Wyndham Ion Majestic Hotel — Hotel in Pahang

This property has no soul, it is just a big building, no welcome, no vibe, just feels like a sterile office block.

The reception / check in has no wow factor or appeal. Despite booking directly via Wyndham website the check in took 15 mins. They do have a massive sign advising you they change towels and bedding every three days.

Forget about sleeping!

Was woken up 10am door bell ringing, the do not disturb button is faulty in my room, despite shouting "no thank you" door bell kept ringing, had to get out of bed open door.

The do not disturb button does not light up, so unable to tell if its on or off, loads of switches for lights in the room but no night light, had to leave bathroom light on with door open.

Problem is now I unable to sleep as the furniture in other rooms is being dragged around scraping the floor!

The noise is terrible & unbearable.

I am totally exhausted, arrived at 11pm was out until 6am only to be woken up 10am by the door bell then having to listen to furniture being dragged around rooms.

I have a tiled floor in my condo, all my furniture has small felt pads on the legs to avoid making screeching noises when chairs are moved, not here! Not at the Wyndham... despite screaming SHUT UP furniture is still being dragged around the rooms, I am exhausted and unable to get back to sleep.

I read another review regarding poor breakfast and lack of room service etc Management posted a WhatsApp link encouraging the unhappy guest to get in touch that link does not work.

Arrived back at Hotel 6am and all the staff glued to phones, no welcome, no hello, no good morning.

The Happy Security guy outside always has a smile though.

Someone has spent a fortune on this property, have they not been to look at the place?

I think whoever is running the day to day operations needs to get a grip of the poor service, the furniture noise is rediculous.

I would call reception but when you dial 0 it's just static, nothing happens, what would happen in an Emergency? You need to get that fixed ASAP.

The TV will not allow you to connect your Fire TV Stick as you cannot select HDMI input, and the SCREEN CAST does not work so unable to connect to Netflix, this is 2024 every new Hotel allows Netflix and connection of devices not at Wyndham Ion Majestic Hotel though! Cannot use TV, cannot use phone!

Room is lovely but no snacks, no drinks, nothing, no room service menu, the 2 coat hangers are rusty & dirty, how can I hang up my clothes? Looks like they are 2nd hand coat hangers, 100% not new.

The bin in the bathroom is disgusting and also 2nd hand not new, the wooden box in the bathroom is a hazard more dangerous than someone slipping on the tiles... why put slippy tiles in a bathroom? And then put a box with a 70's rubber bath mat in it? I almost tripped over it and leaves you unable to fully open the shower door! Who come up with that idea?

I'm going to pack my suitcase and leave a day early exhausted & angry.

I would post my room number but it's not on the phone or anywhere in the room! Never stayed in a room that does not have the room number printed on the telephone or on the back of the door on the fire escape plan.

FURNITURE SCREECHING IS STILL GOING ON. THIS IS HELL.

Going to pack my stuff & leave a day early and head to KL.

REALLY UNHAPPY AND UNSATISFIED.

This stay has left me feeling exhausted, frustrated & angry.

If the room has all the issues I dread to think what goes on behind the scenes.

I suggest Management gets a grip

PS : When I turned the air-conditioning this morning the whole room smelt like cat...

Disappointing Stay – Not a 5-Star Experience

Our seven-day stay at this hotel was extremely disappointing. Despite its self-proclaimed 5-star rating, the service and facilities fell far short, making it feel more like a 2.5-star experience at best.

Poor Service & Staff

From check-in to check-out, service was subpar. Front desk staff were unfriendly, unhelpful, and clueless about basic queries like parking validation—no one could give a straight answer. There was a general lack of hospitality, with staff failing to greet guests or show courtesy in shared spaces.

Housekeeping was inconsistent—some days our water was replenished, other days it wasn’t. Rubbish was left uncollected on the days we extended our stay, and bathrobes were not replaced. Attention to detail was sorely lacking.

Room Service Incident

On our second night, we requested a room service menu and were told to take a photo of it. When our order arrived, payment became a hassle due to card machine issues and poor WiFi. The staff insisted on immediate payment, disrupting our dinner three times, only to later charge the meal to the room without informing us—after I expressed frustration at being repeatedly interrupted.

