Franswa Inn — Hotel in El Nido

This is by far the worst travel experience I have ever had and I did quite some travelling.||We booked a luxery room for 4 nights. The room was nice, clean and big, really big. It had a bed a table and 2 chairs. And that was litteraly it. We had to put everything on the ground, clothes, charging phones, etc because there was no infrastructure. The beach vieuw was overrated on the website and the property was basically a construction site. It rained inside the room at night. The wifi didnt work more than half of the time and at 23h30 they cut us off completely. Not what we expected for the end of our holiday but we could have lived with that.|| • It also appeared that the luxery room didn't have airco. Well it did but we had to pay extra for that. And here is where the problems started for us. We went to talk to the manager about it. Basically telling her that a luxury room should include airco. Turns out she was tired of travelig from Puerto Prinscessa to El Nido wich is about 6 hours and didn't really feel like hearing our concerns. Well we were tired to, we came from Bohol. We took a boat, a plane and rented a car from Puerto Prinscessa to get to El Nido... After having a fruitless conversation we came to the agreement that we were going to talk to the boss about it the next morning because he was not available at the moment(he actually was there the whole time we found out afterwards). ||Now it gets really interesting. We woke up and were told check out time was at 11h30. Strange because we booked for 4 nights. They just cancelled our 3 next nights directly through booking without telling us. Something we couldnt check because they turned off the wifi. They just kicked us out basically for a disagreement about the airco that could have been easilly fixed. The boss was apparently not happy we were not going to write a positive review about the place. While that was never our idea because we didn't even speak with the boss yet. Even so we live in a world of tripadvisor, booking, facebook, google... Thats what people do, write reviews, good or bad. If you can't handle that then don't go into the hotelbussiness. For me, I dont write reviews unless it's really good or exceptionally bad. In this case the latter. We asked for the boss again in the morning but he still was not available. Instead a french guy came to the rescue of this unexperienced manager. We asked if he was the boss but he sad no. Turns out after some asking around that he was actually mr Franswa, the boss, himself and didn't have the respect to have a decent conversation with us. ||There was nothing left for us to do than pack our bags and go because there was no room for any compromise.||Funny fact, we were not allowed off the property with our car before the boss himself checked our rooms personally for any damages. He litteraly turned the room inside out to see if we didn't destroy it. After seeing we left the room undamaged we could leave the property.|| ||Would I recommend this place? No! Not because of the accomodation or anything like that but just because of the lack of respect towards us as customers. We are all about finding solutions and compromisses when there is a problem. In this case this was just not possible and that is really sad. It could have been a perfect closure to our already wonderful holiday but sadly this is not how...

This is by far the worst travel experience I have ever had and I did quite some travelling. We booked a luxery room for 4 nights. The room was nice, clean and big, really big. It had a bed a table and 2 chairs. And that was litteraly it. We had to put everything on the ground, clothes, charging phones, etc because there was no infrastructure. The beach vieuw was overrated on the website and the property was basically a construction site. It rained inside the room at night. The wifi didnt work more than half of the time and at 23h30 they cut us off completely. Not what we expected for the end of our holiday but we could have lived with that. • It also appeared that the luxery room didn't have airco. Well it did but we had to pay extra for that. And here is where the problems started for us. We went to talk to the manager about it. Basically telling her that a luxury room should include airco. Turns out she was tired of travelig from Puerto Prinscessa to El Nido wich is about 6 hours and didn't really feel like hearing our concerns. Well we were tired to, we came from Bohol. We took a boat, a plane and rented a car from Puerto Prinscessa to get to El Nido... After having a fruitless conversation we came to the agreement that we were going to talk to the boss about it the next morning because he was not available at the moment(he actually was there the whole time we found out afterwards). Now it gets really interesting. We woke up and were told check out time was at 11h30. Strange because we booked for 4 nights. They just cancelled our 3 next nights directly through booking without telling us. Something we couldnt check because they turned off the wifi. They just kicked us out basically for a disagreement about the airco that could have been easilly fixed. The boss was apparently not happy we were not going to write a positive review about the place. While that was never our idea because we didn't even speak with the boss yet. Even so we live in a world of tripadvisor, booking, facebook, google... Thats what people do, write reviews, good or bad. If you can't handle that then don't go into the hotelbussiness. For me, I dont write reviews unless it's really good or exceptionally bad. In this case the latter. We asked for the boss again in the morning but he still was not available. Instead a french guy came to the rescue of this unexperienced manager. We asked if he was the boss but he sad no. Turns out after some asking around that he was actually mr Franswa, the boss, himself and didn't have the respect to have a decent conversation with us. There was nothing left for us to do than pack our bags and go because there was no room for any compromise. Funny fact, we were not allowed off the property with our car before the boss himself checked our rooms personally for any damages. He litteraly turned the room inside out to see if we didn't destroy it. After seeing we left the room undamaged we could leave the property.

Would I recommend this place? No! Not because of the accomodation or anything like that but just because of the lack of respect towards us as customers. We are all about finding solutions and compromisses when there is a problem. In this case this was just not possible and that is really sad. It could have been a perfect closure to our already wonderful holiday but sadly this is not how...

My wife and I stayed here for 4 nights. We have stayed at all kinds of places and tend to stay at budget style accommodations. I will write an honest review but would NOT return until this property has major improvements.

The GOOD Communication with host was great! Manilyn also suggested a driver for us who would pick us up at airport. That worked out wonderfully and was a good price. Friendly hosts and staff 24 hours electricity. Cold AirCon.

The BAD No kitchen anywhere on site. While I don't always eat at where I am staying, it is nice to have the option. This place had no offering of lunch or dinner and I highly doubt breakfast was offered. No place to relax on property. A couple of randomly placed tables with uncomfortable chairs and most with no shade. No beach chairs or umbrellas on beach. Nearly totally unfinished property. Rooftop viewing will be beautiful only when finished, but it is not near being finished. At least 3 large buildings still being built. The main building with guest is still being built. Room 1, which I stayed, was outside of property fence down a narrow passage next to a swampy lagoon. No hot water kettle in room. Every morning at 7 or 8 I would have to walk over to front "office" to ask for hot water?? Why would they not just let us use the kettle? Location while nice on the quiet side of the beach had a major drawback. I will not try to enter a philosophical discussion on this topic but every-time we tried to enjoy the beach in front of property we were surrounded by children begging for money. They would not leave and would continue to ask, throw sand and grab our things. This does not seem to happen on Nacpan beach. This side of the beach seems to be more of a local fisherman's cove. While nice, it is quite annoying having to leave your hotel to find somewhere to enjoy the day.

Overall this place does seem to have great potential. It has a LONG way to go. They really should mention the construction and in all actuality should either not be accepting guests at this point or should drastically...