ibis PJCC Petaling Jaya — Hotel in Petaling Jaya

I recently stayed for 2 nights with my family (2 adults, 3 kids) and had a mixed experience. Despite emailing 2 weeks in advance to request connecting rooms, we were initially told none were available. After much insistence, we were eventually given connecting rooms, though one was an accessible room. I am grateful that they managed to accommodate our request, which made our stay more comfortable.

The parking situation was frustrating. My car, a standard 2008 Toyota Camry, scraped the bottom when attempting to enter the basement parking, which forced us to park on the side of the hotel next to the disabled parking spot. There were confusing valet signs, and I was continuously harassed by parking attendants for payment, even though hotel management confirmed it was fine to park there. It would have been much easier if the hotel staff directed us to the parking spots in front of the hotel to avoid these issues, which I only found out on the last night of our stay.

The room itself was okay but dusty, especially under the beds where my 13-month-old quickly discovered the dirt. Towels had stains, and housekeeping, while fast, missed cleaning the mugs and water pitcher that already had water in them when we checked in. I appreciate that housekeeping returned to make up the room later when we could finally leave, as we had to stay in initially while our baby was sleeping. The refrigerator in the accessible room (#415) wasn’t working, but thankfully the one in the connecting room (#414) was, which was important as I needed to store my breastmilk. There was also very limited storage space in the room, which made it difficult for us as a family to organize our belongings and keep items out of reach from our baby.

I also noticed a language barrier with some of the staff, particularly those in the restaurant, housekeeping, and parking attendants, who struggled with basic Malay and English, which made communicating our needs difficult at times.

On a positive note, the amenities provided in the room, such as coffee/tea-making facilities and especially the toiletries, were above my expectations. The climate control was very good—the air conditioning was nice and cold, the water pressure was excellent, and the bathroom had great ventilation with quick-drying floors. The toilet floor rags were also nice and thick, absorbing moisture well.

The staff were friendly but not particularly helpful, and there was often confusion due to varying answers to our requests. That said, the security guards at the entrance were always welcoming with their smiles.

The gym and swimming pool were well-equipped, and I appreciated the water dispenser in the corridor. While the breakfast was basic, it was sufficient. Overall, for the price we paid, the stay was decent. We might consider staying again given the value, but I hope some of these issues will be addressed by then. I also think it would be great if the hotel offered baby cribs in the future for families traveling with...

I ended up at Ibis PJCC almost by accident. Normally I stay closer to central Kuala Lumpur, but this time I wanted something different. After a long trip, I just wanted a slower rhythm — no rush, no sightseeing — and Petaling Jaya seemed like a good fit. It’s not touristy, but it's very much alive. I don’t regret the choice at all.||The hotel itself is classic Ibis: simple, clean, efficient. The rooms are standard — a good bed, a decent shower and toilet (thankfully separate from the room itself), and a sense that things are cared for. For the price, it’s honestly a great deal.||Seri Setia station is within walking distance. It’s on the KTM Komuter line, and you can get to KL Sentral or other parts of the city from there. Trains run on their own schedule — not too frequent — so sometimes I used the bus instead, or just called a Grab. There are enough transport options, no stress getting around.||The neighborhood has a quiet charm. It’s not the polished part of the city, but that’s what makes it real. Local eateries, small cafés, street food stalls — all part of the landscape. There’s a great little Indian place around the corner where I kept coming back. And of course, the fruit market nearby. If you’re a fan of durian, this place is a must. My friend and I even came back later just for that — we weren’t staying at the hotel anymore, but still made the trip here from the city center just to get some durian in season. That says a lot.||One small thing that stayed with me: after one of our durian runs, we dropped by the hotel to freshen up and wait for a ride. The staff welcomed us with a smile, let us sit in the lobby — no questions, no tension, just kindness. Little moments like that make a big impression.||The staff overall were great — kind, helpful, easygoing. I especially remember a housekeeping guy named Fahad, who was cleaning the room before my check-in. He worked carefully, greeted me each time, and quietly took pride in what he did. He said if I liked the stay, it’d mean a lot to mention his name. So here it is: thanks, Fahad — you’re doing a great job.||All in all, if you’re looking for a place outside the busy tourist zones, something calm but connected, Ibis PJCC is a solid choice. It’s not flashy, but it’s real. I’ve stayed here more than once, and always felt comfortable. Would stay again...

Took an age to get here from KLIA but was greeted by friendly reception manager, who after some time agreed I could have room that i booked and payed for. On asking about breakfast he seemed a bit unsure and said best to come late as Chinese tour party will be in early and you know what they can be like ( which I was a bit shocked at given the warning of the PM about china-phobia that same morning in Malaysia !! Anyhow, I brushed off the warning but maybe should have listened more as on coming down for the so called brekkie buffet at 7.45 the whole place had clearly been subject to some very hungry diners. Unfortunately there wasn’t any clean tables to sit and little to no food to eat unless you like baby type porridge. The chef and the waiters had obviously decided to head for the hills but when I mangled to get hold of the chef he did bring out some cornflakes and milk for me.To be fair the manager was very apologetic and kindly offered me some points by way of recompense. I decided that microwaved eggs on toast was the way it was meant to be here. I’m told the lunch is supposed to be very good I just didn’t have the time to go. There is a local 7-11 nearby by and a fridge in my room which after some chasing was furnished with some chocolate treats (Kit Kat) and I managed to get some powered coffee. I had a great view over the old kampong and at least avoided the road so my sleep was alright and they Ac was decent. It’s a fairly new hotel and the price is very cheap for a a city so near that in mind but good food options are severely limited unless you want roti and Indian curries. Although they were excellent and inexpensive. I wish I could have got a nice coffee in the morning but maybe that’s asking too much. The location is a nightmare to get a grab taxi from and allow at least 15 mins for pick up and maybe download a few diff taxi...