Benedict Noordwijk — Hotel in Noordwijk

This is the very first time I have ever felt compelled to share a negative experience. I had previously sent my feedback to the hotel but never received a response.

There were two mayor problems: Lack of hygiene which is unacceptable for this type of accommodation (dirty cutlery, stains on one towel and bloodstains of the linen of two of the four beds). Everything was changed the next day and cleaned up, and I was told I should have called the number for emergencies. I had to experience the second night that the emergency number did not even worked for a real emergency. The way the fire alarm in the second night was handled showed mayor security deficiencies. There was visibly no staff member to alert the guests and to help evacuate the building. I would have needed help with my elderly and disabled mum as the elevators did not work in case of fire alarm and the stairways are so narrow. Nobody ensured that all guests and staff were accounted for at the assembly point. After we had left the building and gathered ourselves in the reception area there was still no information about what was going on. I spoke to several guests who told me they were trying to reach the emergency number but nobody had answered. The firemen arrived and left but there was still no staff member to tell the customers what was happening. Without any information from the staff the guests finally returned to their rooms when the firemen had left. At least at this point a person responsible should have been there to explain that everything was ok and we were safe to return...

Very stylish establishment. Well located close to the beach area in beautiful Noordwijk. We stayed in one of the apartments, ideal for families! Could be amazing, but I feel there are areas the management could improve on. |Pros:|Absolutely spotless and beautifully decorated. |Comfy beds, nice little touches like the reading lights over the beds. |Great location.|Cons:|- No laundry facilities in self catering accomodation. This is a major let down in a beach resort.. cleaning wet sandy clothes is essential! |- No breakfast or food of any kind. There's a lovely 'salon' where coffee is available. Would be a nice touch to have some pastries there for guests in the morning and little snacks during the day to accompany the free coffee! |- What 'welcome pack?' ONE dishwasher tablet, coffee, tea bags and salt/pepper..disappointing! They also supply toilet paper 'for your first day.' Charging the price they do, I would expect toilet paper for the length of your stay. |- Staff encourage as little engagement as possible with guests and direct you to the rather mimimal booklet to answer queries. |- Despite the absence of Tvs, apartments were very noisy. Thin walls and ceiling meant we heard a lot from adjoining apartments and that above! |Overall, we very much enjoyed our stay! A few little tweaks and this place...

This was the biggest disappointment in Noordwijk aan Zee so far!!! I can not unterstand the good reviews, because for us the hotel was just overpriced. We stayed at the hotel for two nights as a family with a 2-year-old child and had to pay an additional fee of 70€ (for 2 nights) on top just for our son even we booked the suite. The room was almost 360€ per night without any breakfast and then 70€ on top for a baby??? Really?!?! And the best: You don‘t get cleaning service and towel change - only after 4 days of stay you get this service. This is not acceptable for a „five star hotel“ in my opinion. I also asked for an iron or steamer and they told me I had to go to the next building to iron my clothes there because the reception is only available until 6 pm. And for parking there is of course also extra charge. Avoid to book...