Portmans Motor Lodge — Hotel in North Island

Scary! Stranger walks into our hotel room at 1am||Imagine waking up in the middle of the night to the sound of your hotel room door flinging open and footsteps inside. That just happened to me while staying at Portmans lodge.||The check-in to Portmans lodge at Napier was to have a nice break after the long drive and to explore the city. We were a group of friends and booked 4 rooms.||At 12:45am I woke up to have a glass of water and just had a look outside the window whereby I saw a stranger walking through the lodge entrance gate and trying to open the room door.||My first reaction was to turn over and go back to sleep as if I thought he must be having a room in Portmans lodge, however his behaviour didn’t sound so, as he started trying to open all the doors from the gate entrance, as he approached my door I was shaken and my heart still pounding. The door was locked, and he went to the next door where my friend was staying, and I heard the door being opened.||I picked up the phone and called the reception desk to be informed about the incident. Immediately I rang my friend who was staying next door asking if anyone was inside your room and he said no. Eventually, it was the room after which the stranger went inside which had a family who screamed seeing the stranger in their room in the middle of the night.||Myself and my friend came out of the room as well as a person from the reception also came out to look for the stranger. Stranger still didn’t leave the premises and was trying to open other doors. As he saw us, he tried to go out of the gate.||Being a stranger, we were stunned to go near him as we don’t know whether he has some weapons with him. Reception informed the Police and within half hour they arrived and took the statement.||Scary! – our group of friends stayed there for 2 nights during which we couldn’t sleep at all.||Conclusion||I will never use Portman’s lodge. I’m not sure we were ever in danger, but to wake up in the middle of the night to the sound of a stranger in your...

I originally booked because it was centrally located and this is a plus. The decor is nice modern with sky television. There's a swimming pool which looked great. || However the person who was on the desk is the first point of impression for the premises. And it wasn't good. He was unfriendly. actually off putting. Other issues were about the cleaning. The introduction folder had food residue on it. ||The spa bath was dirty. Black long hairs in the bath and on the floor. I specifically requested a room with a spa but didn't use it because of the hygiene standards. The cleaners are not doing a proper job and there shouldn't be hairs and I mean multiple hairs in the shower or bath. ||Actually after that experience I wondered how clean the rest of my room was. I think the hosts should check the standard d of the rooms after the cleaners have done their job. Second be friendly on the desk because honestly if you can't be welcoming to your guests why are you doing that job. In the times of covid motels are struggling, and guests are paying a premium to stay there and motels are not cheap. One more thing, this is a recommendation for all motels who purchase those crappy cheap hot chocolate sachets and coffee. For 195 a night or more. how about investing in quality brands. The way to attract customers and stand out from other motels is exceptional presentation, nice friendly person on the desk, and better tea, coffee and hot chocolate brands. Would I...

When leaving I was charged an extra $60 for an " extra" person. I said no I booked for 2 adults one child. Showed them my booking with agoda. They said no and showed my sign in and highlighted 2 adults only and I was told quite rudely I should take it up with agoda . I showed them my booking in form with Agoda on my email and refused this as "proof" and was told to pay the extra $60 in costs. The manager told me it was my fault for not querying the sign in on arrival not theirs. I went to my car and tried to contact agoda, but got the manager of portlands,, I apologized and told him I thought I rang agoda . The manger was abrupt, rude and as I was alone with my two kids without my husband I felt unsafe. I was.so embarrassed and made to feel foolish and paid against my better judgement. I left to get my kids breakfast 10 mins later I got a text from Portlands that they refunded the $60 as maybe agoda only put two adults and excluded the child. (Again this was not the case on my Agoda booking). I think this is not an isolated incident. . ALWAYS check your booking against the checking in numbers Portlands makes you sign on arrival, We will never stay...