Boutique Hotel Hans - Amsterdam Schiphol Airport — Hotel in Haarlemmermeer

To avoid at all costs!!! I absolutely do not recommend it! We arrived in the evening after a full day of sightseeing, exhausted and with a 4-year-old child — and there was no one to welcome us. There is neither a reception nor a front desk at this hotel. The rooms are located above the bar. When we arrived, there was a crowd of drunk/inebriated people and a concert going on. There were no clear signs indicating the way to the rooms. We circled the bar several times and asked several people about the rooms, but no one was able to help us… Everyone was busy partying and serving drinks.

After trying to call the manager with no success, we asked one of the bar staff again. We explained that we hadn’t received any confirmation email. She finally agreed to pull out a laptop to check our reservation. It turned out there was a technical issue. She had to call the manager several times to try to sort it out (all of this while we were standing in the bar, right next to the concert entrance, being pushed around by the crowd). The manager never showed up.

Eventually, the young woman was able to give us the room key. She took us behind the outdoor minibar, where a tiny hidden sign indicated the hotel rooms entrance. We had to walk through a path between trash bins to reach the door… Then we had to climb to the second floor (with no elevator) to finally get to the room. Overall, it took us over an hour between our arrival and getting the room key! We finally managed to get settled around 9:30 PM.

When I expressed my dissatisfaction to the manager, he simply sent a message saying: “Sorry, today is a big celebration in the Netherlands and we are busy.” It is absolutely unacceptable to pay €220 a night, receive no information or guidance to access the rooms, and be treated this way! I have stayed at many other accommodations with fully automated check-ins, and I have never had any issues — because communication and instructions were always very clear. Here, that was absolutely not the case: communication was non-existent!

And to top it all off, the next morning, before the check-out time, the cleaning staff entered the room while we were still occupying it…

It’s a shame that the management is so careless and that there is such a lack of consideration for hotel guests. In short: I do not recommend this hotel, and I...

To avoid at all costs!!! I absolutely do not recommend it!|We arrived in the evening after a full day of sightseeing, exhausted and with a 4-year-old child — and there was no one to welcome us. There is neither a reception nor a front desk at this hotel. The rooms are located above the bar.|When we arrived, there was a crowd of drunk/inebriated people and a concert going on. There were no clear signs indicating the way to the rooms. We circled the bar several times and asked several people about the rooms, but no one was able to help us… Everyone was busy partying and serving drinks.||After trying to call the manager with no success, we asked one of the bar staff again. We explained that we hadn’t received any confirmation email. She finally agreed to pull out a laptop to check our reservation.|It turned out there was a technical issue. She had to call the manager several times to try to sort it out (all of this while we were standing in the bar, right next to the concert entrance, being pushed around by the crowd). The manager never showed up.||Eventually, the young woman was able to give us the room key. She took us behind the outdoor minibar, where a tiny hidden sign indicated the hotel rooms entrance. We had to walk through a path between trash bins to reach the door… Then we had to climb to the second floor (with no elevator) to finally get to the room.|Overall, it took us over an hour between our arrival and getting the room key! We finally managed to get settled around 9:30 PM.||When I expressed my dissatisfaction to the manager, he simply sent a message saying: “Sorry, today is a big celebration in the Netherlands and we are busy.”|It is absolutely unacceptable to pay €220 a night, receive no information or guidance to access the rooms, and be treated this way!|I have stayed at many other accommodations with fully automated check-ins, and I have never had any issues — because communication and instructions were always very clear. Here, that was absolutely not the case: communication was non-existent!||And to top it all off, the next morning, before the check-out time, the cleaning staff entered the room while we were still occupying it…||It’s a shame that the management is so careless and that there is such a lack of consideration for hotel guests.|In short: I do not recommend this hotel, and I...

My mother and I needed a room for one night before returning home, and she found this Boutique Hotel online. Upon arrival, there was no reception desk or information area, but only a man from the restaurant downstairs who gave us a room key. Our room was on the 3rd floor, w/ no elevator. We were able to access the room by noon, and unpack. (Luckily he helped carry the bags.) It is centrally located with many shops nearby. There is a clock tower with bells that ring a little song every hour, so if you are a light sleeper, this may be difficult. The room was nice, however, they didn't explain much, or check on us even once. If I needed something. like silverware, or a recommendation, I had to go find someone who was busy waiting tables, and finally, someone would come to see what I wanted. They were not friendly, nor seemed to be service oriented at all. The next morning when we needed breakfast and a taxi, they were gone, and we were told by a cleaning crew they don't open til 11 am. (It would have been nice if they had shared this information in advance.) But luckily, the cleaner was kind enough to call us a taxi so we could get to the airport, and we didn't get any breakfast. We asked him to carry our bags downstairs, which we did need help with. There needs to be more communication and hospitality offered here, despite the nice room, and close location to the airport. In our opinion, they could benefit from more training in the hotel business, but they seem mostly a cafe. They should ask their guests if they need anything, and make suggestions for meals, and discuss how check-out works. Nothing was explained to us. Other than those issues, we enjoyed the nice room, and comfortable and clean room and bed. We do appreciate the help we did receive, and hope that they find this helpful for future guests. If you aren't ready to carry your luggage up 3 flights of stairs, you may want to look elsewhere. ...