Mash Park Hotel — Hotel in Nairobi

I was a guest who arrived from London on 23rd March and as a directive by the government of Kenya to go into mandatory quarantine, I checked in at Mash Park hotel. The check in experience was terrible, manager on duty, Jens Rehm was very rude to the group of people assigned to the hotel. The attitude from the hotel staff, literally we were being treated like lepers. We understood we were in quarantine and not allowed to leave our rooms. But when your food is served in foil paper and disposable plastic, and put on the floor, I don't what treatment that is. The only member of staff at the hotel with a human heart was Ashah Chege, a stewardess, God bless her beautiful soul. She treated us with empathy and dignity. The food from the restaurant, burnt, dry, we just ordered because we had no choice. Anyway, I don't know what the standard of the hotel is during normal circumstances, but we didn't deserve the treatment we got, yet we were paying our accommodation at Market rate. As for the chef,...

My organization held its annual end-year staff party at this hotel. The food was good, although the set-up was not completed by the agreed time. But the worst thing was the parking. There is basement parking under the hotel building, and a few very narrow spaces on the road level outside. I asked if I could be permitted to enter the compound to use the basement parking and was told my car would be OK outside. When I went to leave after a few hours, my driver's door had a dent and a scratch, which had been caused by a car next to me opening their front passenger door carelessly. If there was a watchman overseeing the parking, or they had let me use the basement, this wouldn't have happened, but as it is I will have to spend money...

The Mash Park Hotel has pleasant helpful staff and a nice pool area and bar. The food is also good and at reasonable prices. We arrived here to pouring rain at midnight after a long day travelling from the UK and were looking forward to a good nights sleep before sightseeing the following day but unfortunately the room we were given overlooked a tin roof which made for an awful noise as the rain crashed down on it.The room although comfortable also had a poor bathroom that needs modernisation. Apart from these niggles the hotel offers excellent prices and has...