Potpourri Boutique Hotel — Hotel in Johor

I booked the room through Agoda for 3 nights. Room like that should not even be sold. I was misled by the reviews, ratings and photos that it was a nice comfy hotel. I might have gotten the worst room. ||||The photo was a cosy single bed in a room with window. See screenshot of Agoda ad. I emailed the property just to be double sure but no one responded. It’s either the property or Agoda trying to mislead the guest. ||||The room is without window which was not mentioned at the time of booking. It has no proper ventilation. The room smelt of dampness and mould. ||||The worst part was they used extremely strong floor cleaning chemical trying to get rid or to cover the musky smell. I had to leave the door opened for awhile to avoid being suffocated.||||My whole body itches when I laid on the bed. The bed could be infested with mites. This explains because the room doesn’t get ventilated at all and is in total darkness and damp when it is not occupied. ||||On the first night, I had to place my towel above the mattress to sleep on. ||||They did some house keeping to the room on the second day. I felt less bites and tried to sleep. ||||The third night which was my last night, the bed was unbearable to even sit on. ||||The AC filter definitely has never been cleaned. It has bad smell when it is switched on. Again, I had to leave the door opened for awhile whenever I returned to the room.||||My bed was against the wall which is the next room’s toilet. The wall is so thin that when the next room flushes the toilet or switch on the tap, it is as though I am sleeping right in the toilet. It is so obvious to see that water is sipping through the walls too. ||||I asked if I could change the room. I was told the hotel is full. However I don’t hear or hardly see anyone occupying the second floor I am on. The hotel staff is just reluctant to change my room. I would have paid extra for a better room. Receptionists were simply too engrossed in chatting on the phone.||||My days were rather packed with appointments. I was just hoping to get a simple room for a good night sleep.||||This room was a disaster. ||||On the second night I developed a very bad cough and had a bad asthma attack. I had to wear a mask the whole time I am in the room so it won’t trigger more asthma attack and other allergies. ||||This property should be held accountable for causing such distress to my health.||||This was a very bad experience to book this property. ||||It was also out of the way. There is only a long row of shops, not much of choices for food. How much McDonalds can one eat, which is not too far from this hotel. Unless one has a car to move around. Otherwise, you just have to get a taxi to get around and out of this area, which really has nothing enticing for...

Disappointing Stay – Poor Maintenance and Hygiene

We booked this hotel through Agoda as a more affordable option. While check-in was smooth, our overall experience was quite disappointing.

Initially, we mistakenly entered the wrong room because it was already open when we tapped our key. That shouldn’t happen—keycards are supposed to prevent unauthorized access. Since the door was open, we didn’t notice the room number and only realized the mistake later.

In our actual room, the air-conditioning wasn’t working well. After we raised the issue, the staff asked us to wait an hour to see if it improved. When it didn’t, they moved us to another room. However, the keycard for the new room didn’t work, so I had to go back to reception to get a manual key.

The air-conditioning in the second room was fine, but the hygiene was unacceptable. The blanket had visible stains, and even the inner layer was dirty. This is not something any guest should have to deal with, especially families.

The staff were generally polite, but the poor maintenance and lack of cleanliness ruined the stay. I would not recommend this hotel for families or anyone expecting basic standards of hygiene...

Have been browsing a number of hotels in JB and since I’m going to stayed only for a night, decided to give this new hotel a try.. it is located slightly far from city centre but not a problem if you’re driving.. parking is free in front of the hotel.. 100m walking distance to McDonalds drive thru, western corners right beside the hotel, paid gym centre also nearby to hotel.. since this hotel was located on the business shop lot, I was surprised on how they renovated the hotel.. wall between the room is very thin and you can hear what is your neighbour doing next door but it was ok since i was here for business trip.. not recommended if you’re thinking to stay at this hotel whole day for relaxing purposes.. room is clean, bathroom is big and most importantly, nice bed to relax.. no working tables and proper wardrobe though.. if you’re traveling with family and just a need a room to sleep, get a connecting room whereby the price of 2 rooms is cheaper than those 3-4 star hotel for 1 room.. avoid rooms at ground floor...