Malibu Hotel — Hotel in Constanta Metropolitan Area

Wanted to spend two weeks at sea, but they refused, because some groups were expected, but eventually they did not show up. |Besides not having understood our need for several days, they have taken us out of the hotel without the possibility of late check out. The child was supposed to sleep at 12. But he could not.so the child cried all the road. Back home. ||The boys at the pool are disrespectful. They literally don’t care. |A staff who had a manager attitude at the pool was everywhere to warn us all the time which made the stay unpleasant. |There was a deep hole under the children's trampoline, which was a danger to all the children there.|Care for customer 0. Rather, developed to keep customer morale.|The entrance to the room was with a key hung by a large ingot and heavy iron, which did not belong to a hotel that wants to be 4 stars.|In the salon (women) bath that serves both the beach and the restaurant was a screw in front of the wc. I did not understand why? I stepped on it and Hurt myself. see picture with the screw|The balcony doors do not have a handle outside. I could not really go out and sit on the terrace with closed balcony. |The hotel is in front of the lake's discharge into the sea. So the sea is extremely dirty in that area. The polluted area of ​​algae and waste, plus the Tabacariei lake evacuation of city waste water into the sea. Right there. |The only good thing about this hotel is food.|Other dangers at every step for the child and a staff oriented towards the lack of respect. Let the visible impression that they want to make money in a very short time. I worked in customer relations, although I had the low salary, I treat my clients with respect and attention. |I did not receive a feedback form when I left. Our family goes there a lot. Back in May we received a feedback form. In June when we returned, and Visibly complained at the reception about the lack of cooperation, I did not receive the form anymore. Fear of complaints from the staff? There is a lot of detail and senseless behavior from the hotel. |I work in IT. I rarely happen to give a negative review where I choose to go. But in this hotel I really did not feel on vacation. I did not feel...

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Wanted to spend two weeks at sea, but they refused, because some groups were expected, but eventually they did not show up. Besides not having understood our need for several days, they have taken us out of the hotel without the possibility of late check out. The child was supposed to sleep at 12. But he could not.the child cried all the road. Back home. The boys at the pool are disrespectful. They literally don’t care. A staff who had a manager attitude at the pool was everywhere to warn us all the time which made the stay unpleasant. There was a deep hole under the children's trampoline, which was a danger to all the children there. Care for customer 0. Rather, developed to keep customer morale. The entrance to the room was with a key hung by a large ingot and heavy iron, which did not belong to a hotel that wants to be 4 stars. In the salon (women) bath that serves both the beach and the restaurant was a screw in front of the wc. I did not understand why? I stepped on it and Hurt myself. see picture with the screw The balcony doors do not have a handle outside. I could not really go out and sit on the terrace with closed balcony. The hotel is in front of the lake's discharge into the sea. So the sea is extremely dirty in that area. The polluted area of ​​algae and waste, plus the Tabacariei lake evacuation of city waste water into the sea. Right there. The only good thing about this hotel is food. Other dangers at every step for the child and a staff oriented towards the lack of respect. Let the visible impression that they want to make money in a very short time. I worked in customer relations, although I had the low salary, I treat my clients with respect and attention. I did not receive a feedback form when I left. Our family goes there a lot. Back in May we received a feedback form. In June when we returned, and Visibly complained at the reception about the lack of cooperation, I did not receive the form anymore. Fear of complaints from the staff? There is a lot of detail and senseless behavior from the hotel. I work in IT. I rarely happen to give a negative review where I choose to go. But in this hotel I really did not feel on vacation. I did not feel...

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The hotel and the rooms look really nice, the problem is with the cleaning service after 3 days I pressed the button for cleaning but the ladies came in the room and change only the towels, after a remarked to them the next day they changed the sheets, after another 3 days the same situation, probably in the cost of room you only get one sheets for the entire stay regardless if you stay 1 month. -breakfast is the same in every day - scramble eggs, sausages, eggs, some boiled veggies ( one each day ), a lot of processed food. I would rated 3/5. lunch is basically the same with the breakfast but u don

t have the coffee so 2.5/5 + all the food is really salty. swimming pool schedule is from 8 oclock but at that time the guys are starting the duties (cleaning, vacuum) so if youre a morning person don

t rush to the pool or rush but give them a hand to get it done faster. the beach is like a big ashtray the guys that are on duty will complain about children's leaving the toys scattered but the junk its ok for them. The sunbeds look like someone puke on them. I recently stayed at this hotel, attracted by its reputation and the hefty price tag. Unfortunately, my experience did not meet expectations. The hotel is undeniably beautiful and boasts luxurious amenities, but the service quality is severely lacking.

From the moment I arrived, the staff seemed indifferent and unhelpful. Requests for basic assistance were met with long waits and dismissive attitudes. Housekeeping was inconsistent, and I encountered several issues with cleanliness and room maintenance. Despite the high prices, the staff's professionalism and attentiveness were disappointing.

Overall, while the hotel offers an impressive appearance and facilities, the subpar service makes it difficult to justify the expense. I expected a much higher level of hospitality for the price paid and left feeling dissatisfied...

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