Sorano Hotel — Hotel in Tokyo

As a Japanese visitor, I felt compelled to share my experience in English for international travelers.||We chose this hotel for a family celebration, yet despite the high nightly rate of ¥50,000, it appeared to prioritize style over substance, leaving us with a sense of inconsistency.||On the bright side, the room boasted a spacious balcony, scenic views, and comfortable beds—features that might appeal to those seeking a retreat.||- Dining:|We had reserved a table at the lobby restaurant, but there was a glaring lack of coordination between our reservation and the staff. They struggled with menu details and serving, resulting in a disappointing dining experience. So we went to dine at a nearby restaurant outside of SORANO HOTEL, which offered better service and tastier food at a more reasonable price.||- Service:|Overall, both hotel and restaurant staff lacked hospitality. Their handling of tasks like check-in and check-out felt unpolished and unprofessional. However, there were a few exceptions, notably the foreign staff in the lounge bar, who provided exceptional service.||- Eco-Friendly Concept:|Despite promoting "well-being" and "eco-friendliness," the hotel's practices felt inconsistent. For instance, the unlabeled and the unsealed water pitcher in our room, supposedly containing Fuji spring water, left us uneasy. Additionally, the bathroom's plastic cups were scratched and cloudy, lacking...

As a Japanese visitor, I felt compelled to share my experience in English for international travelers.||We chose this hotel for a family celebration, yet despite the high nightly rate of ¥50,000, it appeared to prioritize style over substance, leaving us with a sense of inconsistency.||On the bright side, the room boasted a spacious balcony, scenic views, and comfortable beds—features that might appeal to those seeking a retreat.||- Dining:|We had reserved a table at the lobby restaurant, but there was a glaring lack of coordination between our reservation and the staff. They struggled with menu details and serving, resulting in a disappointing dining experience. So we went to dine at a nearby restaurant outside of SORANO HOTEL, which offered better service and tastier food at a more reasonable price.||- Service:|Overall, both hotel and restaurant staff lacked hospitality. Their handling of tasks like check-in and check-out felt unpolished and unprofessional. However, there were a few exceptions, notably the foreign staff in the lounge bar, who provided exceptional service.||- Eco-Friendly Concept:|Despite promoting "well-being" and "eco-friendliness," the hotel's practices felt inconsistent. For instance, the unlabeled and the unsealed water pitcher in our room, supposedly containing Fuji spring water, left us uneasy. Additionally, the bathroom's plastic cups were scratched and cloudy, lacking...

Be warned. Sorano Hotel is not what it appears.

This beautiful-looking hotel is in a rather faraway location in western Tokyo [ we have stayed more than two times now, to support Tachikawa, previously a poor area ]

The narrow small pool [ the main attraction! ] is often closed for Leaks and Repairs - or out of service every time we come to stay - and here we are when it is working! - and they want to charge us an extra JPY 2200 per person - each entry - on top of our already high room rate!

The decent bar on the top floor also got the drinks all wrong - plus they forgot the snacks we ordered - totally unacceptable, because no-one else was there! SHOCKER!

No basic room amenities at all, they also charge for water, no room cleaning each day, lots of dogs — yes, BIG DOGS all throughout the reception/ foyer/ sitting/ coffee/ rest/ lift areas.

Therefore, we have STOPPED RECOMMENDING the SORANO HOTEL to our network of friends …

Please be better Sorano Hotel...