Plaza Real by Atlantic Hotels — Hotel in Portimão

We were a bit dubious about coming here as some of the reviews were a bit off putting but it’s been absolutely fine. The staff are really accessible and friendly. The apartment is spacious with all you want for a self catering holiday. Some people have moaned that there is no sponges, washing up liquid or t-towels. That’s easily rectified by going to the nearby Lidl or shopping centre where there’s a massive supermarket that sells everything (cheaper than Lidl) both are easily accessible by getting an Uber for less than €4 or walking around twenty minutes if you’re up for that. |Only gripes are bedding and towels are only changed once a week, blankets are itchy and sounds from other apartments but you can’t blame the complex as it’s structural (noise wise). You have to take your own rubbish to the bins just outside the complex but to us that’s not a problem.||Kitchen has everything you need, big fridge/freezer, cooker, microwave, kettle, toaster and all pots,pans utensils etc etc. ||Lounge is huge with a TV which we sometimes take into the bedroom at night to watch a film (we bought our fire stick) ||Bathroom is a good size with no problem for getting hot water! ||The beach is about a ten minute walk away but definitely worth it as it’s beautiful. There’s lots of restaurants to choose from to eat out. We always go self catering as we like to do our own breakfast and eat out in the evening and at lunchtime the beaches have a few bars/restaurants to choose from.||All in all for a three star complex this is more than fine and you should ignore any Negative Nancy reviews.||We’ve come for twelve nights and paid €45 to keep our apartment on until 4.30pm which also isn’t an issue. ||It’s very hot in the day but evenings are chilly given the time of year.||We’d recommend this place as it was cheap (around £850 for two of us) ||All we can say is “Enjoy”||Big thanks to the...

Upon our arrival, we were informed of a €30 tax and a €200 deposit, which was unexpected. However, the main concerns arose during our stay. The cleanliness of our room was unacceptable; we did not receive fresh linens or towels throughout our visit, only two large towels for the entire duration. When we requested fresh towels, we were told they would not be available until we had been there for a week.||||Additionally, the noise levels from ongoing football matches outside the hotel were intolerable, often continuing late into the night and disrupting our sleep. ||||The staff's demeanor was also disappointing. They were rude and unhelpful, particularly when ordering food and drinks. On one occasion, when I asked for mayo, I was met with an eye roll. Furthermore, when my partner and I attempted to enjoy our meal outside, we were told we had to eat in our room, despite spending a considerable amount of money on cocktails and food.||||The bar's minimum payment of €7.50 was inconvenient, and the noise from shouting patrons and furniture being moved made it hard to relax. On the final day, we arrived for breakfast at 9:55 AM, only to be met with hostility from staff who told us breakfast was not available and demanded our room number, all while rushing us.||||Breakfast itself was disappointing, consisting only of pastries, ham, and butter, which did not meet our expectations. ||||Moreover, the outdoor swimming pool was uncomfortably cold, and the arrangements for luggage storage upon checkout were inadequate, with bags left unsecured next to reception. The safe in our room was not functional, had a large hole in it, and there was no working phone as advertised. Additionally, after using the microwave a second time, it began to spark, raising concerns...

Not bad. The staff itself were very nice. We had a big balcony, multiple rooms with kitchen and bathroom. Kitchen has fridge, cleaning supplies and oven/stovetop. Bathroom has shower curtain and there were spare towels. We had a dining table and multiple places to eat. The view from the hotel was amazing, and a pleasant 15 minute walk to the beach, and also local to some supermarkets nearby. Our balcony door broke on the first night, and we had to sleep with a broken door on the bottom floor which may be a security problem for young girls travelling alone, but it was fixed the next morning. Sofa and beds were slightly uncomfortable but manageable. Our water ended up being cold and couldn’t fix the temperature despite telling reception, and the water from the shower head was also coming yellow. No cleaning service unless you stay for a week plus. Bar/ restaurant was good, breakfast was okay. Also a lot of noise from nearby places or other people staying at hotel- so be weary if travelling with small children. Pool was nice, clean and very deep and available for most...