Hotel Mousai Cancun All-Inclusive Adults Only — Hotel in Quintana Roo

Hotel Mousai in Cancun is a 5-star luxury adult only resort, part of the Tafer Resorts and Hotels. When staying at Hotel Mousai in Cancun, you have full access to adjacent family friendly Garza Blanca and Villa de Palmar hotels, however those hotel guests do not have access to the Hotel Mousai amenities (pools/beach). We stayed in an Ultra Corner Suite (1-King bed) located on the "construction" side of the property. From what we observed, the main difference between this suite and others appeared to be the expanded outdoor area. All rooms are oceanfront and come with outdoor amenities, including a private jacuzzi/cold plunge, a hammock, a lounger, and a small table with two chairs. Here’s a breakdown of the room amenities we had:| • Toto toilet with all the bells and whistles (heated seat, automatic bowl cleaner and bidet functionality)| • Digital scale| • iPad control system for music, lighting, window shades| • Multiple lighted magnifying mirrors| • L’Occitane shampoo, conditioner, and body wash| • Bathrobes and flip-flops (note: no slippers)| • Conair hairdryer with a directional nozzle and strong airflow| • Glass-enclosed showers|One thing to note: the room layout is very open, which means limited privacy when showering or changing.||In-Room Mini Fridge, Coffee & Tea & Bar:
The mini fridge was stocked with Coca-Cola products, but you can customize your preferences by letting your butler know. Ours included Coke, Diet Coke, Sprite, Gatorade, Schweppes Tonic, Corona, and Modelo. The mini bar featured small bottles of rum, tequila, vodka, and red wine. The snack drawer offered a mix of chips, nuts, Snickers, and a breakfast bar.||The room came equipped with a Nespresso machine and a selection of 3–4 coffee pod varieties, along with powdered creamer, sugar, and a few tea bags. I requested liquid milk/creamer, and it was delivered to our mini fridge that same evening. For a more crafted coffee experience, the bartender at Noi can make just about any coffee drink—hot or iced—like Americanos, espressos, and more. They open daily at 7:00 a.m.||We chose to upgrade to Butler Service, and it was well worth it. Our primary butler, Alexa, along with her team—Carlos and Marcos—provided outstanding care throughout our stay. They checked in several times a day to see if we needed anything and helped arrange a few special touches, such as daily aromatherapy in the room, regular ice deliveries at 4:00 p.m., and assistance with dinner reservations. The butlers offer a wide range of services, including steaming your clothes and even unpacking your luggage (though I didn’t use that option). Communication is handled primarily through WhatsApp, so be sure to download the app to your smartphone before arriving.||Tip: When booking, sign up for Tafer Rewards—it’s free, and even on your first stay, you’ll receive a welcome gift that may include a bottle of wine or Prosecco, a food amenity like chocolate-covered strawberries, cheese, or chocolates, and branded Mousai items such as beach/pool bags and a shawl.||Spa Imagine is located on the third floor of Garza Blanca and I made reservation 1 week prior to our arrival. I’m usually not a huge fan of hydrotherapy, but it’s a key part of the spa experience here, and I’m glad it was! Normally, I have to push myself to go through the motions at other resorts, but this place really changed that. For the first time, I had someone walk me through the entire process. Rosa was my guide in the hydrotherapy area, and she made the whole experience fantastic. She walked me through the sauna, cold plunge, steam room, and then the water jet circuit in a warm pool. There were four different stations, each targeting a specific part of the body. It ended with a relaxing soak in the hot tub whirlpool. After that, you kick back in a lounger while waiting for your spa therapist to be ready for your treatment. One thing to note—bathing suits are mandatory, which I appreciated (I’ve been to places where they aren’t). The treatment room itself was spacious and inviting. I went for an 80-minute relaxing massage, adding CBD oil with hot stones for an extra $50. Let me tell you, it was worth every penny. Angie, my therapist, really helped me unwind and it was, without a doubt, the most relaxing massage I’ve ever had. Also, a heads up: hydrotherapy here is coed, so don’t be surprised. And the locker rooms have a cool feature—a machine that dries your bathing suit in just 8 seconds with a quick spin. Lastly, be sure to bring a credit card because they don’t allow you to bill the spa charges to your room, though they do accept Apple Pay. All in all, this was hands down the best hydrotherapy experience I’ve had, and the massage was the perfect way to finish it off.||Rooftop Pool: The views from the rooftop pool are absolutely breathtaking, and the service from Abi and Francisco is exceptional. Every day, there’s something fun to join in on, like the margarita-making class led by the hotel’s talented mixologist, Jose—this one’s a must-do! They also offer a sushi-making class, plus a tequila tasting and ceviche-making experience. The highlight of the ceviche class was definitely the chef bringing in a whole fish and filleting it right in front of us—such a cool experience. To top it off, there’s live entertainment every day, including a small band and a talented saxophonist. We were also thrilled to meet Edgar, one of the amazing members of the activities team – he was fantastic! He kept us informed about the daily activities, organized participation in the instructional classes, and even hosted poker games with a special floating board in the pool. Additionally Connie and Jonathan from the spa team offer amazing chair massages at the rooftop pool. ||Lobby Bar: We were lucky enough to have Jose working at the Lobby Bar during our stay, and he truly made our experience special. Just share your favorite flavors with him, and he’ll craft a custom cocktail just for you. He also made the best smoked Old Fashioned my husband has ever had—I highly recommend checking out Jose’s creations.||We dined at Noi (Italian) at Hotel Mousai on two occasions for dinner and once for breakfast and thoroughly enjoyed it each time. The menu offers a great selection of pasta, pizza, and various main dishes, including steak, fish, and chicken. Highlights for us were the burrata, the trio of ceviche, and the Pepe e Cacio pasta—each dish was exceptional.||At Hiroshi (Japanese Fusion) in Garza Blanca, located on the lobby level, we sampled several dishes, including popcorn shrimp, ceviche, sushi, and a sushi roll. Everything was top-notch and lived up to the high expectations.||We visited Davino’s (Italian) at Villa de Palmar. A few things to note: this restaurant is very brightly lit and quite popular with young families staying at Garza Blanca, which made the atmosphere a bit loud. While our server, Alonso, was outstanding, the food didn’t quite live up to the hype. It was decent but not memorable, and I’m not sure we’d return.||We had a wonderful experience at La Casona (Steakhouse) at Villa de Palmar. Our server, Prisciliano, was fantastic—knowledgeable about the menu and made our evening feel extra special. They also had a talented singer, Louie, performing modern hits on guitar, which added to the ambiance. The steaks were perfectly cooked, and overall, it was a memorable dining experience.||Dao (Contemporary Chinese) is located on the rooftop of Garza Blanca. The night we went (Wednesday) was kids night and they were giving out balloon animals which eventually erupted in many loud shocking pop pops. But the service was great, food was delicious and the shrimp toast, Mongolian beef and kung pow chicken were standouts I would have again.||One last note: I’ve spent my entire life in the hospitality industry, in one form or another. You may notice the staff often greet or thank you with a hand held over their heart. In the world of hospitality, this simple gesture symbolizes sincerity, warmth, and a genuine spirit of welcome. It’s their way of showing deep respect and gratitude, a reflection of their commitment to excellence in caring for guests. At Hotel Mousai, this is more than a gesture—it’s a shared value. The entire team embodies this philosophy, and they are truly the heartbeat of the hotel. Treat them well, reward their efforts, and recognize the passion and kindness they extend to you.||In summary, Hotel Mousai provided an exceptional Mexico vacation, offering top-tier hospitality, delicious food and drinks, and incredible amenities. We’re already planning our return to the Cancun location and can’t wait to explore other destinations like Cabo and the Dominican Republic...