WiFi Issues

The hotel’s WiFi was non-functional, making it impossible to work. Reception initially dismissed the issue, claiming the system was down for the entire hotel. However, an engineer later managed to connect only one of my three devices after resetting the router—proving the problem wasn’t as described. With no phone signal, I had to step onto the balcony frequently to check messages. Lazy staff offering excuses instead of solutions was a recurring theme.

Rude Front Desk Experience

On our fifth night, we extended our stay due to ongoing work. The process required dealing with an extremely rude front desk staff member who spoke dismissively and lacked basic customer service skills. Only after I expressed frustration did she make any effort to be polite—by then, my patience had worn thin from the accumulating issues.

Unpleasant Room Conditions

Our room (13709) had a persistent foul smell, as did the corridors. While I raised the issue with an assistant manager, another guest overheard and asked if the smell was a known problem, as she had read online. The manager falsely assured her it was an isolated issue and blamed “new construction smell”—which, from my professional knowledge, was untrue. It was a disgusting, sewage-like stench that permeated the hotel.

Even Cloof, the hotel’s dining area, had an off-putting odour—hardly acceptable for a place serving food. If management knew of the issue, why was our room assigned to us instead of being taken out of service?

Final Frustration – Checkout

At checkout, I was charged RM20 for a lost room card. Given the numerous service failures, this felt particularly petty. I should be compensated for not receiving what was advertised when we booked. While the assistant manager listened to my complaints, the hotel’s overall lack of concern was disheartening.

Conclusion

This experience has completely put me off the Wyndham brand. Poor service, lack of professionalism, and unacceptable room conditions make this hotel one to avoid....

Booked a stay from 21-23 Feb 2025. Our group had 4 rooms in total. Came across this Hotel from an Instagram reel.

We were unaware the Hotel is NOT fully renovated, and NOT fully operating. There were still various ongoing renovation works while we were there. There is no "impressive array of over 30 facilities" as their website claims. Rooftop pool is NOT open. Their regular pool area had a weird musty stench; I'm not even 100% certain if the pool is really clean. While exploring the Hotel, we even noticed a crack in one of the glass window/door at the gym.

The service is appalling - from the front desk staff, bell boys, and especially the staff at Ambrosia.

Front Desk - You could tell the staff was inexperienced. They tried to make us check-in via the machine on the side, which failed. We then did a manual check-in, which also took forever to be completed. Front Desk staff even had to be prompted to provide us a receipt for the payment we made.

Rooms - If you are expecting "majestic rooms", lower your expectations. For a new Hotel, the bedside lights were falling apart, there were stains on the couch. The worst was that all our rooms have an odd stench. The toilet in my room smelled like sewage.

Bell boys - No help at all with loading our luggage at the Hotel entrance. Staff just stands around chatting instead of assisting guests.

Ambrosia - Our group of 5 decided to dine here because we realised there were very limited dining options available, and considering this is where they served breakfast, we thought this would offer more variety. After ordering, we sat there waiting for at least 20-30 minutes, and NO FOOD had been served. Mind you, this was already past regular lunch time, and we were the only customers seated. We asked the staff about our food and they said they will check. 10 minutes later, still no food and no update. We went straight to the counter, and again they said they will check. Another 5 mins later, still nothing. We had to resort to speak with the manager, then came an update that the food will be ready in 20 MINS with the excuse that "chef miss out the order" and "then you want to cancel?". No apologies, no initiative, and ZERO accountability. Absolutely baffling and unacceptable service. If you were unable to handle 5 dishes or unprepared to serve, you should not have offered a table in the first place; you could have just turned us away and we could search for alternatives. In that time wasted in Ambrosia, we could have hopped onto a cab and eaten at SkyAvenue already.

What a contradicting claim of "5-star hotel experience with 5-star amenities and service".

Location - Decent 10-15 mins drive to SkyAvenue. Though considering the service we received, we should have just stayed closer to SkyAvenue.

The only staff who was actually helpful was their housekeeping attendant - he saw that we were having trouble with opening the room door, and he took the INITIATIVE to approach us and assist. Also a shoutout to the staff at Cloof who prepared our food so quickly after the fiasco at Ambrosia. Had an unfortunate serving of cold dry waffles BUT they listened to our feedback and made it up with a complimentary...