Millennium Taiba Hotel — Hotel in Medina Province

I am a guest at the hotel from 13.-17. December, room 713. I give it two stars for the Haram view and the possibility of early check-in otherwise it would be the fewest possible stars. Otherwise, it is a bad experience to be here.|| ||I have booked a club room with access to the executive lounge. The club rooms are usually somewhat more expensive. But the Lounge usually offers good options for ad libitum drinks and snacks as well as afternoon tea and evening canapés. However, the executive lounge is closed, and we were informed on arrival. Nevertheless, we were told that they should probably ensure our satisfaction. The next morning, I talked to Bassam who says that I can just call room service as many times as I want and order anything I could think of. I told him that it would be too much to call room service several times, but I shouldn’t think about that he said. I made sure several times that I had understood it correctly. Bassam states that he will send some snacks at 2pm on the same day as a start. Since nothing is sent to us at around 3-4pm the same day, I call room service myself and order something and be told it is chargeable. I inform about the agreement I had with Bassam. Then I get half of my order and a condescending “it's all free” message. They forget that I have prepaid extra for my access to the executive lounge.||I call later and order a latte macchiato, but to my surprise they don’t have it. I’m told they only have Latte. I order that and an espresso with some dessert/small cakes. They send takeaway coffee with cookies from Starbucks and a bill that I refuse to pay.|| ||They then call back and forth several times with the first notification that it is chargeable, and the bill must be paid. I inform them of my agreement with Bassam, but that I do not want any unprofessional takeaway coffee in a disposable mug and ask them for proper coffee in a cup and that they must pick up what they had left for me. Then someone else calls and apologize for the misunderstanding and that it is free anyway. A third person then calls and demands payment anyway. I talk to the reception before I write a review and it is promised that they will fix it. Already a whole day has passed without using our access to Lounge facilities and worst experience ever by an unprofessional staff. We dropped it completely and didn’t think about it anymore.||The next day, Bassam calls and apologize for the whole misunderstanding and that it was not handled correctly, etc. and that it was now in place.|| ||They then send some snacks with small cheese snacks, fruit and breakfast pastries in the afternoon.||I call room service in the evening to order, among other things, cold and hot mezza, dessert and drinks and am told again that it is for a fee. I refer again to Bassam and then he calls himself and states that it is not included in the Lounge dishes!|| ||I inform that it is standard with a minimum of cold and hot mezza as well as salads and dessert in the Lounge facilities, but that he should just send what is included as I am tired of the discussions. Small cheese snacks, kebbe and cheese samosas, fruit (melon and watermelon), morning pastries, cake, juice and Arabic coffee are sent.| I have stayed in many hotels in Europe and the Middle East including the Emirates. The minimum is afternoon tea and evening canapé with ad libitum drinks both mocktails and coffee specialties as well as snacks etc.|| ||This is much below normal standard and not expected of hotel in this class. It is a big disappointment and very unproffessional. They say something they cannot stand for. In addition, it is something that has been paid for but without access. It's scamming.|| ||General about the hotel: no respect for “do not disturb” signal. We have a little one of about 2 years with us and she sleeps during the day, but there are knocks and calls on the phone in time and out of time without regard for that. We are here on the third day and the sheets have not been changed and no new slippers have been put on. Housekeeping knock twice and opens the door without further ado and without respect because there are female guests in the room. The breakfast is the same everyday. No seed bread or dark bread other than dark toast. No butter or jam varieties. They only have one kind of olive and no fruit yogurt. So much basal at breakfast is missed.||Little things that together completely ruin the experience, especially when the staff act so unprofessionally.|| ||It was supposed to be a holy trip with Ziyara and Umrah as a wedding present for my wife, but some of the experience was ruined due to the hotel’s handling of this whole situation.||Next time we will not come here and choose...

