Lawaan Roxas City — Hotel in Roxas

Horrible customer service. Was going to stay here one night with my in-laws and my wife, so we booked 2 rooms as we had a flight early next morning. When we arrived on November 28 they stated that they did not have 2 rooms available only 1 despite booking online 1 month in advance. They blamed the computer system and expedia for this. They did not try to resolve anything, one person at the front desk laughed and said outloud "we only have one room". While the other person at the front desk said we can try to fit in the one room available, which was impossible fitting 4 ppl on one double bed. When we had asked for a refund they did not want to provide stated expedia had to do that. When we asked for help to do this since it was a fault on their end they stated they would. However, even after an hour plus of waiting they were not able to contact. We contacted on our own and the number expedia tried to contact said not in service. We asked for their direct landline number and they had only given us a cellphone which was not contactable. Finally someone contacted that cellphone but it was an employee from a nearby reddoorz trying to communicate with us, and then not even seconds into our convo the cellphone had died. Thus we just left as this was going no where and they were not willing to communicate / accomodate us. We do not recommend this place at all. The rooms looked small in person and if you have luggage good luck taking it up 2 flights of stairs as they are located on the third floor of a building, they dont even attempt to help you with...

Before booking this hotel, it's crucial to thoroughly review all negative comments. Unfortunately, I made the mistake of not believing those reviews and ended up experiencing the same horrible situation. I booked this hotel via RedDoorz, making a big mistake by not reading negative reviews first. One particular bad review I read mentioned arriving at the hotel only to find they didn't have a room. I foolishly ignored it, thinking it might be an isolated incident. However, upon my arrival, I was greeted by unfriendly staff and was shocked to be informed that the hotel was fully booked with my name not found on the list. Despite having paid online and receiving confirmation, they simply said it did not push through. I double-checked my transaction from my credit card, and it was not canceled; my payment did push through. I showed them my email confirmation, but they insisted they did not receive the payment and just blamed RedDoorz. No assistance was given to me to find another hotel. It's imperative to heed warnings from negative reviews and avoid the frustrating experience I...

The bed and sheets are clean but,

Advertised as Reddoorz but the room is non-compliant with the Reddoorz setup. I booked a room for 2 adults but they just provided one towel, no toiletries (no shampoo, soap, tissue). The funny thing is, this is the only hotel that has a curfew after 11pm.

Friendly advice, please book other Reddoorz locations in Roxas City...