Regal Residency — Hotel in Ōrākei

I wish I could do 3.5 stars as it would more accurately describe my rating. We rented 2 x 1 bedroom rooms with kitchens . The positives were : the location was great for our event at the Auckland Netball Centre, the units were spacious and pleasantly decorated with windows that opened, the bed was very comfortable and large, the staff were helpful and friendly. The negatives. If you follow my reviews, you know that cleanliness for me is a MUST! . My unit had a lot of dust on tops of draws and in corners of the bathroom for example. There was a piece of rubbish by the bin in the bathroom. Someone's shaved hair was on top of one of bathrooms draws and the shaving cream bottle was inside the cabinet. My friends room had uncleaned toilet with someone poo stain. She also had a ceiling Stain from a leak in her bedroom.

Additionally I found ( and photos are included) that the original design and fittings are lovely, but all the amenities are very budget. This included kitchen wear, towels and toilet paper. My shower also had run out of soap before I arrived and it had not been refilled. My friend had a shampoo and conditioner in her room ( you had to look for it though inside the mirror cabinet) and mine didn't. My room was also missing a dishwashing brush, which is kind of essential in my view. The exterior of the hotel and the decorations really need freshening up. They look very very old and not like in the pics of booking.xom. Advertising also mentioned Netflix availability on TV, but at least in my room the TV did not have Netflix and did not have instructions and was set to French. I managed to Google how to set it to English, but afterwards still did not see the Netflix option.

I will finish on a bright note to say that the storage wardrobe is extra large and will fit your suitcase inside of it as well as all your unpacked items. And slippers are provided.

Overall for the price we paid we would expect more attention to details and in conclusion: it was ok to stay there, but next year for the same event we will try...

My stay at this hotel was an incredibly pleasant experience. Everything from the environment and service to the facilities was outstanding.

First, the overall ambiance of the hotel was warm and welcoming. The decor was modern yet cozy, creating a relaxing atmosphere as soon as I walked in. The room was clean and well-maintained, with a soft and comfortable bed that provided excellent sleep quality. The amenities were complete, and the thoughtful details—such as ample power outlets, a lovely welcome gift, and high-quality toiletries—clearly demonstrated the hotel’s commitment to guest satisfaction.

Second, the staff was exceptionally friendly and professional. From check-in to check-out, every staff member displayed a high level of service, patiently answering questions and offering helpful local travel tips, which made my trip even more enjoyable and hassle-free.

The breakfast was also worth mentioning, with a rich variety of fresh and delicious options. Whether you prefer a Western-style breakfast or local specialties, there was something to satisfy every taste.

Overall, this hotel is highly recommended for both short stays and long-term visits. It provides a comfortable and enjoyable experience, and if I have the chance, I will definitely choose to...

We stayed with Regal Residency last weekend (5th to 8th July 2024) and we were very disappointed with the overall experience. On arrival we had to phone someone to come to reception and wait for them to come and give us our keys and that was the last time we saw a member of staff! Our rooms were cold and we could not find out how to work the heaters, as luck would have it my husband discovered the switch by accident the following day but we had a very cold night. The one pillow each was wafer thin and the duvet was even thinner. The television would not work, no plug for the kitchen sink, the coffee and tea were not topped up and the bins were not emptied for the whole of our stay. The steps leading up to our rooms were dangerously steep, especially when wet. I was extremely disappointed with our experience and it was not worth the two hundred dollars plus per...