Norton Motel — Hotel in Hamilton

Hi. We stayed at your motel last night (19.09.2025). It was a good room. Clean, tidy and reasonably appointed. However, there was no milk in the fridge when we arrived nor was it given to us on arrival. We had to prompt you to bring us some milk. Secondly, no soap to wash or shower with, what’s the story with that? Thirdly and most importantly, the toilet blocked up. Why, who knows? It was used as we use our own toilet at home. You had the audacity to insinuate that we used to much tissue!! What constitutes too much tissue? Im the only one that used it and if you want to be detailed about it, for both No.Ones’ and No.Twos, once only on the latter part of that statement. I told my wife that it wasn't flushing properly, she promptly contacted your staff and told you of the problem to which your staff replied that there was no one there to help at the time but we could have someone to help in about 15-20 minutes. My wife needed to go, you didn't even offer a solution like using a toilet in a room that wasn't occupied. Which is why we abruptly left as 2 people in a black sedan arrived to see what the problem was. Your lack of empathy and etiquette need serious attention. As my wife told you, we wont be back and the reason? You basically treated her as a liar when she told you what had happened, truthfully, I might add. You didn’t even offer any compensation for the...

We could only ponder the heft of the jarrah soled clown shoes the upstairs guests are compelled to wear as a condition of their stay. We had ample time to mull the disappointment of not receiving our own set of clown shoes while our pachyderm footed neighbours paced, scratched and moved furniture until the wee hours. It was heartening though that they were looking after their well-being with regular stand and step breaks up and down the stairs and in and out of the excellently robust fire door and its toxically masculine lock. I don’t normally write reviews at 3am, or ever, but I was up anyway being terrified by the groans coming from the ceiling and the smell of bleach. The one saving grace is exhaustion’s eventual triumph over discomfort for the 45 minutes of light sleep before the clown stomping and furniture moving commences again at 4.45 am. If the lack of sound deadening or compliance with any kind of building code doesn’t get you, the blinds that don’t quite cover the windows facing the worlds brightest street lights or the pillows made of cactus will. Find the busiest road in this town, pick the bus stop nearest its biggest and most well lit intersection, roll out a bin juice soaked hessian sack and save yourself some money for a better...

Was delighted with our stay at the Norton Motel. The rooms are really clean and the amenities are great. The beds were comfortable and the rooms are an excellent size. We had an issue one night with the smell of cigarette smoke coming into the room but this was addressed by the staff promptly. The check-in is done at another property close by but was told to us before we checked in. The staff were delightful. I was a little disappointed with the housekeeping. The room wasn’t cleaned or was just barely made up. The bed was made in a sloppy manner (see photo), they essentially just gave new towels and emptied the rubbish. It would have been nice if they told us beforehand that this is the level of housekeeping. The hallway smelt a little when we arrived and some things need a bit of a clean but overall I can’t fault it. I would...