Staying at Taiba Madinah Hotel for the second time has only reaffirmed what I already knew—this hotel is special because of its incredible staff. From the moment I arrived, I was welcomed with warmth and hospitality that made me feel right at home. While the hotel itself is beautiful, clean, and perfectly located, it is the exceptional service from the staff that keeps bringing me back.||The Waitstaff – The Heart of the Restaurant||One of the biggest highlights of my stay was the restaurant team, who go above and beyond to ensure every guest has a seamless and enjoyable dining experience. Asiqur Rahman, Ariful Islam, Sihab, and Humayun are simply outstanding. Their dedication, professionalism, and genuine kindness make a world of difference.| • Asiqur Rahman is incredibly attentive and always on hand to ensure that guests are comfortable. He notices the little things, whether it’s topping up water, adjusting seating for comfort, or remembering guest preferences.| • Ariful Islam has a natural warmth and friendliness that makes dining here feel like being among family. He is always smiling and makes a real effort to connect with guests, ensuring everyone feels valued.| • Sihab is a model of efficiency. He works tirelessly, ensuring that orders arrive on time and that the dining area runs smoothly. Despite how busy it gets, he always remains calm and collected.| • Humayun adds a personal touch to the dining experience. He always checks in with guests to make sure everything is perfect, and his attention to detail does not go unnoticed.||These four gentlemen truly set the standard for hospitality. Their teamwork, attentiveness, and genuine care for guests make every meal a delightful experience. Their warmth is the reason I look forward to dining here every day.||Breakfast Excellence – Sohel’s Legendary Omelets and Pancakes||Mornings at Taiba Madinah Hotel wouldn’t be the same without Sohel, the breakfast chef who prepares the best omelets and pancakes I have ever had. He is a true master of his craft, carefully preparing each dish to perfection. Watching him work is a pleasure—his skill and dedication shine through in every plate he serves.||Restaurant Cleanliness – A Shining Example||A special mention must go to Zafar and Shahporan, the restaurant’s cleaners, who keep the dining area spotless. No matter how busy the restaurant gets, they maintain an impeccable standard of cleanliness, ensuring that every table is ready for the next guest. Their hard work does not go unnoticed and is deeply appreciated.||Leadership at its Best – Rezaul, the Captain||Overseeing this incredible team is Rezaul, the restaurant captain, whose leadership ensures that everything runs smoothly.||Room Service & Housekeeping – The Unsung Heroes||The same high level of service extends beyond the restaurant. Mohammed Ariful Islam, who handles food service for in-room dining, is always prompt and professional. Jahangir, from housekeeping, maintains the rooms to an impeccable standard, ensuring that they are spotlessly clean and inviting. His attention to detail and dedication make all the difference, creating a truly comfortable and relaxing environment.||The Warmest of Welcomes||Throughout my stay, I was met with kindness at every turn. Ihtisane was particularly friendly and welcoming, A special mention must also go to Wafaa, Ahmed, and Rana, who contribute to the overall wonderful hospitality at the hotel.||Why I Keep Coming Back||This was my second time staying at Taiba Madinah Hotel, and without a doubt, I hope to return next year. The location is perfect, the rooms are beautiful, and the food is excellent—but what makes this hotel truly special is the people.||The team at Taiba Madinah Hotel doesn’t just provide great service; they create an experience that feels personal, warm, and unforgettable. Their hospitality goes beyond professionalism—it is genuine care, and that is why I will always choose this hotel when visiting Madinah.||If you are looking for a place where you are treated like family, where every meal is a joy, and where your comfort is the staff’s top priority, then Taiba Madinah Hotel is the place to be. I cannot recommend it...

2025 Staying at Taiba Madinah Hotel for the second time has only reaffirmed what I already knew—this hotel is special because of its incredible staff. It is the exceptional service from the staff that keeps bringing me back.

The Waitstaff – The Heart of the Restaurant One of the biggest highlights of my stay was the restaurant team, who go above and beyond to ensure every guest has a seamless and enjoyable dining experience. Asiqur Rahman, Ariful Islam, Sihab, and Humayun are simply outstanding. Their dedication, professionalism, and genuine kindness make a world of difference. • Asiqur is attentive and always on hand to ensure that guests are comfortable. He notices the little things, whether it’s topping up water, adjusting seating for comfort, or remembering guest preferences. • Ariful Islam has a natural warmth and friendliness that makes dining here feel like being among family. He is always smiling and makes a real effort to connect with guests, ensuring everyone feels valued. • Sihab is a model of efficiency. He works tirelessly, ensuring that orders arrive on time and that the dining area runs smoothly. Despite how busy it gets, he always remains calm and collected. • Humayun adds a personal touch to the dining experience. He always checks in with guests to make sure everything is perfect, and his attention to detail does not go unnoticed.

These four gentlemen truly set the standard for hospitality. Their warmth is the reason I look forward to dining here every day.

Mornings at Taiba Madinah Hotel wouldn’t be the same without Sohel, the breakfast chef who prepares the best omelets and pancakes I have ever had. He is a true master of his craft.

A special mention must go to Zafar and Shahporan, the restaurant’s cleaners, who keep the dining area spotless. No matter how busy the restaurant gets, they maintain an impeccable standard of cleanliness.

Overseeing this incredible team is Rezaul, the restaurant captain, whose leadership ensures that everything runs smoothly.

The same high level of service extends beyond the restaurant. Mohammed Ariful Islam, who handles food service for in-room dining, is always prompt and professional. Jahangir, from housekeeping, maintains the rooms to an impeccable standard, ensuring that they are spotlessly clean and inviting. His attention to detail and dedication make all the difference, creating a truly comfortable and relaxing environment.

Taiba Madinah Hotel – 2024

100% recommend – all thanks to the incredible staff! Their warmth and dedication made my stay unforgettable, earning this hotel a five-star review from me.

Exceptional Hospitality

A special thank you to Jakir, who went above and beyond to look after us. His kindness and attentiveness made a lasting impression, ensuring our every need was met with care.

Impeccable Service & Housekeeping

The housekeeping team kept our rooms spotless, always ensuring we had everything we needed. Jakir, Iqbal Miah, Mojibur, and Nayamat were an absolute delight—polite, friendly, and incredibly efficient. Their hard work made our stay even more enjoyable. A special mention to Jamil (bellboy), Mollok (HK attendant), and Shahporan (HK attendant) for their outstanding service and willingness to assist at all times.

Unforgettable Dining Experience

Breakfast was a highlight! Asiqur Rahman, Sohel, Rubel, and Ariful provided seamless service, ensuring our tables were clean and our requests met instantly. A huge shoutout to Chef Alhaz and Said Abdelaziem for their delicious eggs and great sense of humor.

Why I’ll Be Back

Beyond the hotel’s spacious rooms and perfect location, it’s the staff who make this place exceptional. Their kindness and dedication are the reason I will definitely return. Thank you to everyone who made this...