Ana Hotels Sport Poiana Brașov — Hotel in Zona Metropolitană Brașov

I just came back from a 2-day stay at Sport following some business in the area. I was booked with my colleague in a King Sport room which proved to be spacious enough for the 2 of us carrying a large trolley, one backpack and 3 medium shoulder bags. The room is well heated and insulated both thermally and phonically from the outside. The bathroom is also very warm, very clean and it did not feel crowded at all. Everything was provided (soap, body/hair/bath wash, slippers, bath robe and towels) except for toothpaste, which we both forgot to bring over.

The minibar is decently stocked, although a bit heavy in sugary refreshments and sweets. I personally would have loved to see more sugar-free or at least bio/organic products, especially for a 4-star hotel right next to the ski slope.

The food served in the restaurant is really good, there's a great selection of both traditional/local cuisine and international one, clearly suits everyone's need and taste. They also have their trademark Ana Cake for desert so it's a real plus to sample their own products. We did not try the bar, but it looked great.

I have to give them credit for an excellent music selection played in the restaurant and in the lounge, whoever assembled the tracklist deserves a praise (and a raise). Finally I can go somewhere without radio hits blasting all day long. Kudos for that!

What I've said covers probably only 30% of what Ana Sport has to offer. I have yet to sample Bradul or Poiana, but seeing how they manages this one, I'm sure I won't be...

I had a 2 night stay in this hotel with my family.|| A large, well-organized hotel with trained staff. | The quality of the products in the restaurant is high, however I don't think it's worth the money, the prices are quite high.| The breakfast is standard, even a little poor, I could say you don't have many options.| The spa area is spacious and clean, saunas for all tastes, we tried the outdoor pool (which is truly sensational when it snows or rains).| Room service is ok.||However, I would have a few negative points and suggestions:|| 1.It wouldn't hurt to have a pool area in the spa area for children who don't know how to swim well.| 2.More training for the staff who clean the rooms. It is done quite superficially.| 3. I don't know if I got the coldest room, but at least my room was cold, I had to ask for an extra heater, and that bothered me quite a bit considering you're staying at a 4* hotel.|| Indeed, for those who are here for winter sports, this is a very well-located hotel at the base of the ski slope.| | All in all, for the money I spent here, for 4 people, 2 adults and 2 children, I don't know if I would come back here, if you claim to be a luxury hotel and have these prices, you have to offer...

We spent New Year's Eve at Ana Sport Hotels, with family and children, but it will never happen again. People who work there, especially the Restaurant Manager, are far from being able to provide good customer service. To offer some answers to questions, which would be offered in other countries, in other hotels. It is not even important how much everyone pays to stay there for 4 days ... They just have to consider that we are their Customers. And from this point to start a good quality service. We could have easily choose another hotel from the beginning, to take bring the nice profit to another hotel, and yet, we chose this one! And that's the way they thank you! With indifference and inpatience when you even ask a question. Honestly, from the Manager I expected much more than from the other employees. So indifference and arrogance ... I could happily go into details too, and explain word by word what happened. But the main fact is anyway that they should learn to work with...