Four Seasons Hotel Kuwait at Burj Alshaya — Hotel in Mirqab

Four Seasons Hotel (FSH) is a 5-star Forbes Travel Guide award winning hotel. I visited during February 2024, the weekend prior to Valentine’s Day for a staycation. My experience has been top tier with their level of customer service. It started from the moment I arrived in the Four Seasons at the front entrance until I checked out. ||I booked the romance package which included: early check in 12pm and late check out 4pm, 20% off spa services, 20% off for meals at two restaurants: Sin Toho and Dai Forni, sparkling juice, flowers, and a cake. During my check-in I inquired about my spa appointment to confirm, and the lady stated she would get someone to call me when I arrived in my room. I was so impressed that when I arrived in the room my suitcase was delivered shortly after within 1 minute and spa called me immediately to confirm my appt. ||When I walked in my room it was as expected for the romance package and included the sparkling juice, card, cake, roses in the tub, table in the room, and balloons on the bed. I absolutely loved the tub in the bathroom as this area was very spacious. It included a separate area for the toilet and shower for privacy. ||Next, I went to check out the facilities in the hotel: gym, indoor pool, outdoor pool, and spa. Going into the area was adequate water for guests along with fresh juice and snacks. I was greeted properly as soon as I arrived in this area. Employees were standing at the entrance and guided me to the gym and indoor pool. The gym is fully equipped with weights, cardio machines, weight machines, cycling room for classes and so much more. I was very impressed. ||The indoor pool is beautiful, and it wasn’t crowded. There are plenty of seating for all guests and they have a jacuzzi. Next to all of the seating in the indoor pool area they offer a button for you to get in contact with the employees if you need assistance. There are plenty of towels, water, and juice in this area for guests. ||Next, I went to the outdoor pool. This area was also not crowded. The jacuzzi is located inside of a kabana, which is epic. The view from the pool area is beautiful overlooking the city. I was assisted by Mery Jo (MJ). She setup my seat and gave me a cooler with water. She was very professional and assisted me in every way to ensure I was comfortable. The welcome to FSH fruit platter was a surprise and just shows how they value their customers at this hotel. ||I went to tour the spa as it offers facilities to all guests including steam room, sauna, jacuzzi, showers, lockers, and the relaxing room while you stay at FSH. In addition, there are other services offered at an extra cost. I was really impressed by the service of Lerian. She was very accommodating and explained the spa facilities to me. I’ve never had a shower that offered so many options including tropical rain, island storm, arctic mist, and body sprays. The relaxing room has snacks, tea, waters, newspaper, books, headphones and a blanket to relax afterwards. ||I visited the Italian restaurant Dai Forni and sat outdoors with an amazing view. The waitress named Champa helped me with their menu. She was very professional and patient with me during my time at the restaurant. They gave me a welcome drink, mini bruschetta, bread, and I ordered pasta with shaved black truffle. The food came out fast and it was fresh.||I ate dinner at Sin Toho and sat outside again for the beautiful night view overlooking the city. My waiter was Faina and he explained the drink menu to help me to decide what drink paired best with my meal. I ordered wagyu beef ribs which is prepared at my table once it is cooked. It was so fresh and hot. I ordered the golden phoenix, and I was impressed at the taste. ||The breakfast was at the restaurant called Elements. It is an international breakfast buffet. They have everything you can think of to accommodate everyone. I was really impressed with the selections especially the variety of honey. I suggest trying the truffle honey. Also, the two croissants: rose and my roll pistachio. Amod was very attentive to my needs while I was in Elements. ||I had the purifying ritual package at the spa. This includes 135 min spa services with 15 min steam, 60 min scrub with mask and 60 min dry massage. Yvonne was my therapist and listened to my needs that I needed focus for my massage. She explained everything that was going to get done. I feel so refreshed and rested after the spa. Also, Fatma the receptionist was very welcoming each time I came to the spa. ||I checked out and went to the cigar lounge near the outdoor pool. They offer a wide variety of Cuban cigars ranging from 10kwd to 45kwd. I ordered the wagyu slider and got a cigar to go for a gift. Moises explained each cigar and selection that I can purchase. It was a quiet area for you to lounge while either smoking a cigar or eating light food options. ||Lastly, my favorite of FSH is Al Soor Lounge. This is my favorite area because of the ENTIRE staff. They are well trained and ensure each customer is attended to in a timely manner. I am always greeted with my team and each staff is very polite to us. Thank to Karen, Ferurza, Helen, Lily, and Isabel who I interacted that day. Not only is the customer service on par, but the décor is too. This time it was decorated with valentine’s day decorations. They had new desserts on display and the center piece of the room offered so many sweets for customers to select from as gifts or to indulge in at that moment. I had the golden rose and chicken Cesar salad. They offer a light snack your meal including olives, almonds, and crackers. I also got some of their freshly made bread. ||I highly recommend FSH if you seek a memorable and relaxing with high level of hospitality while in Kuwait. You will not be disappointed and there is a reason I continue to come back. If I missed a staff's name I interacted with while at FSH that wasn't my intention. The entire staff at FSH goes above and beyond. You deserve your five-star Forbes...

