Apartment Hotel Paragon Serviced Suites — Hotel in Johor

1. Park your car in the street outside the property|(Motorbike riders may try ask the guard if you can park inside, we did this and the guard was kind enough to allow us to park by the side of the guardhouse.)|2) Register at the guardhouse|3) Go into the building, up to level 7 to check in.|4) If you are not an obsessed bank account deduction checker like myself, upon check in, you will find that your card has not been deducted. Thus rooms are considered not paid for yet (even though the booking confirmation states that your card will be charged shortly after booking confirmation, it will not be deducted. Apparently the counter staff says alot of people get confused with this,YET the management does not do anything to amend the clause on the booking confirmation email.) |5) Due to no.4, you have to make payment on the spot.|Not knowing this, my main wallet with most cash & my card was left in the safekeeping of my uncle & family in the car, OUTSIDE THE PROPERTY. I am female and petite and did not want to carry too much with me during check in. Brought enough for RM100 deposit and only abit extra. |6) Check in starts at 3pm, I was 6th in line. Served at 3.40pm.|We booked 3units & requested for nearby/next to each other due to safety as we had 1 unit 1 all ladies & 1 unit with children and it was our 1st time there.|No early check in requested.|At 3.40pm we were told our units still not ready yet.|Since I did not bring enough cash to pay for all 3 units on the spot, I paid for deposit & 1unit first as only 1 was ready and we needed to perform our prayers. Couldn't go back down 7 levels to get my wallet to pay for all 3units while there's a queue behind me could I? Was told that they could not process the other 2units next to each other as they will be seperate transactions.|I don't get it. We were already there, we weren't late, booking was already confirmed for 3units next to each other, and the place has my card details for deduction ANYTIME! If the reason to collect card details is to secure our rooms, SECURE THEM THEN! You can deduct if someone is a no-show but you cannot use these card details to hold & secure the rooms if we are present. Just great.|We were exhausted after all the driving around JB since early morning and riding and all of us had to crash in one unit.|7) Go back all the way down & out to get your vehicles and finally enter the premises to park at the allocated basement lots.|8) Upon check in, found our unit's main toilet had a strange pipe sytem where the bidet & flush share one pipe source & control. We have to off the lever when we dont want to use the bidet. By doing this,the toilet wont get water to fill up the flush resevoir. If we want to fill up the flush resevoir, the bidet would be left running. The bidet had no pipe head.|Which leaves us with only the masterbedroom toilet functioning properly for all of us to use.|9) Went to pay for the other 2 rooms at 4.40pm and was told the rooms are still not ready & there are 5 ahead of us in queue waiting for rooms! What?? We heard some groups plan to check in, leave their bulky things to go explore JB with peace of mind not leaving valuables in their vehicles. Their plans failed thanks to the booking system. They were big families with kids & all, mind you. Checking in bulky items would be a necessity for them. And timing would be crucial too. People may have reservations elsewhere, some need to change & freshen up & dress up etc. Poor souls.|10) Went swimming at the pool and my uncle, who was wearing a legit long-sleeved plain grey coloured swimming shirt, was called out by the security as he thought is was a normal shirt?? We had him touch the material and show the brand and explain that they DO make long-sleeved swim shirts for men. Apparently the guard thinks all long-sleeved swim gear for men are only wet diving suits maybe?? My uncle was so close to breaking point by then, after all the hassle with check in, he had to deal with this?? The guard eventually retreated after all the explaining.|11) Finished swimming at 6.20pm and we still have not gotten the call for ready rooms. We planned to leave at 7.30pm for dinner and a night expolration afterwards. Only to return at like 2-3am but reception counter only opens till 1am. |So you can see all the thought we had to put in??? Dear management, YOUR GUESTS HAVE ITINERARIES! You treat us like the only thing we have planned is to wait for check in all day & night long..|12) FINALLY received the call at 6.50pm. No initiative by the management to either offer late checkout or discount or anything at all. Rooms ready nearly 4hours late and no compensation whatsoever.|Our guess is maybe the previous batch of customers faced similar late check-in situations and self-declared late checkouts which leads to late cleaning and much later check-ins for our batch. Wouldn't blame the previous batch if this were the case. |13) Discovered one of the 2 later units that we checked in had the same piping issue at the main toilet. So that's 2 out of 3 main toilets down.||The ONLY good thing was that the rooms were very clean! At the very least, despite all that hassle, we had a comfortable night's rest. Many many thanks to the housekeeping team! Yeayy! Keep up the good work!|A plus is the great views!||Overall, new & modern-looking building & apartments but with not-quite-there-issues. We will not recommend the place, but will not deter others from...

We checked in on the 23rd Nov and when we entered the apartment, there is some kind of funny smell in the apartment. The bidet in the main washroom (in master bedroom) is not working and there are some water leaking on the ceiling. The TV cable also doesn't work and we had to call a technician to fix the issue. Overall, the unit seems not well maintained.

On the security issue : during check in, we have explained to the front office that we will be collecting another car (our own car) later in the evening and that time we drove our friend's car. So the front office informed us to let the security know upon entering the premise with the second car. Later that evening, we did what we have been told but the security in charge just inform us to enter without filling any forms etc and park at the visitor parking lot.

The next day, we saw that our car has been clamped and we proceeded to the management office where the management office informed us to talk to the security staff / supervisor. We explained the situation but seems like the supervisor is not eager to believe us and insists on us watching the CCTV, while keep on saying this is the 'SOP' which we think it is not relevant to us. SOP only applies on the process and the guidelines for the team / staffs, not on customers or guests. We just came to enjoy the hotel service and we paid for it. However, we do not have any choice to just follow the advise and we proceeded to the security control room and watched the CCTV for almost 1 and half hour. We have plans for the day but due to this issue, we have to postpone everything.

We did ask, what is the purpose of watching the CCTV? If they saw us entering the premise, what is their next action as they will not be seeing much of the details (as we parked at the side when talking to the security in charge that evening). But the answer we get is ambiguous. After more than an hour of viewing the CCTV, at last we saw our recording and then they just dismissed everything. Not sure what is the purpose of viewing the CCTV which wasted our time and plus our daughter is already very hungry at that time. After all the hassle, finally we managed to get the security to unclamp our car.

Everything is not as expected for this stay and it is disappointing. We stayed there previously, in August 2017 and we like the apartment and its condition, that is why we returned for a stay again. Definitely will not be coming back due to this...

Very unprofessional and bad service. ||Recejved a whatsapp msg to transfer the deposit to their acc after i booked my stay. Was confused wjth the terms that i need to transfer deposit over when website alr shows my payment was deducted. ||Tried to enquire more about it from the customer service line but no respond for hours, my stay was tomorrow so i got very anxious and called the property but got hang up. Message another number they gave on website but was redicrected to the same number that did not respond.||At this point, not knowing if this is a scam or not, and my stay was on the next day. Usually we wjll only make the deposit when we arrive the place. The customer service in charge did not bother to explain or reply ro my queries so i requested to cancel and book a hotel instead. The property then replied saying they wouldnt refund me for 'last minute cancellation'. Was asked to contact book.com for the change of dates too but the reply was directly from the property saying that i couldnt do any last minute changes.......||The customer service in charge that whatsapp me ealier DELETED THE MSG after. Wrote to the property about that bad service, no respond from them and was still charged with the full amount.||This is my first and definitely going to be the last time.||Wouldn't recommend this homestay to anyone...