Sandies Malindi Dream Garden — Hotel in Shella ward

THERE IS A STAFF CARTEL AT ONDA BAR, I WAS SCAMMED! I recently had a disappointing experience at Onda Cafe on the beach, where there seems to be a group of staff involved in scamming guests, led by a girl named Nancy. After booking a 5-day all-inclusive package, I was unexpectedly presented with an uncommunicated bill upon checkout on August 5th. Despite my efforts to address the issue, the staff refused to engage since I was recording the conversation. Nancy was extremely disrespectful, screaming at me. Thankfully, the polite head of security, Mr. Onyango, was there to witness the situation and tried to handle it maturely. Unfortunately, the hotel management did not intervene, seemingly hiding behind security, which suggests that such scamming practices are part of their business.

My stay, which I had hoped would be pleasant, turned out to be traumatic, and I would not recommend this hotel to anyone. Their customer service is terrible, and the staff are rude and unresponsive. Shockingly, a staff member entered my room at night using a spare key despite my presence, which is completely unacceptable. Additionally, the service was slow, and I had to repeatedly ask for drink refills at the bar.

For a hotel that claims to be four-star, the standards fall drastically short. Nancy wrongfully charged me and screamed in my face, while Sofia at the reception displayed a poor attitude throughout my checkout process on August 5th at 11:30 AM.

During my break from work in October, I'll be taking legal action against the staff who mishandled me and the hotel for being so negligent. Mr Onyango did his part to calm the situation, but I will be taking action against Nancy...

I recently had a disappointing experience at Onda Cafe on the beach, where there seems to be a group of staff involved in scamming guests, led by a girl named Nancy. After booking a 5-day all-inclusive package, I was unexpectedly presented with an uncommunicated bill upon checkout on August 5th. Despite my efforts to address the issue, the staff refused to engage since I was recording the conversation. Nancy was extremely disrespectful, screaming at me. Thankfully, the polite head of security, Mr. Onyango, was there to witness the situation and tried to handle it maturely. Unfortunately, the hotel management did not intervene, seemingly hiding behind security, which suggests that such scamming practices are part of their business.||My stay, which I had hoped would be pleasant, turned out to be traumatic, and I would not recommend this hotel to anyone. Their customer service is terrible, and the staff are rude and unresponsive. Shockingly, a staff member entered my room at night using a spare key despite my presence, which is completely unacceptable. Additionally, the service was slow, and I had to repeatedly ask for drink refills at the bar.||For a hotel that claims to be four-star, the standards fall drastically short. Nancy wrongfully charged me and screamed in my face, while Sofia at the reception displayed a poor attitude throughout my checkout process on August 5th at 11:30 AM.||During my break from work in October, I'll be taking legal action against the staff who mishandled me and the hotel for being so negligent. Mr Onyango did his part to calm the situation, but I will be taking action against Nancy...

We stayed here for 3 nights and our stay here was everything but good. It started on day one, upon arrival we were shown to our room which unfortunately was extremely dump, once inside we could barely breathe. We immediately headed back to the reception, and they agreed to change our room and moved us to the 1st floor to a more aerated room. The room we were moved to was barely ready and they had to finish preparing it while we were already inside. Their rooms are extremely basic and very old, and despite the whole facility being newly repainted, a lot of refurbishment works need to be done. We were on an all-inclusive package, and the fridge provided for the drinks in the room was so old I was surprised it was still working. The worst part was yet to come, our room had an interconnecting door to the next room and unfortunately, we could hear every single thing that the visitors in the next room were saying, and we had to sit and listen in in the middle of the night. On night two when it became unbearable, we had to call the reception for them to ask the people in the next room to lower their voices which I believe was inconveniencing to them as well. For good service you need to go early for all meals, otherwise you are on your own. Something positive, the beach bar is beautiful, and the food was a 10 out of 10. I do not recommend it for...