Review of Four Seasons Hotel Kuwait

I recently had the pleasure of staying at the luxurious Four Seasons Hotel in Kuwait, and I must say everything about my experience was simply perfect. From the moment I arrived at the hotel, I was impressed by the exceptional service and attention to detail.

The hotel's staff went above and beyond to ensure my stay was comfortable and memorable. They were friendly, professional, and always eager to assist with any request or inquiry. Whether it was providing restaurant recommendations, offering transportation options, or simply extending warm greetings, the staff made me feel truly welcomed and valued.

The rooms at the Four Seasons Hotel Kuwait are beautifully appointed and exude a sense of elegance and style. The attention to detail in the room design, from the exquisite furnishings to the luxurious bedding, made me feel like I was enveloped in luxury. The spaciousness and cleanliness of the room left me feeling relaxed and rejuvenated after a long day of exploring the city.

The hotel's amenities are second to none. The fitness center was well-equipped, allowing me to maintain my workout routine while on vacation. The spa, with its array of treatments and relaxing ambiance, provided the perfect sanctuary for complete relaxation. The rooftop pool offered stunning views of the city, creating a serene oasis amidst the hustle and bustle of Kuwait.

One of the highlights of my stay was the remarkable dining experience at the hotel's restaurants. The culinary offerings were unparalleled, with a variety of international cuisine that catered to all tastes and preferences. I thoroughly enjoyed every meal, from the delightful breakfast spread to the sumptuous dinner options. The attention to detail in the presentation, coupled with the impeccable service, truly heightened the dining experience.

The location of the Four Seasons Hotel Kuwait is also worth mentioning. Situated in the vibrant heart of the city, it provided easy access to major attractions, shopping centers, and cultural landmarks. This made navigating around the city a breeze and allowed me to make the most of my time exploring all that Kuwait has to offer.

In conclusion, my experience at the Four Seasons Hotel Kuwait was nothing short of exceptional. From the warm and attentive staff to the exquisite accommodations and top-notch amenities, everything exceeded my expectations. I highly recommend this hotel to anyone looking for a luxurious and unforgettable stay in Kuwait. I am already looking forward to...

My husband and I were celebrating our wedding anniversary at the Four Seasons. The telephone reservation was very informative with lots of package options and everything was explained very clearly in terms of what was included and how much it would cost in total. Upon arrival we were met by Jilliard who was excellent at checking us in. In general the service was excellent. All of our needs were met by friendly and helpful staff. We paid for a view of kuwait, but there was a large ground of construction taking place which was displeasing, one phone call to concierge was all it took for Jilliard to provide several options for a room change. The hotel is very clean and pleasing to the eye. The rooms were very spacious, with lots of amenities available. I was most impressed with the bathroom decor and the layout of the bath area. The technology and use of gadgets in the room was pretty cool, electric blinds, use of iPad in the room, tv in the bathroom Mirror. The Ily coffee machine was met with much happiness. We used the indoor pool, which is perfect for the winter time. The spa staff were very helpful showing us to the changing areas, then to the pool. There were sort of cabana type beds which were arranged for us too. After swimming we took a small snack (hummus) from a set menu which unfortunately took 45 minutes to arrive to us. So if you’re going to eat by the pool I would suggest ordering before you swim.

Our evening dinner was at Sintoho Asian restaurant. Hands down, THE BEST dinner I’ve had in kuwait. Wonderful service by the staff there, especially Nicolas and a few other (sorry I forgot their names). Would return there for the mouthwatering popcorn rocks, wagyu beef sliders, and wagyu beef rice pot. Delicious!!!! We even ordered desert up to our room. Fried ice cream is a must!!

The hotel had arranged a lovely assortment of flowers and candles, balloon and sparkling grape juice in our room for us to end our lovely evening.

Breakfast was okay, the manager Eunice was very friendly and helpful. Due to corona the Buffet wasn’t available so the menu was set. The portions were right sized and my needs were met. Thank you to the staff who went out of their way to help.

We were also met by Maria the IRD manager to apologize for the mishap by the indoor pool, which was a lovely gesture.

Overall, aside from the long wait for hummus, it was a wonderful stay. Probably the best hotel in Kuwait and I would...