Mövenpick Moscow Taganskaya — Hotel in Tagansky District

Five stars hotel in central emplacement of the capital, member of Accor hotels french chain, what possibly could go wrong? ||||After researches I booked in Mövenpick for two nights. As platinum member of Accor group, I was really confident about my stay. What finally I got?||||1 - During check-in the first information was "no upgrade available today because no superior room are available" - since platinum member can have the upgrade. Therefore it's possible to book a superior room using Accor application at this moment. Passing. ||2 - First try of me to ask a later checkout before departure. First "come back see administrator tomorrow morning" done.||3 - "You have free drink voucher" - "the bar isn't available because of some filming". Passing.||||Time to go to the room, standard and basic one. Let's see.||I found a clean place with some nice design and furniture.||But this space is a really one small room for two big beds and an armchair. There is no working table, basic room isn't done for some work. There is no place at all to put a luggage, basic room isn't done for travelers neither. And despite the snow, clay and dirt on Moscow streets nothing available to put your dirty shoes to avoid ugly sports on the ground.||||Naturally there is no welcome service for platinum member, it's becoming just a detail. ||If we add a "come back at evening to see another administrator" the next day morning visit - always for asking a later checkout. An expensive and average restaurant (use a Yandex food service or go to one of close and good restaurants in the area instead, really). What we can add from positive on the place? The swimming pool and spa zone (sauna, hammam) are nice in the middle of snow and winter, the staff here is nice and kind. ||||My third visit at front desk to ask a later checkout was the same with a "come back tomorrow morning", but at this time I got my "welcoming service" delivered in my room, plate of fresh fruits, highly appreciated.||Finally the third day and fourth visit to front desk allowed me to book a later checkout (13h instead of 12h because the usual "no room are available" even if you could book one using Accor application for the next day). ||||To resume:||if you ask nothing||if you book a superior room or a suite||if you manage an exterior food||you can pass some nice time here, in the center of the capital.||||Otherwise just take another place. Since you're never feeling yourself as a special guest, despite any status made...

We spent a one night stay in this new Mövenpick hotel near Taganskaya. We have mixed feelings about this stay : the room first, we were upgraded to a Deluxe room overlooking the Garden Ring on the 6th floor. The room was rather small, but well equipped. I would say that unfortunately the carpet was already not looking fresh and clean, and the room was noisy. I can only blame the bad quality of noise insulation from windows, and as traffic never stops on the garden ring, you should absolutely prefer rooms overlooking the back (not the garden ring !). We wanted to have a snack for lunch when we checked in. There is a rather fancy and interesting restaurant (that we tried finally for the diner) and a bar, both on the ground floor. My wife wanted to have a soup from the restaurant menu, and I wanted a club sandwich from the bar menu ; there was no solution offered to us to accommodate our choice, we should have eaten separately, me seating alone at the bar and my wife seating alone at the restaurant, though the two places are a few meters from each other’s, the staff was absolutely inflexible, and preferred to suggest us to have snacks outside, in close by places rather than to serve us what we wanted to eat ! About the spa, also mixed feelings: we went twice ; first time in a quiet moment (beginning of afternoon), very few clients, it was very good amenities. The second time, Sunday morning, it was busy, and everything was missing : no big towels, no bathrobes, no bottled water...the situation was out of control ! Finally about the restaurant Chagal, interesting place (there is not a lot of decent places in Taganskaya). Starters were very good as well as dessert, main course was a little “molecular type of setting”, and was finally not exceptional. The bill for the diner (above 10 000 roubles for two) is a little high in...

Usually, you can’t go wrong with Mövenpick hotels, but this place seriously takes luxury to another level. From the moment I arrived, I was greeted by Alex, who might just be the most helpful and friendly person I’ve ever met. Then Alessia welcomed me warmly and made sure I had everything I needed, it felt like I was visiting family!

The location is perfect, everything you could possibly need is just a short 5-10 minute walk away. Great restaurants, banks, currency exchange spots, a mini supermarket, a small mall, and even a gaming hub, all right there. It doesn’t get more convenient than this.

I also have to give a huge shoutout to Ekaterina and Redha, who work the night shifts. They were so friendly and went out of their way to guide me to places and help me find my way around. They honestly made my stay even better.

The whole vibe of the hotel is calm and relaxing, and the staff are incredible and super friendly and always ready to help. Security is top-notch too, so I always felt safe. And to all the staff whose names I didn’t catch or can’t remember, thank you so much for everything. You guys made this stay...