The Beach House — Hotel in Ancón

The room was awesome, the staff...not so much! I checked out 15 minutes before the prescribed time and went directly home as I live in Panama City. I started unpacking and noticed I left my portable speaker in the room. I called the front desk immediately and asked that they check the room. I informed her of the direct location of it. She said she would and will return my call. After 10 minutes, I called again only for her to tell me it was not in the room and I also received a text message saying the same. Instead of responding to the text, I immediately returned to the hotel. Once I arrived, to her surprise as she thought I was a tourist never to return, I asked to check the room and she (the front desk clerk), told me I couldn't. As I walked up the stairs, I was met by housekeeping and I asked to enter the room and I explained why. To her surprise, her key card wouldn't allow her to enter the room. She went to the front desk and returned with a second key, which didn't work either. I requested the front desk clerk to come and open it. Once she did, I went to the location of where I left my speaker, only to find it was relocated. Not cool at all!! During my stay, there was an ice bucket in the room, when I asked the front deck for the location of the ice machine, I was told they don't have one and I might be able to buy some at the market down the street. With that being said, they had no ice to keep the fruit, yogurt and water cool for the breakfast they offered. The attached restaurant has a large rat running towards the kitchen entrance! Needless to say I didn't eat there. On both Saturday and Sunday, the pool area was COMPLETELY occupied by the owners paddle board customers with loud music and party. They need to...

If it wasn't for the pool I'd have given a higher rating. ||I stayed in the hotel for 11 nights. No complaints about it as I had a nice big room, everything was clean and the staff were pleasant and helpful.||Unfortunately, the pool area lets the hotel down very badly and it was because there was a pool that I had chosen to stay there. I checked with 2 different people and they confirmed it was part of the hotel. The pool itself was clean but that's all I can say that's positive. There was rubbish all round the edges of the pool area, including under the stairs, the artificial grass was a mess with bits of debris on it, there were no sunbeds (the photo is clearly well out of date), there were 3 old, scruffy and dirty mattresses and the white plastic chairs were dirty. The screens covering the stored paddleboards around the sides were dirty and had bird poo on them. There were weeds. ||Interestingly, at weekends when there were a lot of paddle boarders, sun umbrellas, clean chairs and an awning were put out. It's a pity that the hotel guests, who were paying to stay there, weren't treated so well.||There were 1, sometimes 2, men 'working' there. For hours every day they sat staring at their mobile phones, doing absolutely nothing. ||Perhaps this is just down to personal taste but the noisy music from the 2 adjacent restaurants was awful. ||Someone needs to take a good look at the pool area, get it cleaned up and invest in some sunbeds, mattresses and clean chairs. It needs to be actively managed rather than just left to deteriorate. ||Be warned: if you want a hotel with a nice pool to relax beside, and peace and quiet,...

If it wasn't for the pool I'd have given a higher rating. ||I stayed in the hotel for 11 nights. No complaints about it as I had a nice big room, everything was clean and the staff were pleasant and helpful.||Unfortunately, the pool area lets the hotel down very badly and it was because there was a pool that I had chosen to stay there. I checked with 2 different people and they confirmed it was part of the hotel. The pool itself was clean but that's all I can say that's positive. There was rubbish all round the edges of the pool area, including under the stairs, the artificial grass was a mess with bits of debris on it, there were no sunbeds (the photo is clearly well out of date), there were 3 old, scruffy and dirty mattresses and the white plastic chairs were dirty. The screens covering the stored paddleboards around the sides were dirty and had bird poo on them. There were weeds. ||Interestingly, at weekends when there were a lot of paddle boarders, sun umbrellas, clean chairs and an awning were put out. It's a pity that the hotel guests, who were paying to stay there, weren't treated so well.||There were 1, sometimes 2, men 'working' there. For hours every day they sat staring at their mobile phones, doing absolutely nothing. ||Perhaps this is just down to personal taste but the noisy music from the 2 adjacent restaurants was awful. ||Someone needs to take a good look at the pool area, get it cleaned up and invest in some sunbeds, mattresses and clean chairs. It needs to be actively managed rather than just left to deteriorate. ||Be warned: if you want a hotel with a nice pool to relax beside, and peace and quiet,...