Hôtel des Îles — Hotel in Essaouira

First off, should not be a 4 star hotel... let's start off with the room, although clean the amenities were non functional, jets in the bath were unfunctioning the shower had horrible pressure and took a long time to become even Luke warm and the shower curtain was caked in mould, the bath room had a deep stench and had a leek coming from the bath, the bathroom had zero ventilation which only intencified the smell when it became warm. The small bed we had in our room was very small, so small that my sons feet were hanging out. When needing a glass to drink from the room was desolate so when going to the bar to enquire about obtaining a glass the barman felt the need to argue before reluctantly giving one up. The room seemed to have phone numbers for the desk and restaurant but there was no phone to be found. Finally the hotel had many many sets of stairs to climb to reach our room and the hall ways had no lights, if you are with someone who needs a wheelchair to get around I plead that you do not book a room here. At £100 per night here at hotel des îles it simply felt like highway robbery and being left...

I wish I could post negative stars!!! Stayed here during the Best of Morocco tour with Trafalgar June 2018, it was the most hideous motel, yes motel not hotel that I have ever stayed in. I can deal with a hotel being older but being older doesn't excuse cleanliness. The room they gave us required us to walk down and alley through bugs to a room across from the dumpster. The lock hardly worked on the door, it was full of bugs, flies and spiders. The toilet continued to leak all over the floor, it was cracked all on the bottom and a huge whole was behind the toilet exposing the filthy outside and allowing entry of more bugs. The towels looked like they hadn't been washed in years, the wifi only works in the lobby and if you are lucky you may have working outlets. I was terrified to stay in this room, touch anything and knew to sleep in there require many alcoholic beverages. We made other arrangements the same night and vacated. Those rooms in that alley should be condemned. The entire hotel needs major updates. BEWARE!!! DO...

Literally the worst hotel i've ever been to. I stayed here with my friend two nights and i hated every second of it. How could this be a 4 stars hotel, it barely deserves 2 stars !! The hotel is very dirty and the staff are not even helpful. The pillows and bedding are very dirty, i even found a hair on my pillow and my friend found toothpaste on hers, and they were also torn apart, and we talked to the receptionist about this twice and they wouldn't even do something, and when we insisted they sent someone who just literally left a bed cover on top of our beds as if they're saying we should make the bed, when it's literally a 4 stars hotel so this should be done for you. We also found many bugs and when we couldn't kill one we wanted to call someone from the reception but no one was there, so we had to let a stranger in our room to help us. They do not care about their customers and everything is so dirty and disgusting. If you ever plan to come here please don't, this is definitely the worst place i've...