The Mousai Cancun is one of the latest luxury resorts on the seaside stretch called Costa Mujeres about half an hour drive north of Cancun and the Hotel Zone. As a matter of fact, it is located next to its sister property Garza Blanca and the older Villa del Palmar, all parts of the Tafer group and close to the ferry terminal to nearby Isla Mujeres. The hotel beaches are not as nice as the beaches in the Hotel Zone as there is lots of seagrass carried to the shore. They try hard to remove the sargassum but it reappeared soon after. An additional resort is just being built next to the Mousai. Fortunately, we weren’t very much affected by the ongoing construction work, as we had a corner suite on the opposite side facing the Garza. It came with a huge terrace with jacuzzi, hammock, loungers and fantastic all around views towards the ocean and the Isla Mujeres. The open interior is very luxurious designed in a kind of Keith Haring artistic style with a very modern decor. Everything can be controlled with an Ipad which took us a while to get used to (e.g. the drapes are simultaneously being closed when activating mood lighting). We liked our room very much, the huge bed was very comfy and there was a lot of space to store luggage, clothes and personal items. The bathroom concept is an open one placing the shower in the middle of the room, the toilet is very special itself, it is a Japanese hi tech model with heated toilet seat and the lot. There are all the amenities you’d wish for including a Nespresso coffee machine, a large swivelling TV screen, well stocked minibar, ironing board and more.||Upon arrival, we were greeted with a welcome drink. However, instead of being brought directly to our room we were involved in some kind of sales talk, being asked personal questions about our origins, family, profession etc. Furthermore, we were supposed to make an immediate reservation at one of the restaurants, being told that without reservation, we weren’t able to have dinner. This seemed very strange to me, as we prefer to be rather spontaneous and find a restaurant according to our mood. For that very reason, I did not book the all inclusive package in the first place. During our stay, we discovered that we could eat anywhere and at any time without a reservation. Food quality is very good, however, considering the prices we had to pay for each meal, I would consider booking the all inclusive package as it covers most a la carte restaurants and there are many of them (Mexican, Italian, Chinese, Steak etc.), especially if you are good eaters and like to have a lot of drinks. You can also have little delights at both pools (we especially loved the rooftop pool on the upper deck).||Staff is very well trained and attentive. Except for our initial encounter at check in, we felt very well looked after. When I discovered that beer had been spilled on the carpet next to my bedside table, staff reacted immediately and exchanged the entire carpet, Hugo and his porter and valet team were absolutely dependable and attentive. Abi at breakfast made our day serving us at breakfast. And there numerous others who helped us throughout our stay to make our holidays memorable.||Overall, it is a very good hotel with the most beautiful decor. As being an adults only property, you will find lots of relaxing moments, for a bit of more action there is the neighbouring Garza hotel offering daylight activities and its own large pool landscape. I will be following the updates on the next new property currently being built. We were told that it is an addition catering for both adults...

