ASURE Green Gables Motel — Hotel in North Island

Dear Ankush

My son and I would like to express our sincere appreciation for the exceptional experience we had during our recent stay at your motel.

As soon as we arrived, we were greeted with warmth and professionalism by you and your staff. Your friendly demeanor and willingness to assist made us feel instantly welcome. The check-in process was smooth and efficient, ensuring a hassle-free start to our stay.

The cleanliness and comfort of the room exceeded our expectations. The attention to detail in maintaining a pristine environment was evident, and we truly felt at ease throughout our time there. The amenities provided were also top-notch, from the comfortable bed to the well-stocked bathroom supplies.

We must commend you and your team for the outstanding customer service. You were always available to answer any questions we had and went above and beyond to ensure our needs were met. Your genuine care and dedication truly made a difference in our overall experience.

Furthermore, the location of your motel was ideal for our needs. It was conveniently situated near various attractions and amenities, making it easy for us to explore the area. The peaceful surroundings also added to the tranquility of our stay.

Overall, our experience at your motel was nothing short of excellent. We would like to express our gratitude for providing such a wonderful environment and exceptional service. It is evident that you and your team take great pride in your work, and it truly shows.

Thank you once again for a memorable stay. We will definitely be recommending your motel to friends and family, and we look forward to returning again soon.

Warm regards, Dr...

I stayed at this motel in 2017 but just recently I received a request from google to do a review so I did...at first I just gave them a star rating with no comment which they have chosen to question (their record keeping is utterly atrocious as I learnt from sad experience - they say i last stayed there 8 years ago,? I don't think so lol) when I could have mentioned (and now will) how I paid in cash for my three night stay upon signing in and getting my room key.....at the end of my stay I dropped my key off at reception with no problem, but sometime later when I was driving away I received a call from a staff member at the motel accusing me of leaving without paying my bill! To say I was shocked would be an understatement, but then after explaining to said staff member that I had paid in full upon arrival she argued the point with me and refused to believe me! Even though they realised their error, I at no stage received an apology from them for their embarrassing accusations (I was driving with my phone on speaker and I had business acquaintances and my son with me) so Green Gables were quick to accuse and embarrass paying customers. but not so quick to admit they were in the wrong and behave graciously! So yes, when it came up on my phone to do a review, even at this stage, I was happy to do so and I feel the one star is actually more than they deserved based on the truly unpleasant way my stay ended! I have never been back and I never will....the accommodation whilst OK was certainly nowhere near good enough to offset the atrocious and rude treatment I...

Not the best experience I've had at motels. Noisey neighbour's, drinking, 'smoking' and loud music. phoned reception to ask for assistance with noise control, assistance proved futile, group calmed down for all of a minute before they then decide to urinate and 'smoke' near my door, and get louder. When I finally decided to pack up to leave and informed management of my decision to relocate, I was treated like I was an inconvenient brat. Was clear that my business was not priority for them. Thankfully they agreed to refund my stay-(supposed to be there for 3 nights) I recommend if looking to book here to phone in advance to see who the other Guests may be during your stay. when traveling We are paying for a restful night after all. I may have just struck a random busy night.

Edit, 'my interaction with them earlier' as you stated in your response is another example of the uncomfortable situation I was faced with. The other Guests walking into my room uninvited to offer me alcohol. I was taken aback by this, I was polite to them as to not offend or upset anyone but I certainly did not interact with them. I was in town for work not to party with random guests at a motel. I am glad they were quiet for the remainder...