The Westin Los Cabos Resort Villas — Hotel in Baja California Sur

DO NOT BOOK WESTIN LOS CABOS! Read what I wrote before making the mistake! •STOLEN MONEY: My Mom and I both were having a massage and my Mom was going to have a pedicure afterwards. There was no communication - just walked you into a locker room. We both got a locker with a key; changed into a robe and we were escorted through the main lobby (where everyone can see you!) and sat in a “relaxing room” - we were then separated into our own massage rooms. When entering I laid my locker key, glasses and phone on the counter and the masseuse covered my eyes for the next 80 minutes. Several times she left the room. I never thought about my key being taken. However, when arriving back to the locker room, my cash money (1) $20 bill and (1) $10 bill were gone from my wallet. I literally had placed this exact amount in my wallet for tips and walked straight to the spa. I paid the tip on the bill and went straight to my room to confirm the money had been taken I then immediately went to the front desk and they called security team member Eduardo, who could not speak English. Eduardo handed me a clipboard and asked me to fill out an incident form. I tried to explain the situation and he called for someone else to come. After telling the complete incident 4x, the head of security, Natalie, came. She listened and let me know she would investigate and she’d get back to me the next day. The next day, they called and spoke to my Mom while i was out at the pool. They told my Mom that they had no way to check the cameras in these areas and that we must of “misplaced” the money because no one had seen it. Of course no one is going to say they took the money!!! I felt completely insulted. I did not misplace $30 while walking straight to the spa from my room inside my wallet. However, they did state they’d apply a $30 credit to our room, which I had to ask for the night before checkout. •SPA SERVICES : which leads me to spa services.... horrible. Terrible. My mom wanted a pedicure since she didn’t have time to get one before coming. The pedicure states 50 minutes. We were the last ones at the spa that night so when we were done with the massages - my mom went to get the pedicure. They literally did her pedicure for 20 minutes. The pedicure was in a rolling tub/panof water - no massage basin. The water wasn’t even circulated for sanitary reasons. They told her that her feet were soft and didn’t need any additional treatments, ended up painting her toes (looked terrible and two toes the polish was gone the next day!) The pedicure was $75!!!! All she did was place her feet in a tub of water and get her toenails painted horribly! $75? We also were told we would get to smell 3 different candles for our massages and choose which ones we wanted. They never asked us. So, when the money situation happened I was upset and was waiting for a response from Natalie. I called the spa services to speak to a manager about how a spa is suppose to be relaxing and enjoyable; however, it was not because of the money that was stolen, the terrible pedicure & etc - we spent over $500 at the spa and had $30 taken from us! So the manager, Karen, listened to my concerns and told me she would get back with me. She said she would feel the same way if it happened to her. However, She didn’t get back with me. Instead she contacted head of security, Natalie and Natalie called back to tell me that when I filled out the incident form for the “stolen money” that i didn’t mention the terrible services! First off, I didn’t even know about the pedicure yet since I went there as soon as I realized my money was stolen and then, secondly, I assumed I needed to speak to the management in the spa regarding dissatisfaction of the spa services; not security? Natalie stated they had given me $30 credit and that would be all. They acted like they had “given” me something when really all they gave me was MY MONEY. She also stated i could “go make a review”; “she didn’t care.” “It was final” ...So, that’s why I’m here I could not post everything since google has a...

