Fairmont Doha — Hotel in Al-Daayen

Before reaching the hotel I chose the option to pre pay for the room, as I always do I was than told they did not accept my payment and wanted me to pay on a private link in QAR. I believe this was to save on exchange rates Check in rushed. Even though we were asking questions we felt the receptionist was more interested in tending to other tasks The rooms coffee machine was awkward to use we had several issues, and over 3 nights I only had the chance to use 3/4 times. We were not told the coffee machine needed service. So when I tried to use the coffee machine - I couldnt.. The machine commands are difficult to use, and after several calls to staff to help us you need to moisture your fingers to use it. Imagine having to use sweat to make a coffee machine work. We also were not told that the milk is not refreshed by house cleaning, but only emptied. And when the machine needed servicing and the machine said it needed to be cleaned - the staff refused to clean it 3 times, including the night manager. Again this meant our machine was not usable for 24 hours. I could not get a coffee on a single morning for a 3 night stay, and only got to use the coffee 3 times We upgraded our room by paying £180 for a balcony. Unfortunately - the door did not work. We asked maintenance to fix the door at 7pm, He told us it is not possible today and would need to be done int the morning. At night the door would make loud noises to open as it was jammed, and it was heavy to move. So my wife was unable to move it and so would have to wake me up when she would need to go toilet at night and I would have to wake her up at night when using it due to the horrible noise the door would make. The next day nobody came to fix the door. So we went to reception to ask what is happening (at 3.30pm) and they said they would get it fixed in 1 or 2 hours. So we spent time near the swimming pool and waited 2 hours. Only to find the maintenance man still in the room. The maintenance man could not speak English so we asked reception what was going on and it took them 30 minutes to tell us they could not fix the door in the room. We were than told they would move us to an upgraded room to premium (Which we had already paid to upgrade to). So they just moved us to another like to like room, which they said would take 30 minutes minimum to move to, So we had to leave the hotel as the room was not ready and we were tired within the hotel. Your staff did not offer to cater to us not having a room all afternoon, which was shocking. By the time we got our room it was around 21:00 and we had to re pack all our stuff and move it to the next room, which is exhausting. When we moved to the new room, we found used tea bags, used slippers and a coffee machine which needed a clean – which your staff refused 3 times (so we would not use it for 24 hours. We basically did not have a room for a whole day We were than given afternoon tea to make up for the issue with the coffee machine and door. The afternoon tea came with without clotted cream ( we were given butter instead for some reason). No raspberry or strawberry jam, just apricot jam We than decided to go for a walk and they don't have a walk path to leave the hotel. One side is blocked with barriers and the other side you have to leave using the hotels car drive. And they have an uneven surface which caused me to sprain my foot so badly to the point I couldn't walk. We were sent security to wrap my foot who told me the nurse would be back in the next day, when we called for the nurse we were told the nurse did not come in on the day and only an ambulance would be called (we could not accept this due to costs and having a flight to catch). The gym and spa areas have no signs and are difficult to get around, staff did not offer to help apart from one staff member questioning what I was doing there. You had a topless man coming constantly into the gym area, and when I mentioned this to staff they said he had lost his room key, but the man could have covered...

Extremely Disappointing Experience – Not Worth the Price

I had high expectations for the Fairmont Doha, especially given its reputation as a luxury hotel and the fact that we had booked a Junior Suite for a week, costing over £3,000. Unfortunately, the experience fell far short on multiple levels. We arrived at 2:30 PM, happy to wait until the 3 PM check-in time. The receptionist told us the room might be ready earlier than check in time and asked us to wait while they prepared it. After waiting patiently until 3 PM with no follow-up, I approached a staff member who took us upstairs after 15 mins. Shockingly, the room was still being cleaned — the door wide open and cleaners inside. We were taken to the sit outside the spa to wait again with our baby and finally escorted back to the room at 3:30 PM. Not a great start, especially as this stay was a surprise for my wife.

Upon entering the room, things only got worse. The sofas had large, visible stains and the carpet had red stains that were unacceptable for a hotel of this supposed standard. Would accept it at a budget hotel!

I had confirmed with reception that we had credit on our account for in-room dining. However, when we tried to order food using the in-room iPad, not only did I notice that the previous guest’s orders were still visible (a serious breach of privacy and GDPR concerns), but the staff also told me we had no credit when the food arrived. Despite my insistence that reception had confirmed it, I was made to call them myself while my food got cold — and no one even picked up. The staff member finally agreed to message them (which should have been done from the start), but even then the confusion dragged on for over 30 minutes. No manager came despite my request. I eventually had to go down to reception myself, where a staff member — seemingly aware of the issue — came running and offered us a room “upgrade” that turned out to be worse than the room we were in, so we didn’t take the upgrade. After arguing after a day, they finally agreed not to charge us for the food, but only after a long, frustrating ordeal.

