1001 Nights Hotel Genting Highlands, Trademark Collection by Wyndham — Hotel in Pahang

I made a last-minute booking during the Malaysia Day long weekend. The hotel is located near Amber Court, now known as Golden Hill.

Check-in was smooth, but unfortunately, my expectations dropped the moment I entered the room. The booking website clearly stated that the room came with a mountain view, but instead, we were given a room facing another apartment block. This was extremely disappointing, as one of the main reasons I chose this hotel was because of the many video reviews showing the beautiful sunrise views from the rooms. When we called the front desk to request a change, we were told the hotel was at full capacity and nothing could be done. While we understand peak seasons can be challenging, the misleading information on the website left us feeling tricked. If a room does not come with a proper mountain view, it should be stated clearly, instead of giving guests false expectations. Transparency is the least a reputable hotel should provide.

The location itself is convenient, just a 10-minute drive to Genting attractions, and Grab is easily available. But unfortunately, the convenience of the location does not make up for what happened next.

At around 3:30 a.m., for nearly 40 minutes, our stay turned into a nightmare. A very loud noise, combined with a strong sewage-like smell, filled our room and made it impossible to sleep. The sound was coming from right above our air conditioner, and it was a continuous flushing-like noise that made the whole situation even more unbearable. The stench lingered well into the morning until checkout, leaving us uncomfortable the entire time. We reported the issue to the staff, and while they apologised, that was the end of it. No solutions, no alternatives, not even a gesture to make up for the fact that our sleep, and essentially our entire stay was ruined. For a hotel carrying the Wyndham name, this is unacceptable. Guests do not pay to be subjected to sewage smells and sleepless nights.

Breakfast had a wide selection and was served in a spacious dining area, but sadly we had already lost our appetite due to the foul smell in our room. What should have been a highlight became irrelevant.

This experience was deeply frustrating. We had not been to Genting in a long time, and we were excited to try a new hotel, especially under the Wyndham brand which is known for high standards of hospitality. Unfortunately, what we received was far from the level of service and comfort expected.

I am sharing this review in hopes that the management takes it seriously. Guests deserve honesty in room descriptions, proper maintenance to prevent such incidents, and above all, genuine effort to make things right when issues arise. I strongly urge the hotel to take corrective action, both in updating their listings and improving their handling of guest complaints. I would also like to hear directly from the hotel management on how they plan to address these issues, because as it stands, this was one of the worst hotel experiences I have ever had.

P/s : if you give 5 star review at the hotel, you will get free...

My recent stay at the 1001 Nights Hotel in Genting Highlands was nothing short of breathtaking, with a few areas that could use some attention. From the moment I stepped into the hotel, I was impressed by the stunning architecture and the overall design, which exudes a sense of luxury and elegance.

Pros:

Infinity Pool & Kid Pool: The infinity pool is absolutely stunning, offering a breathtaking view that makes you feel like you're floating above the clouds. The kid pool is also well-maintained, providing a safe and fun environment for children.

Hotel Interior: The interior of the hotel is beautifully designed, with high-quality wooden wardrobes, a well-stocked pantry, and excellent lighting with multiple controls. The room was spacious and well-equipped, with a study table and an emergency light torch, which added to the comfort and convenience.

Amenities: The hotel provided an impressive array of amenities, including a comprehensive sanitary kit, shaver, toothpaste, toothbrush, comb, laundry bag, slippers, shampoo, soap, body wash, hair dryer, and a side mirror beside the main mirror. These thoughtful touches made my stay comfortable and hassle-free.

Shower Options: The shower was a highlight, with a connected hose shower head and a overhead shower. The options were great, allowing for a personalized bathing experience.

Cons:

Shower Hose Quality: Unfortunately, the shower hose was of low quality and tore off when pulled gently. This was a minor inconvenience but something the hotel should address.

WiFi Connectivity: I was disappointed to find that the WiFi was not working during my stay. In today's world, reliable internet is essential, and this was a noticeable oversight.

Kettle Cable Length: The kettle cable was slightly too short, making it difficult to plug in, especially since the plug was located higher than the pantry surface. A longer cable would be a welcome improvement.

TV User Guidelines: There was no clear guide on how to navigate the TV channels, which made it a bit confusing to find the programs I wanted. A simple guide or labeled channels would be helpful.

Phone Numbers for Services: There were no phone numbers provided for dialing the reception, operator, or room services, which made it difficult to request assistance when needed.

Floor Carpeting: Given the cool and humid weather in Genting, I would prefer to have carpeting in the room to keep the floors warm. Walking on the cold floor was a bit uncomfortable.

Road Conditions: The road connecting the 1001 Nights Hotel to the Sky Avenue complex was in very poor condition and posed a safety risk. I strongly suggest future improvements to ensure the safety of guests.

Conclusion:

Overall, my stay at the 1001 Nights Hotel was enjoyable, and I would recommend it to others looking for a luxurious and scenic retreat in Genting Highlands. However, I hope the management will consider these suggestions to enhance the guest experience in the future. With a few tweaks, this hotel could be truly...

Bought rm168 voucher on Oct 2024 before the hotel launch by Dec 2024. And this is my experience with the hotel. 1) Hotel check in time is 3pm and I understood that early check in is always subject to availability. But this is how the hotel reply me when I ask for early check in: “Please be informed that check in early is not possible as the check in time is at 3pm. The room may not be ready and additional charges of RM150 OR 50% from the rates will be charged. Room is subject to availability. Kindly approach our reception for any enquiries upon your arrival. Regards, Ad” 2) Reach in front of hotel and the guard told that check in can be only done at next building 3) Walked to next building with carrying a few bags on hand by myself but the hotel staff told me that I can only check in at the first building 4) walked back to the hotel by 230pm & receptionist told me that no early check in and told that will call me when hotel room is ready by 3pm 5) by 3pm myself went to ask the receptionist & finally got room card by 305pm 6) took the lift to the room floor and spent some time to locate the room as the number plate of hotel room is so confusing. but the card is not valid after so can’t in use after found the room finally and went back to lobby 2 times for receptionist to get the valid card 7) 332pm finally technician came & open the room but not giving any room card for me to turn on the electricity 8) after 5min+ the technician still fixing the room card and gave room card only after I ask 9) 411pm I’m still waiting for the room card to be fixed. 10) how is hotel room like? With rusty stain on the floor at the entrance, with a lot coffee stain in whole unit, with water leaking stain beside the fridge and smelly (smell like cat poo) in whole unit 11) 425pm hotel change another room for me as they can’t fixed the card of previous room 12) hotel told that early check in is not possible but no issue for guest to have late check in even it is technical issue caused by hotel itself and guest still need to pay standard room rate to the hotel with lesser staying hours 13) tried to use self service kiosk to check out however the kiosk is not working after trying upmteen times so need to go back to receiption for proceed check out 14) payment of RM3 Pahang Sustainbility Fee has been made upon check in but hotel staff ask me on this during check out which i believe they can check againts...