Tokyo Grand Hotel — Hotel in Tokyo

Stayed in Tokyo for 8 days while traveling around Japan with two of my friends, we're all college students and needed a cost effective place to stay while not compromising too much on quality. I can't say it was all bad but I have a few warnings to give to any would be guests, especially anyone over 6'3 or 200 lbs (I'm 6'7 280) -The shower and bathrooms are very cramped, I couldn't stand up straight at all I had to either bend my knees or twist my neck the entire time I was showering. -The toilet was almost comically small, I thought this might be the case with all the toilets in Japan but even outdoor park bathrooms were bigger and nicer than the one in our room. -The twin beds were fine on size but it felt like sleeping on a cot, incredibly firm mattress with a very small pillow that was filled with what I can only describe as bean bag beans, they also didn't include a sheet it was just one large comforter that had a poor fitting covering on it that you could almost use as a sheet by itself after removing the comforter and in fact I did on more than one occasion. -Final warning, and this is for any guests of all sizes, if you do not wish to smoke, make sure to get a non smoking room. My dumb friend probably saw that it's cheaper to stay on a smoking floor and chose it for that reason but the smell is VERY much prevalent. Luckily I was only in the room to shower and sleep and you could get used to it after an hour or so but who wants to do that if they have a choice? Final thoughts: You're a 10 minute walk from Hamamatsucho station if you're opting for the JR pass (unless you're taking the bullet train at least 3 times round trip) and 5 minutes from two local lines. We used the restaurant across the street, Jonathan's, for breakfast everyday since they charge you for breakfast at the hotel (opens 9 am). Just down the street is a convenience store which was very nice to have for buying water and food when needed as well as other helpful items like my friend bought a better umbrella there. Just a reminder that this IS Japan, I knew going in things were going to be smaller and there were going to be inconveniences, but after being out walking for 16 hours you would like to be able to actually wash off the dirt and relax in your room while you can, and this place didn't allow for...

About a 10 min walk to Hamamatsucho station where I can get onto the JR Yamanote, the Keihin Tohoku Line and the Tokyo Monorail. Plenty of options to eat, a family mart about 1 min walk away, very quiet area. Absolutely great location. The hotel is a little dated, you can tell it was built in the 90’s but that also means the rooms are bigger than the more modern hotels you see in Japan.

I managed to get a 2 twin bed room for 1 person and it was amazing to see how big it was. Overall experience, it was great! The staff are very friendly and they can speak English! They made the check in and check out process really simple. I will return to this hotel for my next trip to Tokyo!

I also want to add that I accidently forgot my jacket at the hotel and I did not notice until I got back to the States. I contacted the hotel and they told me they hold lost items for a whole year which is awesome but unfortunately they cannot ship internationally but I do appreciate the sentiment. I will be back for my jacket next...

I had a terrible experience at this hotel, especially with the Japanese OLD man at the front desk. He was incredibly rude and clearly treated foreign guests differently. When I checked in on May 20, he demanded I pay for the room even though I had already paid through the app. When I asked why, he just said “I don’t know” and ask me to pay immediately. When I paid, he walked away immediately and left me and my brother standing there confused.

Throughout my stay, whenever I asked for help (like with the air conditioning, which wasn’t working and the room was too hot), he kept repeating “I don’t know” and gave me no assistance at all.

During check-out on May 21, I asked about my deposit, and he refused to return it. Then he turned around, laughing and speaking to his colleagues in Japanese – clearly mocking us. It was humiliating and disrespectful. And ALSO LEAVE MY BROTHER STANDING THERE WITH...