Аничков HotelsTeam St.Petersburg — Hotel in Palace District

Where do I even begin? I booked 2 rooms via Booking.com after reading reviews both here and on booking.com Some of the amenities listed included air-conditioning, breakfast, Concierge Service, Tour Desk, 24-Hour Front Desk and both English and Russian languages spoken.||||When we checked in the first thing given to us by the receptionist was a piece of paper with a paragraph telling me they do not speak English. As a tourist that could possibly be detrimental to my touring the town, but with translator apps we can probably survive with minimal English. No way was there a concierge service nor did I see a "tour desk" of any kind.||||Upon entering my room it was too warm and stuffy so I attempted to turn on the AC...but it was broken so we had open the window. Our 2nd room had no AC unit at all - so be aware that even if the AC is functioning properly not all rooms even have it at all. The keys given to us included an electronic key into the hotel from the stairwell and a physical key to our room. We had read the printed paper in English given to us concerning 24 hour access, but I really couldn't make sense of it. Only the next morning did we realize that a 3rd part of the key set was missing...the part that allows you entry from the street.||||Breakfast was also included, although the sliced cucumbers given to us were near rotten and couldn't be eaten. It wasn't a buffet and a plate of vegetables, cheese and meat along with orange juice, tea, coffee. The very nice lady also offered us muesli. Overall the breakfast was very typical (except for the rotten cucumbers).||||The real problem began when I awoke the first morning to find red whelks on my shoulders and upper torso. Yikes - my first attack of bedbugs. As the day progressed more whelks became visible on my arms and stomach. I hate the thoughts of blood sucking bugs attacking me at night while I sleep, but that's what happened. My wife's bug bites didn't appear until the following day. Yes, I do have pictures of the bites, but I'm not going to upload those.||||The bathroom was rather dismally covered in mold and had no soap included...only a tiny travel size packet of body wash gel. ||||No AC, bedbugs, and mold = we just couldn't stay here. After communicating via translator app with a very nice man who worked there we told him we were checking out. We also requested our money be refunded which was granted. ||||Like I said, the people working here were very nice, and I can even get over the fact that communication was difficult, but there were too many negatives for us to stay. We made a quick booking at a different hotel on Nevsky closer to the Hermitage and moved that afternoon. They were nice enough to call a taxi for us and they even called our new hotel to check on us. ||||They were apologetic and kind, but in the end there was no way we would...

This small hotel is a big surprise. It only offers six to eight rooms on the third floor of an older building which offers a balcony in the lobby overlooking the city's most famous street. So, the location is excellent, a block or more away from the fascinating boat ride through St. Petersburg's canals and waterways.||||The other direction on Nevsky Prospect takes you by the largest department store in the city which is about two American city blocks long, an antique musical theatre which offers ballet, countless upscale restaurants and finally to The Hermitage, the world's greatest museum which was founded by Catherine the Great in the 18th Century.||||For those snobs who are worried about the introduction to a hotel on the street level, forget about the Anichkov. You don't know what you are going to see until you arrive on the third floor of the building and walk into the door opening into the hotel. And the breakfast was to die for -- about a half-dozen options for guests are on the single page hand-written menu.||||So, I loved this place, had a nice large room with lovely bath, and would go back in a minute if St. Petersburg ever looms on my travel schedule again. The staff is very, very nice and will do anything to accommodate the hotel guests.||||Mike Wilson,...

This small hotel is a big surprise. It only offers six to eight rooms on the third floor of an older building which offers a balcony in the lobby overlooking the city's most famous street. So, the location is excellent, a block or more away from the fascinating boat ride through St. Petersburg's canals and waterways.||||The other direction on Nevsky Prospect takes you by the largest department store in the city which is about two American city blocks long, an antique musical theatre which offers ballet, countless upscale restaurants and finally to The Hermitage, the world's greatest museum which was founded by Catherine the Great in the 18th Century.||||For those snobs who are worried about the introduction to a hotel on the street level, forget about the Anichkov. You don't know what you are going to see until you arrive on the third floor of the building and walk into the door opening into the hotel. And the breakfast was to die for -- about a half-dozen options for guests are on the single page hand-written menu.||||So, I loved this place, had a nice large room with lovely bath, and would go back in a minute if St. Petersburg ever looms on my travel schedule again. The staff is very, very nice and will do anything to accommodate the hotel guests.||||Mike Wilson,...