Hyatt Regency Moscow Petrovsky Park — Hotel in Aeroport District

If you value comfort, cleanliness, and good service — Hyatt Regency Moscow is definitely not your choice. Although you will manage to surprise your significant other. For example, with black mold in the bathroom.

My husband and I stayed at the hotel in July 2025. I noticed black mold in the shower — on the showerhead, between the tiles, and in the drain. The next morning, I took photos and politely approached the front desk. The staff agreed that it was unacceptable and promised to clean everything.

We went out for the day and came back in the evening, hoping for a clean bathroom. Sadly, no luck. The tiles and drain looked slightly cleaner — like someone had just wiped them down. The showerhead still had paper towel marks, but the mold was still there.

I went back to the front desk and showed them — nothing had really changed. They promised to replace the showerhead. They did. With an identical one. Covered in mold :) On my third visit, I was asked: “Are you sure you're not lying? Is this really a photo of the new showerhead, not the old one?” Only after that did they replace it with a clean one. Everything else — the mold in the grout and drain — was left untouched.

But the “surprises” didn’t end there. On checkout day, we packed up and headed to the elevator — from the 13th floor. The elevator arrived, but none of the buttons worked. It simply didn’t move. We had to take the emergency stairs. On the way down — cigarette packs under a “No Smoking” sign, dirt, trash, and leftover food.

When I asked “What’s going on?” the staff just shrugged. And when I followed up with “How were we even supposed to get downstairs?” — they gave an incoherent response.

Things I wish I had known before booking:

Furniture is worn, with chipped edges in places. The bed creaks. The hairdryer is straight out of the 90s. Not a Dyson, not even close — just an old, weak device. Security at the entrance is inconsistent: some guests are checked, some aren’t. If you put on a serious face, you can just walk in without any inspection. Safety? Questionable. Bottom line: I do not recommend this hotel. It does not live up to its supposed standard.

Update after hotel’s response:

Thank you for replying, but your response added even more disappointment. It felt like a copy-paste answer that did not address the real problems I experienced.

You mentioned that rooms meet Hyatt standards — does that include the outdated, barely working hairdryer I photographed and attached? If that’s your “standard,” then I guess the rest of the issues — black mold in the shower, worn furniture, and inconsistent service — are part of it too.

I was told someone would contact my husband after checkout to follow up. Guess what? No one ever called. That alone says a lot about how feedback is handled.

The elevator issue was not an isolated case. Your staff knew it wasn't working, but no one helped or warned us. We had to walk 13 floors down with luggage through dirty, neglected emergency stairs filled with trash and cigarette butts — despite your mention of “daily inspections.”

Security at the entrance was another concern: some guests were checked, others weren’t. Your vague reply about "following official procedures" doesn’t explain why actual practice was so inconsistent. That’s a safety risk.

Your response lists procedures instead of accepting responsibility. I received no apology, no real concern, no action — just excuses.

Unfortunately, I cannot recommend this hotel and will not return. I hope this message is seen not as hostility, but as a clear signal that your current standards — both in service and communication — are falling far below what guests...

The hotel had a new and modern design, furniture, and equipment. The location is not the best but far from the worst.||Breakfast was a buffet which was served on the ground floor at the main restaurant and offered a wide range of hot and cold dishes, fruits, and fresh juices. The food variety is one of the best among Moscow hotels of the same level. The negative moment was that the majority of the guests did not use the face masks, and nobody controlled it.||I stayed at the Regency suite on the fifth floor with the Third circle road and nearby building view. If you prefer silence – a courtyard would be better. The rooms were located from the fifth till 13 floors.||The Regency lounge was located on the 13 floors. During the daytime, they offer only soft drinks, tea, coffee, and two types of cookies. Nothing more. From 18 till 20, they served dinner and alcoholic beverages. The choice was decent.||The main problem and disappointment was Orange fitness which was located on the fourth floor. As I understand, it was outsourced venues. The hotels’ guests could visit the gym and the swimming pool, but most visitors were outside guests who had Orange fitness cards.||Although the equipment was modern and fresh, it was uncomfortable for me to have classes there. The first unpleasant surprise was when I tried to drink water. They had dispensers but did not provide any plastic glasses. I was offered to buy a bottle of water or bring my own cup or bottle. I was not informed in advance in the hotel that I should come with my glass or with the bottle. Anyway, water was in glass bottles in my room, and it would not be the best solution to bring it to the gum. ||They did not follow any COVID limitation rules and didn’t understand it. The distance between the equipment was small, and they dis not block the nearby machines to keep the social distance — no signs on the floor. When I came to the gym and decided to wipe down the equipment, I saw the empty wipe dispenser. I went to the reception and asked to replenish. They promised but did not do it.||The next day the situation was the same. I came to the reception and was informed that they were out of stock. That’s all. I was told that they clean the equipment every 2,5 hours (no signs that the equipment was disinfected). They did not understand that people who used the equipment changed more often.I was informed that they had a bottle with a disinfection spray. Yes, I saw one bottle for the whole gym but without...

The hotel had a new and modern design, furniture, and equipment. The location is not the best but far from the worst.||Breakfast was a buffet which was served on the ground floor at the main restaurant and offered a wide range of hot and cold dishes, fruits, and fresh juices. The food variety is one of the best among Moscow hotels of the same level. The negative moment was that the majority of the guests did not use the face masks, and nobody controlled it.||I stayed at the Regency suite on the fifth floor with the Third circle road and nearby building view. If you prefer silence – a courtyard would be better. The rooms were located from the fifth till 13 floors.||The Regency lounge was located on the 13 floors. During the daytime, they offer only soft drinks, tea, coffee, and two types of cookies. Nothing more. From 18 till 20, they served dinner and alcoholic beverages. The choice was decent.||The main problem and disappointment was Orange fitness which was located on the fourth floor. As I understand, it was outsourced venues. The hotels’ guests could visit the gym and the swimming pool, but most visitors were outside guests who had Orange fitness cards.||Although the equipment was modern and fresh, it was uncomfortable for me to have classes there. The first unpleasant surprise was when I tried to drink water. They had dispensers but did not provide any plastic glasses. I was offered to buy a bottle of water or bring my own cup or bottle. I was not informed in advance in the hotel that I should come with my glass or with the bottle. Anyway, water was in glass bottles in my room, and it would not be the best solution to bring it to the gum. ||They did not follow any COVID limitation rules and didn’t understand it. The distance between the equipment was small, and they dis not block the nearby machines to keep the social distance — no signs on the floor. When I came to the gym and decided to wipe down the equipment, I saw the empty wipe dispenser. I went to the reception and asked to replenish. They promised but did not do it.||The next day the situation was the same. I came to the reception and was informed that they were out of stock. That’s all. I was told that they clean the equipment every 2,5 hours (no signs that the equipment was disinfected). They did not understand that people who used the equipment changed more often.I was informed that they had a bottle with a disinfection spray. Yes, I saw one bottle for the whole gym but without...