Casa Vilasanta — Hotel in Jalisco

This hostel has an excelent and beautiful ambience, true to the pictures. The interior design was wonderfully coloful and reminds its guests everyday that they're in beautiful Guadalajara, it truly created a vibrant and welcoming atmosphere. The common areas were thoughtfully decorated, providing a nice space to relax and socialize with fellow guests and local friends made along the way.

Another aspect that I appreciated was the staff's exceptional level of friendliness and eagerness to help. From the moment I arrived, I was warmly welcomed despite being late due a delay at the airport. The staff were almost always available to answer my questions or to provide recommendations about things to do locally and dining options that weren't always the typical tourist trap.

I noticed that cleanliness was one of their top priorities at this hostel. The rooms, bathrooms, and common areas were always maintained. I appreciated the efforts made by the staff to ensure a hygienic environment for all guests.

However, despite all the good, I cannot in good faith leave a review without mentioning some hiccups. I did encounter a few issues during my time here. One of the downsides was the unexpected room change for me. Despite having made a reservation in advance, I was asked to switch rooms three times during my stay. While I understand that situations may arise, it was a little troublesome to have to go through.

Another minor setback was the occurrence of a blackout during my stay due to a thunderstorm. Although it was relatively short-lived and the hostel staff did their best to resolve the issue promptly, it was somewhat worrying. It may have been helpful if the hostel had a backup power supply or a contingency plan in place for such situations.

Additionally, there were some slight issues with the water supply, and water tempetures, resulting in reduced water pressure or a temporary outage. While the staff did respond quickly, taking it very seriously, trying their best to rectify the problem, it did cause some inconvenience when I had no choice but to shower or to use the restroom.

Despite these minor occurrences, I would still recommend this hostel for its overall positive aspects. With a bit more attention to addressing the issues mentioned, this hostel has the potential to provide an outstanding experience for its guests.

Overall, my stay was memorable, and I appreciate the efforts of the hostel's staff in ensuring a...

This is a cheap & cheerful place. That’s been covered by others. It’s also dingy downstairs in the rooms, dusty, and poorly maintained. In true Mexican style, when something doesn’t work, they just leave it. Example, I first had an upstairs room. No light over the sink. Windows leaked a lot of air. No curtains so morning sun or late night corridor light is disturbing. One electrical outlet for the entire room, once the TV & modem were plugged in. Lots of sound travels room to room, so next door had a bad cough. I could hear it like it was, well next door. Then I had to move downstairs next day because of an error in their booking system with Booking.com. That room had 1 ceiling light. No reading light. The fan that turned on with the light banged every revolution of the blades. Had to ask staff to turn off the fan. The central courtyard is a sound funnel, so the staff talking at 6:30 am echoes throughout the place. The washer upstairs vibrates the whole floor. It’s not a quiet place. |Breakfast was awful. Bad coffee, no juice, corn Flakes or Fruit Loops, sandwich bread to toast, butter, jam and cut fruit. Kitchen is a mess. Hard to know what to do as there were no staff around to ask. One front desk person, William was super nice & always responded when asked for information. Other staff seemed to be on a work slowdown. More interested in being on their phones. Place could use some TLC. What it gets now is bandaids. At least there’s potable water...

The hostel was clean and well cared for. Staff was helpful and friendly. We had an interesting experience while there. I found $3450 pesos in a night table drawer. Now most people would simply pocket the money and not think twice. But being Canadian we are a bit more aware the money does not belong to us but some poor traveller forgot the cash and maybe was trying to find it. It a Karma thing. So we took the money to the front desk to see if the owner could be found. Before we left the owner or manager said they were still trying to find the owner and were waiting on an email. We took their word for it. However, I told them we would like to share the money and I have a Mexican family I know that could use it. That was over a month ago and I have sent 2 emails requesting an update and response. Nothing. They are not honorable with their word and I am greatly offended by their attitude to our honesty. They need to develop some character as humans. I can only hope they grew a conscience and shared it with their staff and are not greedy and took it all for themselves. Very disappointing. So if you stay there ask them about it and leave a tip for the staff as they work hard and make...