Hotel Riviera — Hotel in Moss

We arrived before check-in time, but the room was guaranteed to be ready at 3 p.m. We asked about parking and received no friendly response.|We decided to eat something at the brasserie while we waited. I asked if they could heat up some baby food, and the waiter said yes without hesitation. We finished lunch around 3:30 p.m. and went to check in, but it wasn't possible yet. We only managed to do so at 4:30 p.m. That night, we went to dinner. There weren't many people, and we were seated at a drafty table. I asked a staff member if it was possible to move, and he promptly said yes. I later noticed that Hvormester didn't like it and she told him. We continued, and I asked to heat up the baby food. An a girl said they didn't have a microwave. I replied that they heated it at lunch. She went around and around, saying we could put it under the lamp. I said okay, but I had to take it out of the plastic box, which surprised her. She said she'd bring a plate for us to put on. The situation was already quite awkward. She put it under the lamp for 30 seconds, came back with the food, and said that it was the maximum she could manage. because we saw one of the chefs one pass didn't want it there. I told her to call the hvormester/F&B manager Erika which made the situation worse.She said they didn't have a microwave. I replied that they heated at lunch. She continued to argue that she didn't know how they did it. We replied just heat in one pan. And she said it would take half an hour. Shely reluctantly took the food to a chef who threw it on the plate. My husband saw it and got up from the table and told him that wasn't the way to treat the food. Meanwhile, another chef (Azis) was already taking out a pan to heat it, which took less than a minute. My husband went to get it. With no desire to continue our meal, we finished and were forgotten for more than 40 minutes, until the guy (Noah) who had moved us to another table asked us if everything was okay, we said no, he expressed regret over the whole situation, and tried to smooth things over. |A hotel with potential but with terrible staff, especially the leaders. We will not return and even...

We have mixed feelings after our stay at Hotel Riviera. Our expectations might be a tad bit too high.

Booking: • We were left with a feeling of a rather complicated layout of the booking workflow on the website. We had a hard time figuring out if the towels and slippers were included for use in the spa, or if we had to pay extra for renting. • TLDR: Figuring out what was complimentary or not was hard to tell on the website.

When arriving: • The signs showing the way to the hotel through the construction works were sub-par. It was hard to spot.

Check-in: • We received information upon check-in that the room we had ordered was not available, but they compensated by giving us a corner room with a great view. Thanks!

Room: • Beds are fantastic. • Stunning views. • Clean • Great tv system. • Nothing negative here.

Spa: • We order this stay as a spa experience and were expecting something similar to “Farris Bad” or “The Well”. However it did not seem like the spa was the main attraction of the hotel. • There was a pool, a sauna and a steam sauna. That was kind of it. • We also miss information regarding if phones are allowed in the spa area, how long the recommended time in each of the saunas was. • The flip flops were on the smaller side for an average male, but that was informed about upon check in. • We would love to see a jacuzzi or other elements added to the spa for a more fuller spa-experience. Compared to other bigger spa-hotels, it was a little let-down.

Dinner: • Good food. • Great service, wonderful waiter. • We disliked that we were given a table directly next to another table when there were several other available tables in the restaurant, which were not reserved. It felt awkward being forced upon the other group of people, and we would like some privacy.

Breakfast: • Perfect breakfast. Loved it. Lovely chef at the kitchen who made me a fresh fried egg. Real bacon as well. And the...

This hotel is a very contradicting experience for me as a traveler. You will often times feel like you are in a luxury resort and at times feel like you are at a roadside motel.||||Positives:||1. The room and physical amenities are very clean and new.||2. The room design is very modern and practical.||3. The room is very comfortable with adjustable temperature control and blackout curtains to make sure every night is restful.||||Negatives:||1. No laundry service: There is no on-site laundry service. This usually is not a big deal, but considering the location of the hotel and how small Moss is as a town, it's actually very difficult to find laundromat services anywhere else.||2. No free parking: Considering the location of the hotel, and how far removed from public transportation this place is, driving is the predominant mode of transportation for most guests. It makes very little sense to not offer parking as part of the hotel room package. Even paid parking is often full on weekends so parking will be a problem on busy summer weekends.||3. Lounge & collaborative space: There is very little collaborative space for people to hang out for leisure or work together for business. The hotel offers conferences room that you can book for 4000 NOK for the day but realistically, my party would just like a place to hang out that isn't the lobby.||4. Breakfast selection: The variety at breakfast is disappointing, for a hotel of this class and price point.||5. Front desk staffing: The front desk should always be staffed, especially when you have guests yet to arrive on the books. My party arrived at 10PM, and had to wait 30 minutes with no one at the front desk to get us checked in. The same also happened at 5AM when I am trying...