Hotel Las Garzas — Hotel in Yucatán

Spent 2 nights here in Feb. 2011. The staff were very friendly and helpful to us, especially Alex and Raul.||(We really enjoyed our stay here, but I feel I have to give it only 3 stars, in order to keep expectations realistic for typical American tourists. This is not the Ritz, it is a beachside place in a small town, so you will see things like old bathroom fixtures, beat-up furniture, etc. If these things don't matter to you, then you'll enjoy this place.)||Our room was large and comfortable, with a big balcony. They have a nice cool pool, big enough for a real swim; rooftop patio with sweeping views; wireless internet; and good location: 1/2 block from the beach, and about a 4 or 5 minute walk to the main square. There are several places to eat and little markets around the square, but we preferred a place about halfway between the hotel & the square, on the beach side - I think it was called Camote - they had terrific ceviche.||Last thing to mention, there is a restaurant/bar inside the hotel, where you can get food at mealtimes and a drink anytime. During the week and the low season, an American runs the restaurant, and it seems to be hangout for the local US/Canadian expats. It was no fun to hear a bunch of retirees sitting around describing their health problems, but the positive side is, you can talk to English-speaking people who know the area, and also get American-style breakfasts,...

When we got to the hotel it was not what it had seemed to be online, so i decided to give it a chance anyway, I paid for a double bed room, upon getting into the room the door would only open halfway, the bedsheets were disgusting, looked as if there were signs of bed bugs, I turned the fan on and it kept making loud screeching noises along with turned off then back on by itself. The air conditioning hardly worked, after about 30 minutes of staying in that hotel my wife and I decided to leave, we had already paid for 3 nights. I did not expect to get a full refund, however I did expect to get something back. I was told I would be refunded 1000$ pesos, however that has not happend, now I will be contacting my bank and letting them know not to accept any charges from this hotel and let them know that we had canceled our reservation. I 1000000% do not recommend this...

We stayed here for the 1 night we stayed in Chelem. I think as there are not too many hotels in Chelem, this would probably be a good choice. It was pleasant as it has a nice, clean pool, chairs to sunbathe, a pool table and even tennis courts. There were a couple things that were off-putting, like the toilet did not flush properly. Also, when we decided to not stay a 2nd night (we had reserved two nights and then changed our plans), the person at the front desk made a fuss over it. It was definitely understandable that he be a bit upset, as we did change our plans at the last minute. In the end though, everything was sorted out and we enjoyed our time there. I would definitely recommend this hotel for families, as it's close to the beach and the plaza, but if people don't want to leave the hotel they can entertain...