Hotel Jovel — Hotel in Chiapas

My daughter found this for our travels with her husband in Chiapas. We needed a large room and found a beauty at this hotel. Jorge, the Tsosil manager, was exceedingly helpful with all our needs. ||||We needed left luggage for a week and different left luggage for several hours while we picked up our rental car. Jorge was glad to make all that possible.||||Tiny Lupita was our housecleaning lady. She has three small children and was working extra hours in prep for Semana Santa.||||There is a restaurant but we didn't try it.||||Keep in mind to be generous to staff when they go the extra mile to help out.||||We were just minutes from our favorite restaurants (Cocoliche and Tierra Dendro).||||Nearby Guadalupe street is a miracle collection of great shops and restaurants.||||Our second floor room was quiet at night.||||Taxis regularly passed by so we had no trouble picking up on when we needed.||||The street is one way so be ready to jump in that taxi!||||Clean water is available on the second floor but we thought it had an odd taste. We bought bottled water from the small market to the west, 1/2 block away. A laundry is on the...

As other reviews state, the hotel is overpriced, cold and the towels are thin, small and worn. ||Do not be fooled by the photos of the pretty garden. ||Wifi does not reach the rooms and our hot water lasted only 3 minutes!! We had three pillows between the two of us and requested another one, only to be told that there weren't enough pillows because the hotel was fully booked.||Not only this, but upon voicing our disappointment to the member of staff on receoption, he proceeded to belittle and frustrate us - he explained that the water doesn't heat fast enough for two people in the hotel to shower at once. He said he couldn't get us any other towels and he was clearly unwilling to do anything to help us. After a long and exhausting exchange, he managed to find 2 extra pillows in an attempt to mollify us. Strange, when he had claimed no such pillows even existed just five minutes previously. We looked at a number of alternatives when we were trying to get our money back from these unhelpful and hostile people, and there are plenty of nice (cheaper!) hotels...

This is an extremely charming and quaint hotel that has a beautiful garden in the courtyard. It has an excellent location with a fabulous restaurant (Sarajevo) across the street. You can easily walk all over the central historical district from the Hotel Jovel. Our king bed room was large, but only had ONE electrical plug in (located in the middle of the head board for the bed). There was plenty of hot water, which was appreciated because the rooms are not heated and the nights are cold. There is a lovely sunny deck to sit on to enjoy the warm days. We appreciated a very smart way they supply potable water for the rooms. Each guest room has a pitcher and glasses in the room. There is a large water dispenser at the end of the hall. What a brilliant way to cut down on plastic waste! The front desk staff were very helpful with maps and directions. We had a safe in our room. I highly...