Hotel Casa San Miguel — Hotel in San Miguel de Allende

I stayed at another hotel for the first part of my visit to the city, but that hotel was booked for the last two nights of my stay, so I had to find another place to stay the last two nights. I wanted to be in walking distance of the main plaza, and cost was a factor, so when I found the inviting website for this property, I was pleased. It seemed to be a good fit.||||Plus: it's on a very popular street, close to the main plaza, so you don't feel the least bit scared walking back, even alone, late at night. The staff is very friendly, there are lots of shops and several very good restaurants around. Price is not bad.||||Cons: Pictures on the website are much more flattering, rooms look much brighter than they are in person. There seemed to be no effort at soundproofing the room. The church bells start ringing about 6:30 am, which jolts you from your sleep, and once you're awake there is plenty of noise from the street, birds, people in the hotel, to keep you from going back to sleep. Suggestion: turn on the fan in the bathroom to help drown out noise. The room had no heat source, it was cold and there was no way to take the chill out of the room. Bathroom tiny. You have to dodge the toilet to get in and out...

I booked 4 rooms for my family back in March. I received an email from the hotel requesting to cancel my reservation. I declined to do so. Shortly thereafter, I received another email saying that my reservation was cancelled. I called booking.com and they told me that the rooms were available to re-book (they said I may have accidentally clicked the link). I booked the rooms a second time. I immediately received another email from the hotel requesting to cancel my reservation. They then cancelled it a second time. The rooms now show as no longer available. I called booking.com and when they spoke to them the hotel claimed that somebody else booked ALL FOUR rooms in the 30 seconds between them canceling my reservation and me trying to re-book. The lady from booking.com believes that they oversold the hotel and I caught the short end of the stick. I just had to pay twice as much as I would have in March for another hotel in the city to get four rooms for my family. When I have tried calling to speak with somebody at the hotel they...

My mother and I made a last minute decision to go to San Miguel. She knew nothing about the hotel when we booked it but sometimes the universe gives you a big kiss. The hotel had I think about 6 units. The rooms were casual but very nice. It was always very clean and bottled water was available daily. The courtyard was very cool in the heat of the afternoon. We were located on the second floor and had a fabulous view of the bell tower of the church. There were huge bougainvillea plants that climbed up to the third floor and plenty of patio seating in the common areas. The staff was exceptionally kind and helpful. They went out of their way to help us out with unexpected items that we needed to get delivered. The location was perfect. Close to the church and square- shops and restaurants within easy walking distance. The very first day my mother and I started saying 'let's go home' at the end of the day. We've never said that about a...