Rivertel — Hotel in Perak

I went there for fine dining therefore I can't share my experience of the room's conditions. Here we go;

We were greeted in the main entrance and still need to scan for MySejahtera post 1st May.

Since I came in a group of 8 person (children included) we were asked to be seated near the lounge for order taking and paid before adjourned to the M floor via lift. If the group is less than 4 people, I was told that you can eat at a designated area in the lobby itself.

Drinks came in earlier while dinner was served promptly. Some order were a bit cold maybe due to the waiting of other orders to be cook and to served altogether. Overall the foods were alright especially the crispy chicken chop but the fried spaghetti was a lil bit oily similar to the mamak style mee goreng (if you know what I meant)

Although we went there for fine dining and the drinks charges were way above market price, we were served using plastic glasses with high quality straws (in individual packaging)

Since we were early for dinner, there was no crowd (Or maybe because there were no larger group than us) Seats and table were clean, the air conditioning was delightful and the environment and soothing.

Give it a try for the foods and cozy environment. Don't mind the drinks. Sometimes it was...

I checked in last month 15th Oct for three rooms, one at first floor and the other at second. The next day when I checked out, an unhappy incident happened. The front desk staff charged us with a missing room card.She told us all room with two card but my first floor room there was only one card. That day we were in a hurry that's why we paid and left. I tried to made a complaint through e-mail asking them to check on the CCTV. To me these action is very important is all because of the safety of hotel guest. But the management side only called back after three weeks, a person name Govin from reception and told me that they the management side NOT gonna check on the CCTV. I just want the hotel management to take these matter seriously, is all about your guest safety. Your hotel guest lost a hotel room card in their room while their stay. Do you get it. Someone went in but not the hotel guest.And WHY the management refused to check on their CCTV??? And the worst part is, the person name Govin said will get back to me but he totally sent do so. I never face a hotel management like that before. I think that's the worst. Paying for more than RM 170 per room without safety,...

I will give 5 star because of the room,the receptionist, all was great except the signature kitchen waiter and cashier.the free hair with spec gurl was so rude,can apologize to customer actually instead of cakap' bukan saya suruh boss yg suruh!' This is regarding temperature check! We just going out for 10min to find dinner, we turn back to hotel because most of the shop in Teluk Intan close early as early as 9pm and then with rude she said we have to check temperature before entering the hotel,ok so my question if in 10 min our temperature high so u will not allow us to enter the hotel????so we can get pay back??or else,actually we can do that,the temperature check,just ask nicely not rude! This is to show ur hotel,whether its good or bad. We ask properly ok,such a rude girl! The cashier taking order also rude,make annoyed face.its customer rights ok to order or to cancel order. Just think,if we r not going to ur hotel,nor ordering ur food,do u think u will get paid from ur employer?so work with generously. Luckily the room,the toilet and the bed were so comfy like 4star Hotel.the guy receptionist also polite compare to...