We tried to put the experience behind us, but the next day the ceiling in the bathroom started leaking — around a light fitting. Maintenance came and casually told us that a bucket in the ceiling had overflowed and just needed emptying. I even heard him emptying the bucket into the bath! This is absolutely unacceptable. It’s not just poor maintenance — it's a serious safety hazard.

On top of all this, the air conditioning simply did not work as expected. Despite being on full blast at the lowest temperature, the room would not cool below 24°C, even overnight with doors and curtains closed. In a country where it routinely hits 40°C, this is a basic comfort expectation.

All of this led us to check out after just 2 nights, despite having paid for 7. The hotel manager did speak to us and offered an apology, but said the issues were “not serious enough” for a partial refund — even after I explained that over 8 hours of our time had been wasted resolving problems that never should’ve happened in the first place. I cannot in good conscience recommend the Fairmont Doha. For the price point and supposed luxury, this was one of the most frustrating and disappointing hotel experiences I’ve ever had.

I was told I would be receiving a refund within 14 days however it is now over that and still haven’t received my refund, and now they are not replying back to my emails. I am now claiming back through my bank.

Apart from the nice structure of the hotel, the service of the hotel is no more than a 2/3 star service. Definitely not worth the money! I never do reviews but definitely had to warn everyone else, think twice before booking, there are plenty other great hotels in Doha who will make you feel more welcome for a fifth...

We stay at Fairmont Doha in October it was the best experience we had at this hotel. Fairmont Doha, everything was simply perfect. The atmosphere was luxurious, the design breathtaking, and with incredible attention to detail and world-class service. Everything was just nearby mall, food and walk it was so peaceful.

A special thank you to Nada and Manal at the reception for their exceptional hospitality — they were welcoming, professional, and made our experience even more memorable. She went above and beyond to ensure our comfort, always attending to our needs with a smile and genuinely caring attitude. I appreciate everything you did to meet my expectation that made my holiday more enjoyable.

Around the hotel had the most beautiful scent — fresh, elegant, and so calming. Everyone was so welcoming, and always ready to help with a smile. Extremely beautiful hotel in a great location. Outstanding architecture, spacious rooms, great view and outstanding service.

Buba (Doorman) and others staff thank you for interaction we had you all kept smiling and helping with our shopping bag and the door.

Walking into the hotel felt like stepping onto a red carpet. I love the grand doors opened to a stunning reception area with a huge chandelier in the middle and a lovely view of the afternoon tea lounge. It felt grand and welcoming straight away.

We stayed in a Fairmont King Sea View Balcony room. Going up to our room was just as impressive. The lifts looked amazing and super comfortable. The room was large, with plenty of space and storage. The décor was modern, with padded leather walls and shiny wooden panels that gave it a warm, rich feel.

Everything in the room was controlled by an iPad, including the lights and air conditioning. The room also had a Bosch coffee machine which was amazing to have it available all the time. We were given plenty of water every day in glass bottles. There was also a space to keep snacks and a good-sized drinks cooler.

Breakfast each morning was another highlight, with plenty of choice and everything freshly made. The food was excellent every day. Thank you Imran Hussain for your breakfast service was amazing and the rest of the staffs who service us. Thank you to Manour everytime I see you at the breakfast you always have your big smile and you be super helpful on advice and tip you gave me made my trip super smoothly.

I had best experience at the hotel gyms. It was filled with top-of-the-range Technogym equipment and was a pleasure to work out in. I took part in gym class was available to use. The class I did was stretching and Yoga with Asha (Personal trainer Fairmont) she was brilliant and help me during the class.

The jacuzzi, steam room and sauna were on another level – clean, relaxing and beautifully designed. Fourment Spa is a truly beautiful and relaxing space perfect for anyone looking to unwind and take care of their body and mind.

The pool was one of my favorite spots — spacious, well-maintained, and perfect for enjoying the sun in a peaceful atmosphere. Bed and towel was always available and pool was kept clean.

The buggy ride was also available just to use local which was so helpful as I really enjoyed the ride to see beautiful area around this hotel.

To all the staff, thank you so much — every single one of you were wonderful. The service was so quick, attentive, and thoughtful, and everyone who cleaned our rooms did an amazing job. The staff were friendly, polite and always ready to help. The concierge team were fantastic and handled all our requests quickly and efficiently. Everything was always spotless and beautifully done. We really appreciated it everyday.

Fairmont Doha, you have such an incredible team thank you all for making our stay unforgettable. Wishing everyone there all the best, and I can’t wait to come...