To be short, I would not recommend this hotel to anyone.
Here is a bit more explanation. The location is beautiful. However, the onsen hotel is not what we expected from the pictures. Interior is very old and lack of maintenance. Lighting is also bad. The worst thing is the dinning room. The dinning room is huge but looked like 60 years old.
The only good thing is the new re-modeled rooms. The rooms we booked are comfortable and lighting is good. The bad thing of the room is we have to walk thru the whole room to access the outside onsen from our bathroom which means we have to make the room and tatami wet before arriving the bathroom.
Worst of the worst thing is reception staff could not speak English. My whole check in process was in Japanese which we barely understood. When we checked out at 10:30am, they gave us another bills saying we were late checkout and charging us 12,000 Yen which was insane. They have not mentioned checkout time is 10am during the checkin and most hotel would not charge customers for 20-30mins late. Also, most Japan hotels checkout time are 11am - 12pm.
We know we may have some liability for not asking the checkout time in advance. However, this is also the HOTEL LIABILITY to tell customers the sharp checkout time if they are going to charge for 30min late. I cannot say this is DISCRIMINATION who are coming from foreign countries but this is obviously not treating their valuable customers well and this made a really bad experience to us about this hotel. Thus, we would recommend all to try other onsen hotel if you are planning to visit...
   Read moreThe location is beautiful, the walk along the river is very nice and you are in easy walking distance to the town which is very charming.
The staff are Respectful & efficient. The hotel gets a lot of bus tours so it is busy at times. Perhaps becasue the hotel gets so many tourists and the staff is busy it lacks the welcoming charm of so many of the hotels weâve stayed at in Japan.
Sadly the hotel has seen better days and is showing wear and tear. The carpet in lobby and public areas is worn thread bare in places, the lobby chairs are worn and torn in places. The chairs and straw mats in our room were soiled and the bathroom & sink areas are showing a lot of wear from use.
The dining room appears to be recently renovated so this is nice
The guest rooms and common areas of the hotel are in need of renovations and modernization. Hopefully one day some investors will see a new vision for this hotel so it can become the jewel in deserves to be in this...
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