉み消している可能性があるのでこちらに記載させて頂きます。 かなり親しい友人がサウナで関わっていて高評価のおちあいろうだったため、なんとも後味悪い体験でした。
豆柴の飼い主

豆柴の飼い主

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