In Barcelos Hostel & Guest House — Hotel in Barcelos

While walking the camino, I booked a dorm bed here via Booking. As I clicked to book, I immediately realized that I had selected the wrong night and within minutes sent the guesthouse messages (via e-mail and via Booking) asking whether I could cancel or re-book for the following evening. I didn't receive any reply and the following morning was charged the full rate as a no-show.

Listen, I know the initial mistake was mine. But you can’t run a serious business and simply not reply to your guests’ e-mails. It would have been poor customer service to not even try to accommodate my request, but at least it would have been better than being ignored.

This guesthouse has billboards with QR codes plastered by the side of the road 20 km south of Barcelos, so they're clearly playing dress-up as a serious business. However, it’s clear -- from my interaction with them and from their aggressive replies to other google reviews -- that they aren't managing their business in a mature or responsible way. You should stay elsewhere if you’re a pilgrim passing...

Paid for a night. Because I knew I would arrive after hours, called them and was informed that wouldn't be any problem and that I would receive an SMS with the access codes. Later I received a phone call to give a code (by phone) to get into the main door, but not the number of the room. Arrived around midnight and there was no way to contact them. My kids, my wife and i had to leave the place and sleep elsewhere. Bad "stay". I travel around the world, visited more than 100 cities, and the only time this happens is in Portugal. Bad country for tourism. The hostel now states that it's not their fault, that I didn't even called them: see attached photo of the call log! The hotel promised SMS with codes and instructions but never sent. After their mistake, the hostel says now the I never called them! Not...

This is a disaster, we booked a room and the hotel, a woman in particular, refused us access as soon as she got our IDs. She spoke to us very rudely. We ended up without a reservation with our children, knowing that we had already paid. We don't understand. This hotel is a scam. Avoid it.

good answer its professional

Absolutely false see the response by email from booking you judged before speaking and based on a simple piece of identification

you did not allow us to express ourselves on the phone due to your unhealthy aggressiveness

do not allow yourself to disrespect us I think that being a shopkeeper you do not have the meaning

in short, I prefer to move on but I want customers to know that stepping foot in your establishment is a risk that is financially and...