My husband and I recently stayed at Hotel Mousai Cancun to celebrate my 55th birthday, and our experience was nothing short of extraordinary—an easy 10 out of 10! From the moment we arrived, the staff went above and beyond to ensure our stay was absolutely perfect.

We were warmly welcomed with refreshing mocktails and personally escorted to our breathtaking room, which left us utterly speechless. The accommodations were nothing short of luxurious, blending contemporary elegance with high-tech amenities, pristine cleanliness, and unparalleled comfort. Upon arrival, we were delighted by a thoughtful in-room display of house-made chocolates, specialty cheeses, fresh fruit, and a bottle of champagne. This personal touch made us feel incredibly special and set the tone for an unforgettable stay. Waking up each morning to stunning views was pure bliss, and the jacuzzi on our private balcony added an extra layer of relaxation and indulgence.

We had the pleasure of having Alexa and Christian as our butlers, and they were truly phenomenal. Their professionalism, attentiveness, and genuine care transformed our experience into something extraordinary. They consistently went above and beyond to ensure our stay was seamless and that my birthday celebration was nothing short of magical.

Christian took extra care to receive and store my birthday cake until the evening and coordinated with Jair—one of the most amazing pool hosts ever—to hang a birthday banner in the main pool area. We spent a wonderful afternoon there, enjoying delicious food, refreshing drinks, and exceptional service. Special thanks to Jair, Aury, and the entire pool staff for their impeccable attention and warmth. They made every moment memorable.

Christian also arranged a special dinner for us at Nio, and when my husband and I arrived, we were welcomed to a beautifully decorated seating area adorned with a birthday banner and balloons. This thoughtful gesture created the perfect setting for an extraordinary dining experience. The meal was absolutely exquisite, and the staff went above and beyond to ensure every detail was flawless.

To our surprise, when we returned to our suite after such an incredible dinner, Alexa had arranged a stunning birthday display. It included a beautiful birthday cake, house-made chocolates, specialty cheeses, fresh fruit, and a bottle of champagne. This heartfelt touch was the perfect end to an unforgettable celebration.

Our dining experiences at Nio—whether for breakfast or dinner, poolside at the main and rooftop areas, or in-room dining—were truly exceptional. The staff’s impeccable attention to detail and genuine hospitality created a welcoming and unforgettable atmosphere. Every dish we enjoyed was delicious, and the menu offerings were undoubtedly top-tier. A heartfelt thank you to Heriberto(Excelente- Hands down our new best friend💙) Chef Alex Daniel(Amazingly Gifted and Blessed💙), Lili 💗& Cynthia💗(Genuine SweetHearts), Juan(Best ever💙), Jose (the best mixologist ever💙), and the entire team and staff for making each visit and meal an absolute delight.

The resort itself is breathtaking, with its modern architecture and artistic design creating an ambiance of sophistication and vibrancy. Every corner of the property is thoughtfully curated, with contemporary art pieces adding a unique charm to the already stunning surroundings.

Hotel Mousai Cancun far exceeded our expectations, delivering exceptional hospitality and creating memories we’ll treasure forever. This was a birthday celebration that I’ll never forget, and we are so grateful for the...