Fiesta Inn Puebla Las Ánimas — Hotel in Puebla

I travel about 60% of the time. This hotel surpasses my expectations every single time. From start to finish, you can expect a genuinely warm and friendly staff; ready to welcome you and ready to assist in most any way. The rooms are clean, modern, roomy and you know you are safe and secure. The hotel expands and connects into a rather large mall; connected by a sliding glass door. Breakfast includes a variety of buffet choices but the staff will accommodate any specific special orders. Room service is really good. if you're looking to get away from hotel, the mall offers a few choices as well, including a Starbucks! The gym is clean and modern. This hotel made me feel at home and welcome. The price is very, very fair for the experience you get. The staff at this hotel makes it what it is. You won't get any better...

Felt the welcome area could be more friendly. There is no manager that takes control. Staff don't greet. We booked an king size executive room i thought would had an extra room with table. But the room is just a double room with balcony. The hotel is located in front of a busy highway you can hear the traffic all day and night quite noisy. The carpet floors in the hallway are very dirty. Outdated. Bathroom is very small and uncomfortable. Not enough space. And the sink area is very weird. I had better expectations. Not sure I will stay at the this hotel again. Only good thing is the mattress and that it's located inside a...

We stayed at this hotel because it was centrally located to our family and the downtown area. The hotel is connected to the mall which came in handy for last minute purchases. The room was a tight squeeze for 3 people. Small vanity/counter area but we made it work. We felt very safe as no one is allowed up past the lobby without a room key. I rated the room as average because the shower leaked water out onto the bathroom floor. We didn't have time to wait around for someone to show up to make repairs, so we were given extra towels to soak up the water on the floor. Otherwise, the room was clean...