The Westin Los Cabos Resort Villas is a very nice resort located between San Jose and downtown Cabo. The property is very spacious and has amazing ocean views. This was our first trip to Cabo, and we really enjoyed the resort and visiting both downtown areas. The resort is about 25-minutes from downtown Cabo and San Jose, so if you don't have a rental car, you can easily grab an Uber. Below a list of pros and cons of the Resort:||Pros |- The resort is very well maintained, however there was some construction projects going on during the day. They did not interfere with our enjoyment of the adult pool area.|- The staff are incredibly accommodating and took great care of us. From David who made sure we had everything we needed at the pool, to Alicia and Sebastian who ran the various events and were both my Pickleball partners through the week.|- The 2-bedroom villa we had was spacious, modern, and well appointed. Plenty of hot water in the showers, and the master has its own balcony, plus one in the family room.|Wi-Fi was excellent throughout the property, and there is a nice business center if needed.|- We rented a car, and the valet had it ready every time we had called down to head out (I found driving in the area to be very easy, it's a straight shot to downtown Cabo where we visited about 5-times for different activities).|- The restaurants all share the same overall menu which has a good variety of choices, which was fine for us since we went out to dinner several nights.|- There is a market which is well stocked, and we visited the local supermarket Fresko to stock-up when we arrived.|- In the evening the resort is pretty quiet, but we enjoyed watching the World Series at the sports bar, where they also have a few pool and foosball tables.|- My wife enjoyed 2 spa visits with Maria who she said did an excellent job both times. |- For pickleball they have sessions every morning at 9:00 AM with a tournament on Thursday mornings. They provide paddles if you don't have one.|- The staff runs pool activities each day like bingo, Blackjack tournaments, water aerobics, tequila tastings, etc.|- Unlike other Marriott resorts we've stayed at, we never had an issue getting prime seating around the pool area, even though we came down most mornings around 9:30 AM. There are also a whole set of beach chairs on the beach if you prefer that.||Cons||- The resort is quite large, and navigating from the lobby to your room can be a decent walk and a bit confusing. There are ramps in certain areas, but this was an on-going discussion with other guests.|- While there is a nice beach, due to the risk of rip tides, you must sign a waiver if you want to swim in the ocean. You'll want to pick your time carefully, since the waves come crashing in very strongly at times, and there are rock outcroppings you will want to give a wide berth to.||Travel Tip - I typically get local currency from an ATM when traveling. I noticed the service fees at most ATM's were quite high, ranging from $10 - $100 USD depending on how many Pesos you wanted. On our next visit I would request the local currency from our bank since you can always use any leftover Pesos to offset your hotel incidentals when you check-out.||We would certainly visit again, and the end of October had perfect weather all week with no rain and minimal...

Be careful when booking with this hotel and Vistana. I am a Platinum Elite Owner with Vistana. My adventure with the Westin Los Cabos Resort Villas began in April of 2018. My girlfriend and I stayed at the hotel for 10 nights. It was the worst vacation I have taken. Once arriving we noticed that the hotel was undergoing repair and paint to the exterior right in front of the pool area. We had to endure 10 days of constant pounding and clattering while hanging out at the pool. By the time we were leaving I was more stressed due to the construction than when I arrived. The hotel failed to communicate the construction prior to our arrival. Upon complaining the hotel did comp us four nights during our next stay due to the construction. We took advantage of the free nights during the Martin Luther King Holiday this January. Our troubles continued within a few hours of our arrival. On our first day we returned to our room to find the ice maker in the refrigerator was detached from the freezer and water was pouring out and in the refrigerator. We contained the water the best we could until hotel maintenance arrived to fix the ice maker. We came back to our room later that night to find water had soaked all our food that we bought for our stay early that day. The hotel staff didn’t even attempt to dry or clean up the water mess inside the refrigerator. We had to return to the grocery store a second time to replace the food that was ruined. More wasted vacation time. Wait, things get better. The next day while relaxing on the beach we were informed that we could not use the umbrellas due to the wind. Without the shade it was to hot for us to hang out on the beach. This occurred several times during our stay. Not very relaxing to have to move your location. Upon inspection it was clear that the hotel did not want to expend the additional effort to bolt the umbrella pole to the umbrella beach anchor. One attendant told us if an umbrella blew away and hurt someone we would be responsible. Another relaxing thought. We did speak to the Activities Director about the umbrellas to no avail. Upon our return late in the evening on the second day we found that maid service was not done to our room. Not very fun to waiting an hour while sitting in your room watching maid service being completed. Upon our departure I did speak to Karina about our poor experience. She offered to take a few dollars off our bill. Sorry but her offer was far short in helping with our bad experience and lost time. In addition, Karina accused me of blackmail when I told her I was thinking about writing a review regarding my experience with the hotel. Awesome customer service. I feel like I am the bad guy. I feel sorry for the pool staff especially Pablo and Sobador who provide excellent service. I wasted money and my precious time at the Westin Los Cabos Resort Villas. There are so many better hotels and resorts in Cabo in which...