Jade Hotel Tulum — Hotel in Quintana Roo

My partner and I are currently staying at Jade Tulum.

Good: If your looking for a cute aesthetic this hotel definitely has that! It’s absolutely gorgeous and the proximity to the main areas of Tulum is ideal. Iv seen other reviews about elevators and hot water not working but they must have recently had these concerns fixed.

Bad: The noise levels are pretty ridiculous, I don’t just mean the construction or other sounds of the city but we had staff in the courtyard talking/yelling/playing games until 3am. And the walls are paper thin so you can always hear people coming and going.

Privacy is an illusion. All of the balconies face each other and some over look others which means that the beautiful romantic private pools and hot tubs are more or less shared. So if your thinking you might like to enjoy your hot tub with your partner at night also be prepared to be sharing it with your neighbour. This evening, coming down the stairs to the lobby I was confronted by a man using his tub on his balcony. Awkward and uncomfortable for both of us I’m sure.

The rooms Are not particularly clean (we had cigarette butts in our pool) and don’t feel entirely secure. Our doors are just a small door lock and both safes in our room had no power. Given other reviews about things being stolen I’m not overly shocked.

Ugly: We read online that there was a hotel restaurant, but when we asked at the lobby we’re told no, only “room service” we checked in late and decided room service was our best option. Looked them up online and the menu seemed good. Much to our dismay it took over two hours for the order to show up. Gross, cold and soggy and there is still a mandatory tip applied. Turns out the “restaurant” is downtown Tulum and happens to deliver to this hotel. Do yourself and your digestive system a favour and skip it.

The biggest concern and what I think people should really know about this hotel is that just over the exterior walls is a “tent city” for unhomed people. And you’re about two blocks from some pretty impoverished areas that my partner and I, who travel a lot and both live in large cities, felt unsafe.

All in all, wouldn’t stay here again there are much...

Do not book this hotel!||||Myself and my partner booked to stay here, on the day of our departure from the UK we recieved a message from booking.com stating the our accomodation had been cancelled due to issues with the payment not being accepted. ||||We contacted the number provided immediatley and we were informed that the hotel had moved all of their guests to another hotel that they owned called "Copal". Jade Tulum was no longer in action due to issues with electricity at the hotel. ||||We arrive in Cancun and got our taxi to take us to Copal, we paid to stay there for one night. Jade Tulum hotel called us up asking why we hadn't arrived. I stated that I had booked another room at Jade, but this didnt matter because Jade Tulum had told us to go to Copal. ||||Jade Tulum confirmed that they no longer operated under the Rumba group due to the fact Rumba had been stealing from the owners & investors. Copal was the only hotel that Rumba group had under their ownership, so they were cancelling reservations at other hotels they used to own and redirecting them to Copal. ||||My main issue wasn't the issue with the fact that we had been scammed by the Rumba group that were redirecting active reservations. ||||My issue was that Jade Tulum were still more than happy to take my full payment for the hotel. Even though they had their booking system compromised and due to this we ended up staying another night in another hotel. ||||We wanted nothing to do with Jade Tulum of Copal, fortunatley we were able to book elsewhere. Jade Tulum made no effort to refund us and told us to take it up with the people that scammed us. ||||They got paid for a room we never stayed in for a week. Just as bad as the people that scammed us in the first place. ||||Disgusting, steer clear of the Jade Tulum, the Rumba group and Copal hotel. Its corrupt and they have no regard for their customers and their...

Do not book this hotel!||||Myself and my partner booked to stay here, on the day of our departure from the UK we recieved a message from booking.com stating the our accomodation had been cancelled due to issues with the payment not being accepted. ||||We contacted the number provided immediatley and we were informed that the hotel had moved all of their guests to another hotel that they owned called "Copal". Jade Tulum was no longer in action due to issues with electricity at the hotel. ||||We arrive in Cancun and got our taxi to take us to Copal, we paid to stay there for one night. Jade Tulum hotel called us up asking why we hadn't arrived. I stated that I had booked another room at Jade, but this didnt matter because Jade Tulum had told us to go to Copal. ||||Jade Tulum confirmed that they no longer operated under the Rumba group due to the fact Rumba had been stealing from the owners & investors. Copal was the only hotel that Rumba group had under their ownership, so they were cancelling reservations at other hotels they used to own and redirecting them to Copal. ||||My main issue wasn't the issue with the fact that we had been scammed by the Rumba group that were redirecting active reservations. ||||My issue was that Jade Tulum were still more than happy to take my full payment for the hotel. Even though they had their booking system compromised and due to this we ended up staying another night in another hotel. ||||We wanted nothing to do with Jade Tulum of Copal, fortunatley we were able to book elsewhere. Jade Tulum made no effort to refund us and told us to take it up with the people that scammed us. ||||They got paid for a room we never stayed in for a week. Just as bad as the people that scammed us in the first place. ||||Disgusting, steer clear of the Jade Tulum, the Rumba group and Copal hotel. Its corrupt and they have no regard for their customers and their...