HOTEL TERRA CARIBE — Hotel in Cancún

Me and my family were excited to arrive at this hotel. It was our first time visiting Cancun and boy we were so naive to what was coming in front of us. I wish I knew of the timeshare scam prior to our arrival and we would have enjoyed Cancun to the max. We booked Terra Caribe through booking.com and after reading the reviews, I was afraid that I was getting a bad hotel. It turns out that the hotel did offer the amenities of the pool, hot tub, wifi in the lobby and hot and cold showers in our rooms. We stayed in room 303 for 3 nights in December 2017 from 22-24 checked out on 25th. Upon checking in, my husband paid with his credit card to the receptionist by the name of Daniel. Me and my mom along with my daughter was approached by a friendly young lady who started to ask from where we were and if it was our first time in Cancun. We were tired but excited to be there, she then offered us half price tours to isla mujeres and captain hook. I was excited about the offer because I had seen in the internet the cost of these tours and indeed she had them at half price. We told her that we would think about it and give her a reply the next morning. she then proceeded to invite us to a free breakfast and a 90 min tour to a new hotel that she was promoting and maybe on our next stay, stay at that hotel for the same price we were paying at terra Caribe. Little did we know that what we were attending was a timeshare presentation. The next morning we were excited and punctual to attend this free breakfast and get to know the place. We were escorted by a taxi and we drove to Westin but was introduced to Club Regina. We spent 4 hours there instead of the promised 90 minutes presentation. In the end my husband bought the timeshare under false promises. We called the sales person who sold the timeshare to us and let him know we wanted to cancel that very day and to return the deposit he took from our credit card. We went on the 3rd day to Club Regina to cancel personally but was again denied the cancellation and was intimidated by the sales person that we had to pay 30% of the total cost they had sold us. Upon arriving at home we started to promote the hotel without knowing the scam. A loving friend called us and brought to our attention that we were being scammed that what we were doing was inviting friends to attend these presentations as part of the stay. I started looking all over the internet about Club Regina and Raintree Vacations Club and boy was I disappointed about all the bad reviews, I realized that the young lady that sold us half price tours was all part of the timeshare scam and to my disappointment even the hotel terracaribe allows these people to be posted there to target new comers like us. The hotel Terra Caribe is good and at a good location, they even have a storage room and allowed us to use the pool after we had checked out, but I would never go back because of this bad experience. I wish I knew that Cancun has timeshare scam all over. My little country is a jewel because we are genuine people who are not trying to take money out of tourist.We taught that the locals in Cancun were like us but now we realize that all they are in is for the money. I would never go back to Cancun, atleast for now. My tip to you, never accept any half price tours and don't trust friendly faces, its not worth wasting your time going to a presentation that will just take away your time and meet aggresive sales persons that all they want is to pressure you into buying something you...

Your experience with the hotel will depend on how much you need WiFi in your room and wether or not you have noisy neighbors.||||If your plans in Cancun are to visit other places most of the time, like the beach or the mall, then the room is clean with AC, it has Satellite TV and a private bathroom. There is a pool and a lounging area for sun. You can buy all-inclusive passes at the major hotels on the beach for about $100 USD per person. If you're looking to explore Isla Mujeres, spend a day or two at an All-Inclusive, visit Puerta Cancun for shopping and dinner, then this might be an ideal hotel.||||If you want to spend a good portion of your time in your hotel room, this is not the hotel for you. While there is a table with chairs in every room, there is no refrigerator and no WiFi. It's also not a proper desk. You'll have to walk 10 minutes to the mall for food (Subway, McDonalds, Chinese, Tacos, etc.) or order delivery. There are grocery stores in the city, but you can't store perishable items; they'll spoil.||||The rooms are also not sound proof, so if you have noisy neighbors, you might find the experience less desirable than you were hoping. The noise from the street traffic is minor, but the acoustics of the hallways will make your neighbors entering and exiting their rooms audible.||||I'm giving this hotel 4 stars for being very clean, having a comfortable bed and offering excellent AC, but it is not like spending a night in the Marriott. This is not a good hotel for doing laptop work, there's no WiFi. This would not be a great place to be intimate with your spouse, it's not sound proof. It's a cheap, but clean, room in a central location to explore the city of Cancun. It's a good hotel for exploring Cancun. You can take a quick taxi or bus to the beach or...

Our experience at the Terracaribe hotel was short (a mere 45 minutes) but intense.

We arrived around 9:30 pm and once we checked in, making sure for the third time that we had a room with wifi, we walked up to our room using the stairs (there is no elevator in the structure).

Despite the fact that we were not Spanish, the communication was entirely in Spanish and not in English.

Once in the room, I went to take a shower. However, the towels were dirty and, main problem, there was no water!

So I got dressed and went back downstairs to ask when I would be able to get water. "Maybe in 30/60 minutes", their response

I go back up to the room and while I'm waiting for the water to come back, I decide I want to check some stuff on the internet. And here's another surprise: the internet doesn't work. The internet speed, checking it with fast.com, is 1 Mbps. How could I work with that speed? And why, all the three times I asked them about internet via email and face-to-face, they did not mention it?

No water, no internet, dirty towels, no elevator and no English-speaking employee: exactly what, besides a bed, does this structure that claims to be 4 stars offer?

I go back down to ask for an explanation at 10pm (in Spanish, of course, because no one speaks English) and besides the receptionists, who tell me that these are not their problems, I find a group of men at a table at the entrance, in an obvious state of drunkenness, who repeatedly invite me to relax.

The situation was so creepy and dangerous that we decided to leave, at the risk of not getting our money back, at 22.15 in another hotel that we found with no little difficulty.

I hope that no one else will ever have such...