Hotel Hacienda del Caribe — Hotel in Playa del Carmen

We are a well travelled couple who are generally easy going and not hugely demanding. ||Positives:|- The hotel is centrally located.|- The hotel is quirky and a little quaint (personal opinion).|- The hotel is fairly cheap.|- Cleaning staff were very friendly and helpful.|- Our room was huge.||OK's:|- Reception staff friendly-ish (some more than others).|- Cute little pool but way too much chlorine.||Negatives:|- The reception staff can barely communicate in English and made no effort to get hold of someone who did.|- We booked a room with two beds. The one bed was very firm and the second not useable (it was too unstable to sit on let alone sleep on.|- The pillows were made from memory foam and accordingly very hard. Woke up most mornings with back and neck ache.|- Air-conditioner leaked non-stop. We had to use both trash cans in the room to collect the water and they needed regular emptying. Reported this to reception on 4 occasions without remedy.|- Lack of furniture in the room. The room is listed to cater for 4 guests however there was only 1 dinning chair in the room for use at the little table.|- The balcony is a good size but no chairs, however there was a table. Also the railing around the balcony was very wobbly and badly rusted (certainly wouldn't let children play on that balcony.|- The shower-head was very old and blocked which resulted in the bathroom getting flooded and a rather unpleasant shower experience.|- General maintenance of the room was terrible. Windows and balcony door opened and closed with difficulty. Front door was felt very insecure and the internal locks (chain lock) was barely attached to the door. (granted I never felt unsafe). Holes in the walls that have never been filled or repaired.|- One day we noticed what appeared to be bloody foot steps in the pool area. It unfortunately took the staff two days to clean these footprints. ||Unfortunately, I would never stay at this hotel again. I would also not recommend this hotel to...

We are a well travelled couple who are generally easy going and not hugely demanding. ||Positives:|- The hotel is centrally located.|- The hotel is quirky and a little quaint (personal opinion).|- The hotel is fairly cheap.|- Cleaning staff were very friendly and helpful.|- Our room was huge.||OK's:|- Reception staff friendly-ish (some more than others).|- Cute little pool but way too much chlorine.||Negatives:|- The reception staff can barely communicate in English and made no effort to get hold of someone who did.|- We booked a room with two beds. The one bed was very firm and the second not useable (it was too unstable to sit on let alone sleep on.|- The pillows were made from memory foam and accordingly very hard. Woke up most mornings with back and neck ache.|- Air-conditioner leaked non-stop. We had to use both trash cans in the room to collect the water and they needed regular emptying. Reported this to reception on 4 occasions without remedy.|- Lack of furniture in the room. The room is listed to cater for 4 guests however there was only 1 dinning chair in the room for use at the little table.|- The balcony is a good size but no chairs, however there was a table. Also the railing around the balcony was very wobbly and badly rusted (certainly wouldn't let children play on that balcony.|- The shower-head was very old and blocked which resulted in the bathroom getting flooded and a rather unpleasant shower experience.|- General maintenance of the room was terrible. Windows and balcony door opened and closed with difficulty. Front door was felt very insecure and the internal locks (chain lock) was barely attached to the door. (granted I never felt unsafe). Holes in the walls that have never been filled or repaired.|- One day we noticed what appeared to be bloody foot steps in the pool area. It unfortunately took the staff two days to clean these footprints. ||Unfortunately, I would never stay at this hotel again. I would also not recommend this hotel to...

We are a well travelled couple who are generally easy going and not hugely demanding.

Positives: The hotel is centrally located. The hotel is quirky and a little quaint (personal opinion). The hotel is fairly cheap. Cleaning staff were very friendly and helpful. Our room was huge.

OK's: Reception staff friendly-ish (some more than others). Cute little pool but way too much chlorine.

Negatives: The reception staff can barely communicate in English and made no effort to get hold of someone who did. We booked a room with two beds. The one bed was very firm and the second not useable (it was too unstable to sit on let alone sleep on. The pillows were made from memory foam and accordingly very hard. Woke up most mornings with back and neck ache. Air-conditioner leaked non-stop. We had to use both trash cans in the room to collect the water and they needed regular emptying. Reported this to reception on 4 occasions without remedy. Lack of furniture in the room. The room is listed to cater for 4 guests however there was only 1 dinning chair in the room for use at the little table. The balcony is a good size but no chairs, however there was a table. Also the railing around the balcony was very wobbly and badly rusted (certainly wouldn't let children play on that balcony. The shower-head was very old and blocked which resulted in the bathroom getting flooded and a rather unpleasant shower experience. General maintenance of the room was terrible. Windows and balcony door opened and closed with difficulty. Front door was felt very insecure and the internal locks (chain lock) was barely attached to the door. (granted I never felt unsafe). Holes in the walls that have never been filled or repaired. One day we noticed what appeared to be bloody foot steps in the pool area. It unfortunately took the staff two days to clean these footprints.

Unfortunately, I would never stay at this hotel again. I would also not recommend this hotel to...