Pamana Resorts and Hotels — Hotel in Nasugbu

We checked in last May 25-26 for one night and we are a big family of 22. This place was recommended by a friend that’s why we went here but i never expected to experience a very poor service here. At first in the front desk, it was not a smooth check in as if the attendant doesn’t know what is he doing. I booked 3 rooms, 2 studio room and 1 Dormitory room. He is charging me 3k for additional heads well in fact we are 22 with kids aged less than 5 years old. I doubted that’s why i ask him to double check it first, upon checking, we only have 1 extra head and will pay only 1k. I accepted and didn’t mind the mistake. When i get back just to get the food stub, he is having a hard time to check how many stubs he will give. And he keeps on insisting that the dormitory room i booked is only for 6 pax and not for 10pax. So i checked my booking confirmation and show it to him and still he keeps on insisting that it’s only 6 pax. I get the paper he keeps on looking and he is looking for the wrong name and not my name that’s why he keeps on saying 6 pax only. 3rd bad experience was in their restaurant, all of the listed menu are out of stock and they don’t have enough space for big groups. They have in the side area but the airconditioned is not even working properly and very hot. That’s why i asked them where can we eat, they suggested in the 2nd floor area but i did not agree because there is also other guests in that area. I came back to the frontdesk to ask where but again his suggestions are not applicable because he suggested to dine in the side area with steep staircase and not so well lighted area. We have kids and seniors. I asked for the manager and good thing they gave a most appropriate place to dine in but still not so good when it comes to a well lighted area. Lastly, staffs are not knowledgeable enough to answer simple questions if we are allowed to bring the brown towel with us during island hopping. It took 15mins to get for an answer. Staffs should know the rules and regulations, the do’s and don’t of the hotel. The place is nice but the cleanliness, its a no. They cannot maintain the cleanliness of the rooms, hallways and doesn’t have the initiative to offer new bathmat or anything to maintain the cleanliness. The side of the pools are always wet, prone to accidents.

The alfresco dining area is so weird that the guest is not allowed to go inside when wet. You are in a beach resort business so expect the guest who are going to eat are wet.. Our experience is not awesome! Definitely not recommended and will...

Whoever is in charged of answering queries from customers will have to be trained further about customer service and the level of interaction for people who work in the hospitality industry. Extremely frustrated and disappointed, I was trying to book one of their big rooms for our team building event and I chose Pamana because they are the only resort within the area that accepts credit card payments (company expense, I had to charge it to my corp card). First of all, I do respect their policy that 50% payment must be made in order to reserve the room. Sure, I was willing to shell out half of the total accommodation but I was requesting if they can return the cash deposit I will be making when we arrive and I will swipe my card to pay for everything. They said NO, it cannot be done. Like what??? Nonetheless, I still opted to stick with their resort as our venue. We all work graveyard shifts, and will travel from Makati to Nasugbu right after work. I asked if we can check in early because our ETA was around 10 or 11am, and would want to rest as soon as we get to their resort. Whoever was replying to my texts said NO and insisted that their standard check in time is 2pm. I completely understand that, thats why I was asking if we can check-in EARLY, I told the person even Shangrila Hotels allow early check-in as long as there's room available. I expressed my frustration over text and told them they are not flexible from the beginning, its not even peak season yet. The person replied and told me it is already peak season for them and that ALL BIG ROOMS ARE FULLY BOOKED already the day before our stay thus, they cannot really say yes to my request. Unknown to them, we did an ocular visit prior to our event and inquired (mystery shopper ang peg) and to my surprise, the woman told us ALL BIG ROOMS are available the day before our booking date! Sinungaling yung kausap ko! Me and my friends frequently go to Calayo because it's just a 2-hour drive from Paranaque but we will never ever choose to stay in Pamana. Get some training about customer service from Layolayo or MB Cove resort! I have stayed in Layolayo resort thrice already, and they allowed us to check in early for free because they are sensitive to their customers. MB Cove did the same thing for our team...

Number of stay: 2 nights and 3 days Pax: couple Room: second floor with full glass window and beach view Cost: not worth it better to choose cheaper hotel room in this resort. Room size: perfect for family of 4

Room review: 3/5 Even the room is big enough there’s a lot of issues I noticed.

Upon checking in to our room, I noticed the water leakage on the bathroom. Water everywhere, I used our bath towel to dry it but water keeps coming. The maintenance personnel check and fixed the problem in the next day however still leaking.

Cleanliness: ( I saw lot of hair especially at the doormat) and stains ( couch and mattress protector). In our last night we saw cockroach.

Extra charges: stain( you will need to pay if you stain hotel stuff) better to take a photo of the stain you notice when you check in just in case they charge you when you check out.

Rooms features: hot water not working, broken or moving faucet at the bathroom. Tuklap tuklap na pintura ( damange wall paint).

WiFi: horrible WiFi ( if you work online or need stable WiFi this place is not right for you).

Food: complementary breakfast ( longanisa or dried fish are the choices during our stay). I am not a fan of their breakfast. ( we got hard rice (raw) and lost our appetite).

Restaurant food: I recommend crispy pork kare kare and sinigang na salmon head ( takes time to serve but worth it). Not all food listed on the menu are available.

Note: there is no restaurant outside the resort just sari sari store and carenderia. there is grilling station at the resort that you can use. Noise: if you gonna book the room we booked, it’s gonna be noisy at night due to the music coming from mini bar (anyone can connect their phone with hotel speaker to play their fave music).

View: great view

Activities: I’m not sure if they offer water activities but I saw guys from other resort offer banana boat, island hopping, jet ski, kayak etc.

Pool: (1 adult 5 feet deep and 1 kids) small size Parking: limited parking Day pass: they offer day pass the check out at 6pm

Staff: kudos to “RED” the bartender. I recommend mojito made by him. ( I hope the mint is available...