ARCHE Hotel Puławska Residence — Hotel in Warsaw

Stayed here during the pandemic mid July. Takes the pandemic very seriously. Mask wearing enforced. Sanitizer everywhere. This was important for us as one of us had an operation while here. Wifi has different connections depending on what area of hotel you are in. 1 for room, 1 for hotel area, 1 for bar. We had no problem video calling and binging on netflix. Staff are lovely, rooms and hotel very clean. Food is lovely in the restaurant. Breakfast is what you expect. Eggs, sausage, bacon, cold ham, cheese, tomatoes and some polish choices. Pastries & rolls, variety of teas & coffees. Uber will deliver to the hotel room door. (We weren't venturing too far from the hotel). I'd definitely recommend a stay here. No housekeeping during pandemic (suited us and dont know if we asked would they clean the room), everything that isnt essential is removed from the room but a quick call to reception and they have whatever you want to your door. They are that fast, dont take a quick trip to the bathroom, you wont have time. They are at your door in lightening speed. Its impressive. You leave your rubbish or dirty towels etc outside the room door and the staff collect them. Used taxis to get into Warsaw (afraid to get on the bus or metro due to surgery) cost about 10e. Great social distancing. The Polish are definitely taking the pandemic seriously. Felt safer here...

Nice location, only 15 mins driving from downtown. Big free parking space. The staff is friendly and speaks good English. Nice breakfast and restaurant in general. Good and clean gym and sauna, with toilets and showers. The room looked like a little studio apartment😊 We had kitchen with a sink, stove and a fridge and they give you all necessary kitchen stuff if you want to cook in the room. The bedroom was secluded from the rest of the area with the wall, which I liked a lot. We had a huge balcony as well. Unfortunately our stay was a little overshadowed with the alarm signal at 4 a.m. and we all were evacuated, luckily it was a false alarm. But it caused problems with the AC in our room ( maybe it was an unfortunate coincidence, I am not sure), the AC started to make terrible noise, like a drilling machine. It made the sleep impossible. The stuff couldn't do anything about it and they gave us another room, which looked way less fresh and clean, the carpet was very dirty, there was dust on the shelves, especially in the wardrobe, the bathroom was smaller, and the shower had a mold, the shower shelf was totally covered with rust. We were surprised that the hotel didnt offer us any discount or complimentaries because of such inconveniences. When we asked about the discount ourselves, they gave us only 4...

Very Disappointing Experience – Poor Staff & Management

I had an extremely unpleasant stay at this hotel. The fire alarm has been going off loudly since morning, causing a lot of noise and disturbance. To make matters worse, some staff members were opening guest room doors without proper notice or permission.

The IT staff in particular was very unprofessional and rude. He spoke to guests with an attitude and clearly lacks basic communication skills. When confronted, he didn’t have the courage to continue the conversation—completely unfit to deal with guests.

Unfortunately, the manager at the reception was no help either. When I requested a refund due to the constant noise and inconvenience, she simply said there’s nothing they can do and refused any kind of compensation. This level of service is unacceptable.

This hotel is a joke in terms of hospitality and customer care. I will definitely not return and do not recommend it to anyone. The staff, especially the IT guy and the manager, seriously need training on how to deal...